In order to create process improvement there is a necessity to include the characteristics of a natural system .

1. Is HR a System ?
A TLS Continuum Guide to
Process Improvement

2. 1 What is a System ?
2 System Requirements
3 Is HR a System?

3. What is a System?
A system is made up of inputs, a process of some
kind, outputs and the environment in which
these components exist
Page 552 of the Theory of Constraints Handbook
edited by James Cox III and John Schleier, Jr.

4. Where do Inputs come from ?
Inputs come from sources within and outside our
organizations
To furnish or provide (a person, establishment, place,
etc.) with what is lacking or requisite
To furnish or provide (something wanting or requisite)
To make up, compensate for, or satisfy (a deficiency,
loss, need, etc.)
To fill or occupy as a substitute, as a vacancy, a pulpit,
etc.

5. What is an output ?
Out-put
The act of turning out: production: the factory’s output
of cars; artistic output
The quantity or amount produced, as in a given time: to
increase one’s daily output
The material produced or yield: product

6. Who is the Voice of the Customer?
A person who purchases or uses goods or services from
another; buyer
Represents our stakeholders

7. Do we have an environment ?
The aggregate of surrounding things, conditions, or
influences; surroundings; milieu
Internal and external

8. Is HR an organizational system?
Are there sources?
Are there inputs?
Are there processes?
Is there an environment?
Are there customers?

9. Is HR an organizational system?
Are there sources?
Word of mouth
Hiring managers
Stakeholders
Candidates
Management
Human Capital Assets
Internet

10. Is HR an organizational system?
Are there inputs?
Candidates
Job Requirements
Talent Needs
Skills
Referrals
Potential candidates
Training

11. Is HR an organizational system?
Are there processes?
Interviews
On-Boarding
Internal training
Sourcing
Recruitment
External training
Policy implementation

12. Is HR an organizational system?
Is there an environment?
The workplace
The global market for talent
Functions
Professional community

13. Is HR an organizational system?
Are there customers?
Management
Stakeholders
Human Capital Assets
Hiring Managers

14. Is HR an organizational system?
Yes, Virginia HR is a vital organizational system
HR has its sources
HR has its inputs
HR has its processes
HR has its outputs
HR has its end-users
HR has its unique environment

15. MORE INFORMATION?
Daniel Bloom
SPHR, Six Sigma Black Belt
Chief Executive Officer
Daniel Bloom &Associates, Inc.
PO Box 1233
Largo, FL 33779
(727) 581-6216
dan@dbaiconsulting.com
http://www.dbaiconsulting.com