49. “Today’s customers are online
explorers, seeking out online ratings,
peer reviews, videos and in-depth
product details as they move through
the buying decision process.”
62. Mindset Shift
Fixed Mindset Growth Mindset
Intelligence is static Intelligence can be developed
Leads to a desire to look smart and
therefore a tendency to:
Leads to a desire to learn and therefore
a tendency to:
Ÿ avoid challenges Ÿ embrace challenges
Ÿ give up easily due to obstacles Ÿ persist despite obstacles
Ÿ see effort as fruitless Ÿ see effort as path to mastery
Ÿ ignore useful feedback Ÿ learn from criticism
Ÿ be threatened by others’ success Ÿ be inspired by others' success
*source:
Carol
S.
Dweck,
Ph.D
63. Get it right
www.flickr.com/photos/winemegup/3641912321
64. David R Ednie
President & CEO
SalesChannel Europe
Ph: +33 676 60 09 25 (FRA)
Email: david@saleschannel-europe.com
Website: www.saleschannel-europe.com
www.flickr.com/photos/horacio/3781750