1. Amaninder Singh Dhanoa
F-13, Gobind Colony, Rajpura  +919 316 850123 dhanoa.aman1@gmail.com
Professional Summary
• Over 12 years’ experience in service operations and sales the automobile industry.
• Over eight years’ experience in customer service, marketing and management
• Advanced experience in setting up and monitoring dealer network for maximum market coverage and
target achievement
• Strong experience in providing training for best upkeep and maintenance support to the vehicles.
• Extensive customer relationship management experience - maintaining business relationship with
clients and customers to achieve quality product and service norms by resolving their service related
critical issues.
• Strong planning and strategy experience with proven abilities in accelerating growth and generating
customer loyalty levels.
• B.Tech in Mechanical Engineering with extensive and ongoing industry certifications.
Core Skills
 Sales & after sales support
 Relationship Management
 Marketing strategy development
 Customer Service
 Target oriented planning
 Operations management
 Process implementation
 Report writing skills
 Communication Skills
 Team player
 Microsoft Office
 Auto Deal & SAP
Training Certificates
 Warranty handling and free service billing at CTC, Pune.
 Car connecting program, By D. D. Associate at Pune.
 Train the Trainer program (Engine, gear Box & diagnostic ABS/SRS/Petrol engine Multi Point Fuel
Injection, Petrol) at Training Centre, Delhi.
 Aggregate overhauling and diagnostic at M/s Fiat India Ltd. Delhi.
 Diagnostic and understanding of B- III, at LIS, Chennai.
 Orientation and field training at LIS RO, Delhi
 CR training at LIS RO, Delhi
Professional Experience
Assistant Manager - Service
Feb 11 – Present – KAMAZ MOTORS LIMITED
• Planning and developing all After Sales Support for product improvement & Customer support. Laying
out the procedures, service standards, operational policies, effective control measures to reduce
running costs.
• Recording customer complaints and working on instant solutions for the reported breakdowns thru
network of company site engineers and dealers.
• Rendering field support at customer’s site by ensuring steady flow of parts for maintaining the
optimum uptime.
• Ensuring parts planning at the sites and warehouses for having maximum availability by timely parts
backup during breakdowns.
• Providing training & guidelines to site engineers and customers site staff for best upkeep and
maintenance support to the vehicles.
• Interfacing between plant and customers for consistent operations of activities by effective team
management.
• Formed and heading Cross-functional team at plant for working on solutions of all critical complaints.
• Interfacing between KAMAZ Inc. (Russia) technical team, R&D & QC team for all critical technical
issues.
• Participating with technical team at the Field for working towards continues improvements based on
field performance and suggest important engineering changes required on the product.
• Raising services bulletins and ensure implementations.
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2. Amaninder Singh Dhanoa (continued)
F-13, Gobind Colony, Rajpura  +919 316 850123 dhanoa.aman1@gmail.com
• Arranging MIS on vehicle availability and cost analysis for AMC vehicles
Service Engineer
Nov 08 – Jan 11 – Lucas Indian Services
• Planning and Implementation of SOP standards and CSI at service dealership
• Joint Investigation with Tata official to check the DTC Buses Self starter & Alternator failure due to
dust entry.
• Track the service support to Tata DTC depots of Masats pneumatic door component fitted in DTC
buses.
• Process planning to increase the number of service dealers.
• Warranty settlement of service dealers and OE dealers in minimum led time
Major Achievements
• CSI score increased 92 percent from 77percent
• Appointed one ASP and six are in pipeline
• Service dealer warranty settlement within 15days and OE dealer same day (94 percent)
• Organised training program 14 for OE, Three for service dealers and Two for institution
Assistant Service Manager
Oct 05- Oct 08 - M/s. Grayson Motors (TATA PCD Dealer)
• Planning and Implementation of Service standards, upgrading of equipment, conducting training
modules and staff motivation.
• Establishment and maintenance of Quality Care.
• Process Planning and Inventory Management.
• Target chasing, expenses control and ensuring smooth functioning of Quality Care.
Major Achievements
• Dealership was gained targeted marks on DQCTC –762 out of 1000. Achieved the 26 percent growth
(Highest till then) in FY 2006-07.
• Increased the customer complaint closer percentage from 27 percent to 82 percent.
• Reduced the Inventory Period from 60 days to 30 days and increased the parts turnover form 16 lac
to 24 lac per month.
Service Advisor
Feb 03 – Sep 05 - M/s. P.K Motors Ltd (Mahindra Mahindra PCD Dealer)
• Planning and Implementation of Service standards, up gradation of equipments, conducting training
modules and staff motivation.
• Implementation of DQCTC and updating the processes accordingly.
• Prime focus on Quality Control, Quality Assurance and Customer Satisfaction.
• Concern Analysis and resolutions.
• Work system process and procedure designing and its implementation.
Major Achievements
• Dealership stood first in the CSI ranking for the Year 2003.
• Stood second in NFO rating across the country for the Year 03-04.
• Got ISO certification
• Developing end user relationship through service support.
• Job distribution, problem diagnosis and rectification, timely delivery.
• Warranty decision-making.
• Handling team of technicians.
Education
B.Tech in Mechanical Engineering
2001 – Gulbarga University
+2 in Non-Medical
1996 – P.S.E.B., Mohali
Matriculation
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3. Amaninder Singh Dhanoa (continued)
F-13, Gobind Colony, Rajpura  +919 316 850123 dhanoa.aman1@gmail.com
1994 – P.S.E.B., Mohali
References
Available and provided upon request.
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