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Is It Serious & How To Handle It 
By Dean Crutchfield 
BRAND 
JACKING 
Dean 
Crutchfield
Today 
A successful brand is not just about its power in the market, it’s about 
responsibility in our community and society. Brand jacking is a barometer 
of that responsibility or lack there of as was demonstrated by Greenpeace’s 
imaginative, ambitious, audacious brand jacking campaign sundering Lego’s 
long-standing relationship with Shell. 
Dean Crutchfield 
Dean Crutchfield Associates
Brand jacking is perfect for the digital age 
because consumers want to connect and 
want that connection to be intense and 
to move them. When brand jackers push 
hard enough they evidently can get 
someplace. As for the future, social media 
players are turning to a pay for play model 
working closely with advertisers so there 
will be acute pressure to ensure there 
is no fake paid advertising with the threat 
of revenue being lost. 
Omnicom has recently undertaken a $230M 
mobile marketing partnership with Twitter 
who will be held accountable. Is this enough 
to stop brand jacking or is there emerging 
trouble in the future where we can expect 
to see more brand jacking that’s well 
funded? And are brands in the spot light 
worried that this trendy new technique 
of activist brand jacking will sow instability? 
Dean Crutchfield
We’re in a copycat society where 
Twitter and Facebook are a petri 
dish for brand jacking. It’s 
difficult for brands to control 
the fall out and one big question 
remains, what happens when 
you’re brand jacked? 
Customers take fright, brand 
jackers gain ground, revenue 
and credibility are lost and the 
brand collapses to demands. 
Dean Crutchfield
There’s nothing more valuable to a business than its reputation 
and the ability to secure it so the last point jangles nerves for 
most big brands because it’s typically a burning platform. 
Plus they’re scared of becoming embroiled in the enmities 
because the brand is not entitled to its own facts the detractor is. 
Dean Crutchfield
There’s nothing more valuable to a business than its reputation 
and the ability to secure it so the last point jangles nerves for 
most big brands because it’s typically a burning platform. 
Plus they’re scared of becoming embroiled in the enmities 
because the brand is not entitled to its own facts the detractor is. 
Dean Crutchfield
Brands are supposed to be a promise to consumers and 
an insurance policy against difficulties so when brand jacked 
they need to find a tone between adamantine rebut and abject 
prostration, one that bolsters the brands sincerity rather than 
forfeiting it. The truth has consequences and with brand jacking 
there are two things for certain: you don’t make peace with your 
friends and brand jacking’s got legs and those legs dance. 
Dean Crutchfield
What Dean Crutchfield Delivers 
Achieving growth 
For ambitious leaders who are driven to grow fast 
Creating new business 
Orchestrating and activating accelerated outreach programs 
Building efficiencies 
Optimizing assets and rapidly sourcing the best talent for the business 
Improving margins 
Rallying teams behind the brand and go-to-market strategy 
Boosting win rates 
Delivering your best case and winning face forward 
Dean Crutchfield
Working with Dean 
Crutchfield 
Catalyzing top line growth for clients is what Dean 
thrives on: delivering your best case and winning 
face, encouraging your people to move the needle 
north and sharpen the product offering. Dean 
achieves growth for clients by tailoring brand-led 
techniques that are uniquely participant centered. 
Dean guarantee results. Whether it’s a better pitch, 
winning new mandates, a better team or more fees, 
you will find our fee in your business within weeks. 
Dean’s programs have been thoroughly tested and 
proven with start-ups and the world’s greatest 
brands, uniquely adding immediate value. 
When you hire Dean, you get results. If you have 
the right people attend the sessions and complete 
all of your committed decisions and pilot initiatives 
and are still not satisfied or seeing results by the 
agreed time frame, we will coach and advise you 
free until you do! 
Dean Crutchfield
Global Client Experience 
Aviva* 
BP 
BT* 
BSkyB* 
Camper & Nicholson 
Carter’s 
Cellcom* 
CITI 
Comcast 
General Electric 
Kraft 
Fila 
Frito-Lay 
Littlewood’s* 
McDonald’s 
M50 
McKinsey 
Metsä Serla* 
Nomura* 
PepsiCo 
PG&E 
Pitney Bowes 
RBS* 
Scanfinest* 
Shell 
Smirnoff 
Staples 
Sunglass Hut 
Target 
Tower of London* 
Warburg Pincus 
Weil Gotshall 
“Dean always cuts to the core of what needs 
to be done and said. He helps bring clarity 
and provides value by being an outsider with 
no agenda, so he can help you stand back 
and see things from different perspectives.” 
