1. CONSUMER
PROTECTION ACT,
1986

2. How the act was enacted
The act was passed in Lok Sabha on
9th December,1986 and Rajya Sabha
on 10th December, 1986 and
assented by the President of India on
24th December ,1986.
The act was amended in 2002 and the
amendments came into force from 15th
March 2003.

3. Objectives
[Sections 6 and 8]
 Better protection of interest of
consumers
 Protection of rights of consumers
-Right to safety
-Right to information
-Right to redressal.

4. Continue…
- Right to education

5. Element of consumer protection
act
Who is a Consumer [Section 2(d) ]
What is complaint [Section 2(1)(c)]
Goods [Section 2(7)]
service [Section 2(1)(o)]

6. CONSUMERS NEED PROTECTION
AGAINST
 Unfair trade practice
 Restrictive trade practice
 Defects
 Deficiencies

7. District forum [Section 10]
A Consumer Disputes Redressal
Forum to be known as the "District
Forum" established by the State
Government in each district of the
State by notification:

8. Composition
 President
 Members
 Jurisdiction

9. State Commission
A Consumer Disputes Redressal
Commission to be known as the
"State Commission" established
by the State Government in the
State.

10. Composition
 President
 Members
 Jurisdiction

11. National Commission
A National Consumer Disputes
Redressal known as the "National
Commission” is established by the
Central Government .

12. Composition
 President
 Members
 Jurisdiction Hon’ble Mr. Justice Ashok
Bhan,
President

13. Tenure
 District forum
 State commission
 National commission

14. REQUISTIES OF A COMPLAINT
 Who can file a complaint
 Where to file a complaint
 How to file a complaint
 What constitutes a complaint?

15. ESSENTIAL INFORMATION IN THE
APPLICATION
◦ Name and full address of complainant
◦ Name and full address of opposite party
◦ Description of goods and services
◦ Quality and quantity
◦ Price
◦ Date & proof of purchase

16. •APPEAL
shall be filed within thirty days.
•LIMITATION PERIOD
Within two years from the date on
which the cause of action has
arisen

17. Comments and discussion