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Measuring the value of KM

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David Gurteen
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Measuring the value of KM David Gurteen Gurteen Knowledge www.gurteen.com
Objectives ,[object Object],[object Object],[object Object]
Two things can be measured ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some considerations when measuring things!
Beware the word “Measure” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why measure? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keep asking the question why! ,[object Object],[object Object]
Beware not measuring ,[object Object],[object Object],[object Object],[object Object],[object Object]
Plan to measure before you start ,[object Object],[object Object],[object Object]
There are multiple stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Two Stakeholders ,[object Object],[object Object],[object Object],[object Object]
Two types of measure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Focus on Outcomes not Activities ,[object Object],[object Object],[object Object]
Examples of Measure of Activity ,[object Object],[object Object],[object Object],[object Object],[object Object]
Examples of Measure of Outcome ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Beware of Targets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Examples of Poor Measures/Targets ,[object Object],[object Object],[object Object]
General Rule of Measurement ,[object Object],[object Object],[object Object],[object Object]
Some things cannot be measured ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cannot measure the new ,[object Object],[object Object],[object Object],[object Object],[object Object]
Measures Distort ,[object Object],[object Object],[object Object]
Softer Measures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best Measures ,[object Object],[object Object],[object Object],[object Object]
When a measure becomes an objective it ceases to be a good measure!
What and How? ,[object Object]
Rewards?
Don’t reward people! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Here is what Alfie Kohn has to say about rewards To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system http:// www.alfiekohn.org
Rewards Punish ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rewards rupture relations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rewards ignore reasons ,[object Object],[object Object],[object Object],[object Object]
Rewards deter risk-taking ,[object Object],[object Object]
Rewards undermine interest ,[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
David Gurteen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
www.gurteen.com David Gurteen Gurteen Knowledge United Kingdom Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

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Measuring the value of KM

  • 1. Measuring the value of KM David Gurteen Gurteen Knowledge www.gurteen.com
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  • 4. Some considerations when measuring things!
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  • 24. When a measure becomes an objective it ceases to be a good measure!
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  • 28. Here is what Alfie Kohn has to say about rewards To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system http:// www.alfiekohn.org
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  • 36. www.gurteen.com David Gurteen Gurteen Knowledge United Kingdom Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com