“Dean helped us think through solutions and 
then form the best way to present those 
solutions in a persuasive and compelling 
way.” 
*References upon request 
Dean Crutchfield 
* Overseas Project
Dean Crutchfield 
Sell More, Seize More, Win More 
Dean Crutchfield

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Brand jacking

  • 1. Is It Serious & How To Handle It By Dean Crutchfield BRAND JACKING Dean Crutchfield
  • 2. Today A successful brand is not just about its power in the market, it’s about responsibility in our community and society. Brand jacking is a barometer of that responsibility or lack there of as was demonstrated by Greenpeace’s imaginative, ambitious, audacious brand jacking campaign sundering Lego’s long-standing relationship with Shell. Dean Crutchfield Dean Crutchfield Associates
  • 3. Brand jacking is perfect for the digital age because consumers want to connect and want that connection to be intense and to move them. When brand jackers push hard enough they evidently can get someplace. As for the future, social media players are turning to a pay for play model working closely with advertisers so there will be acute pressure to ensure there is no fake paid advertising with the threat of revenue being lost. Omnicom has recently undertaken a $230M mobile marketing partnership with Twitter who will be held accountable. Is this enough to stop brand jacking or is there emerging trouble in the future where we can expect to see more brand jacking that’s well funded? And are brands in the spot light worried that this trendy new technique of activist brand jacking will sow instability? Dean Crutchfield
  • 4. We’re in a copycat society where Twitter and Facebook are a petri dish for brand jacking. It’s difficult for brands to control the fall out and one big question remains, what happens when you’re brand jacked? Customers take fright, brand jackers gain ground, revenue and credibility are lost and the brand collapses to demands. Dean Crutchfield
  • 5. There’s nothing more valuable to a business than its reputation and the ability to secure it so the last point jangles nerves for most big brands because it’s typically a burning platform. Plus they’re scared of becoming embroiled in the enmities because the brand is not entitled to its own facts the detractor is. Dean Crutchfield
  • 6. There’s nothing more valuable to a business than its reputation and the ability to secure it so the last point jangles nerves for most big brands because it’s typically a burning platform. Plus they’re scared of becoming embroiled in the enmities because the brand is not entitled to its own facts the detractor is. Dean Crutchfield
  • 7. Brands are supposed to be a promise to consumers and an insurance policy against difficulties so when brand jacked they need to find a tone between adamantine rebut and abject prostration, one that bolsters the brands sincerity rather than forfeiting it. The truth has consequences and with brand jacking there are two things for certain: you don’t make peace with your friends and brand jacking’s got legs and those legs dance. Dean Crutchfield
  • 8. What Dean Crutchfield Delivers Achieving growth For ambitious leaders who are driven to grow fast Creating new business Orchestrating and activating accelerated outreach programs Building efficiencies Optimizing assets and rapidly sourcing the best talent for the business Improving margins Rallying teams behind the brand and go-to-market strategy Boosting win rates Delivering your best case and winning face forward Dean Crutchfield
  • 9. Working with Dean Crutchfield Catalyzing top line growth for clients is what Dean thrives on: delivering your best case and winning face, encouraging your people to move the needle north and sharpen the product offering. Dean achieves growth for clients by tailoring brand-led techniques that are uniquely participant centered. Dean guarantee results. Whether it’s a better pitch, winning new mandates, a better team or more fees, you will find our fee in your business within weeks. Dean’s programs have been thoroughly tested and proven with start-ups and the world’s greatest brands, uniquely adding immediate value. When you hire Dean, you get results. If you have the right people attend the sessions and complete all of your committed decisions and pilot initiatives and are still not satisfied or seeing results by the agreed time frame, we will coach and advise you free until you do! Dean Crutchfield
  • 10. Global Client Experience Aviva* BP BT* BSkyB* Camper & Nicholson Carter’s Cellcom* CITI Comcast General Electric Kraft Fila Frito-Lay Littlewood’s* McDonald’s M50 McKinsey Metsä Serla* Nomura* PepsiCo PG&E Pitney Bowes RBS* Scanfinest* Shell Smirnoff Staples Sunglass Hut Target Tower of London* Warburg Pincus Weil Gotshall “Dean always cuts to the core of what needs to be done and said. He helps bring clarity and provides value by being an outsider with no agenda, so he can help you stand back and see things from different perspectives.” “Dean helped us think through solutions and then form the best way to present those solutions in a persuasive and compelling way.” *References upon request Dean Crutchfield * Overseas Project
  • 11. Dean Crutchfield Sell More, Seize More, Win More Dean Crutchfield