Don't do KM!

Don’t do KM! David Gurteen Gurteen Knowledge KM Middle East 2011, United Arab Emirates - Abu Dhabi

You don’t do KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Most KM projects fail! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Four KEY questions to ask yourself

The questions ,[object Object],[object Object],[object Object],[object Object]

Some further thoughts on how to ensure your KM projects are a success

Think! There is no substitute for thinking Think for yourself!

Think for yourself ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Context ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify the business issues Identify the business problems, opportunities or risks that need to be responded to

Albert Einstein on problems ,[object Object],[object Object],[object Object],[object Object]

We jump far too quickly to a “solution” without really understanding the problem! Its better to do the right thing badly than the wrong thing well!

Business issues and outcomes ,[object Object],[object Object]

Business outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify the business issues ,[object Object],[object Object]

Don’t do things to people! If you have to ask “how do we motivate people” then you are taking the wrong approach!

Work with people ,[object Object]

Motivation is intrinsic! ,[object Object],[object Object],[object Object],[object Object],[object Object]

Do not reward Do not reward people for sharing their knowledge

Rewards ,[object Object],To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system. Alfie Kohn

Alfie Kohn and Dan Pink ,[object Object],[object Object]

Do not reward ,[object Object],[object Object],[object Object],[object Object],[object Object],Credit: Alfie Kohn ,[object Object]

If we don’t reward what do we do?

Alfie Kohn ,[object Object],[object Object],[object Object],Incentives, bonuses, pay-for-performance-plans and other reward systems violate this last principle by their very nature!

Love what you do Loving what you do is a more powerful motivator than any goody including money. Alfie Kohn

Bob Buckman Our approach to KM is far more than stick or carrot. "Knowledge Sharing is your job. Do it!" As a reward you may keep your job.

Daniel Pink ,[object Object],[object Object],[object Object],[object Object]

Some questions to leave you with! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com

Don't do KM!

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Don't do KM!