2. Campus Vs Corporate
Only learning takes place
Creates the foundation for the future
A student enjoys more freedom
Exams are the major qualifying criteria
Practical is 25%
Up to you and don’t affect others
Learning takes place while earning
Builds the career and hence the
future
An employee has to be more
responsible
Evaluation is done on a daily basis
Practical is 100%
Highly interlinked
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4. Introduction and First impression
Greeting: Greet with
a smile. One can use
hello, hi or good
morning, good
afternoon etc
depending on the time
of the day
Punch introduction:
The introduction should
be such that the second
person is curious to
know more about you
and leaves a good
impression of you
Nametags: The best
way to wear a nametag
is on the his/her right
shoulder
Eye contact: Always
maintain eye contact
with the communicator
but do not stare
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5. Handshake
Release the hand in 2-3
seconds
Get a good
web to web
contact
Avoid wearing
many finger
rings that might
cause pain or
discomfort
Always extend
your hand
properly; right
hand preferably
Make sure that
the hands are
clean
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8. Body Language
A smile is always more pleasant; facial
expressions
Don’t look very nervous
Don’t stand/sit with shrugged shoulders
Acknowledgements (nods, mirror
expressions)
Uncross your arms & legs
Look calm and approachable
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9. Physical appearance
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Remember , “The first impression
is the best impression”
Dress appropriately Always be well groomed
Avoid casual wear for
business meetings
Well brushed teeth and fresh
breath,
Clean and trimmed finger
nails
Minimal perfume or Cologne
10. Hearing Vs Listening
Keep an open mind when the speaker is
communicating
Listen twice as much as you speak
Do not interrupt the speaker. Let him finish
Do not jump to conclusions until the
speaker has finished speaking
Stay away from assumptions
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11. Telephone Etiquette
Make good use
of the 3
magical words:
Sorry”
Please
Thank
you
“Neveruseslangs!”
Ask if it is a good
time to talk
Keep the time in
mind
Identify yourself
Be clear about the
reason for your
call
Use a friendly tone
and greeting
Ask permission
before placing
someone on hold
End calls on a
pleasant note
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12. • Your E-mail address should sound professional
• Greetings ( dear, hello, hi)
• Subject line should be short and accurate
• Be aware of the tone of the writing. Avoid negative
references.
• Avoid short forms and emoticons
• Make sure that the body of the mail is to the point n
concise
• Know the spellings, grammar and punctuation well.
• Reply to a mail within the required time
E-m@il Etiquette
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13. RECOMMENDED STANDARDS
Recommended subject line tags
URG
RSP
FWD
HLP
FYI
ACT
Stop everything , read me first
Need you to respond, either way
Forward to your respective group(s)
Need information, assistance
Just for your information
Needs action
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14. • Always be punctual
• Be aware of the agenda of the meeting and prepare
well for it
• Knock before entering
• Be attentive
• Keep the cell phones switched off or on silent during
meeting
Business Meeting Etiquette
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15. Do not rush into
dining. Let the host
lead
Keep the cell
phones switched
off or on silent
while on a business
Ask someone to
pass the food
rather than
reaching for it
Do not talk with food
in the mouth
Do not rest the
elbows or arms on
the table
Avoid loud eating
noises such as
slurping and
burping
Picking teeth and
licking fingers is
very unattractive
Dining Etiquette
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16. Some of the silverware rules and significances are:
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17. Learning from the Activities what we had
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CHINESE
WHISPER:
Listening skills
GROUP
DISCUSSION
:
Observation
skills
OPEN AND
CLOSED ENDED
QUESTIONS:
Know to ask the
right questions to get
the desired answer
Asking closed
ended questions
results in accurate
and quick answers
Be creative
BUILDING A
ROCKET FOR
THE CLIENT:
Team work
Client
satisfaction
MIME:
Words are not
necessary to
communicate
Understanding
the body
language and
facial expressions