Click here for more info -> https://www.deiser.com/enterprise-days Learn on how Panasonic dealt with the way, (business) processes have been run in the past, how tool support changed process management and which improvements it provides regarding automation, transparency, and collaboration. The focus will be on Jira as project management and process tracking tool. Besides that, it is described how plugins like Profields are used to get additional functionalities that aren’t provided by the standard Jira but are required by users and admins. Finally, some challenges are pointed out that come along with administration/ customization of the Atlassian tools and with the transformation of business processes to be run in Jira.

1. Industrial Devices Europe
GmbH
Process Management
Support with Atlassian Tools
Jonas Möhringer
Business Process Management
Panasonic Industrial Devices Europe

2. Agenda
Panasonic Industrial Devices Europe and our Atlassian Setup
Changes in Business Process Management Support
Process Implementation in JIRA
Plugins for Enhancement of JIRA Functionalities
Administration and Configuration Challenges

3. PIDEU Locations
P A N A S O N I C I N D U S T R I A L D E V I C E S E U R O P E A N D O U R A T L A S S I A N S E T U P
Engineering /
Development
Production
Supplier /
Customer

4. Some PIDEU JIRA facts
P A N A S O N I C I N D U S T R I A L D E V I C E S E U R O P E A N D O U R A T L A S S I A N S E T U P
25
45
370
1.400
60.000
Plugins
Workflows
Projects
Active Users
Issues

5. How it has been done before JIRA
C H A N G E S I N B U S I N E S S P R O C E S S M A N A G E M E N T S U P P O R T
OEM
User 1
Start of process:
Create Bug Report
Excel List
Overview
Storage on
File System
V1
V1
Analysis
of Bug
Definition of
Countermeasures
Please
close the
file, I need
to edit it
Supplier
User 1
Storage in
Database
V2
V3
V4
V2
V3
V4
User 2User 2
I can’t
open the
files you
send to me
You send me a
new version, but
what did you
change?
I have no
overview of the
current status
of open bugs
Oh, this report
was lost in my
Outlook inbox

6. Process Evolution
C H A N G E S I N B U S I N E S S P R O C E S S M A N A G E M E N T S U P P O R T
Process Lead Time
WEBServer
Paper-based
Manual
Sequential
Fault-prone
Collaboration
Supported by MS Office
Manual
Sequential
Process
Characteristics
IT Tool Data Storage
Performance
User Training
Tool Acceptance

7. Documentation
Getting processes into JIRA
P R O C E S S I M P L E M E N T A T I O N I N J I R A
Idea
Prioritization
Specification
Implementation
Testing
Roll-Out
Feasibility - Planning
Configuration - Programming
Find the Bugs
✓

✓
✓
All fields visible?
All permissions set?
Transitions available?
Dashboard created?Requirements
User Information
Kickoff
meeting
Company
news
Presentation
User Training

8. Documentation in Confluence
P R O C E S S I M P L E M E N T A T I O N I N J I R A
Stage Activities Actors Actions Screen Notification
▪Activity 1
▪Activity 2
▪…
Transition A
Transition B
Reporter
Assignee
Assignee
Reporter

9. How Plugins can help
P L U G I N S F O R E N H A N C E M E N T O F J I R A F U N C T I O N A L I T I E S
Requirement for additional functionality:
▪ Requirements evolve during process implementation
▪ Users request automation
▪ Simplify work with JIRAStandard Jira
Own development or purchasing from marketplace
How Profields is used to enhance JIRA functionalities

10. Sub-Task for Change Impact Analysis
Sub-Task for Change Impact Analysis
Profields
P L U G I N S F O R E N H A N C E M E N T O F J I R A F U N C T I O N A L I T I E S
Problem to be solved: How to automatically create sub-tasks on workflow transition and add project specific
person in charge as assignee?
Sub-Task for Change Impact Analysis
✓
Problem to be solved: We need not only one person in charge but one responsible (assignee) and one deputy
(custom user field) in the sub-tasks.
✓
Problem to be solved: Project Administrators need to be able to change the persons in charge and
deputies within each JIRA project.

11. Profields
P L U G I N S F O R E N H A N C E M E N T O F J I R A F U N C T I O N A L I T I E S
✓
Problem to be solved: Project Administrators need to be able to change the persons in charge and
deputies within each JIRA project.

12. What is important?
A D M I N I S T R A T I O N A N D C O N F I G U R A T I O N C H A L L E N G E S
Poor processes don’t get better when implemented in JIRA
Effective change management and communication must be ensured
Training and documentation crucial for getting the tools working
Tool performance is key factor for tool acceptance

13. Jonas Möhringer - Business Process Management - Panasonic Industrial Devices Europe - jonas.moehringer@eu.panasonic.com
Thank you!