An update presentation given at the Open Text Web Site Management User Group in Munich.

1. Copyright © Open Text Corporation. All rights reserved. Slide 1 Solution Exchange Update January 2011 Danny Baggs Community Manager

2. Copyright © Open Text Corporation. All rights reserved. Slide 2

3. Copyright © Open Text Corporation. All rights reserved. Slide 3 What you perhaps know already... http://rennellgarrett.com/wp-content/uploads/2010/03/storytelling.jpg

4. Copyright © Open Text Corporation. All rights reserved. Slide 4 ...is not...

5. Copyright © Open Text Corporation. All rights reserved. Slide 5 I repeat NOT... www.SolutionSexChange.info

6. Copyright © Open Text Corporation. All rights reserved. Slide 6 www.solutionexchange.info

7. Copyright © Open Text Corporation. All rights reserved. Slide 7 You perhaps know... It is our Community initiative

8. Copyright © Open Text Corporation. All rights reserved. Slide 8 ...and you know... that we think you’re intelligent!

9. Copyright © Open Text Corporation. All rights reserved. Slide 9 And we think you’re great!

10. Copyright © Open Text Corporation. All rights reserved. Slide 10 This is why we’ve created the Solution Exchange Community Platform Beta launched circa. June 2010

11. Initial Focus on App Store concept Centralised Shop Window for extensions and enhancements Good start – need to promote more Based on Feedback, introduced centralised hub for all things “RedDot” Community Feed – aggregating topical blogs Kept Twitter feed unconstrained Introduced a starting point for a multi-lingual community Need to continuously explore options here Stabilised core features & Improved Infrastructure Improved Performance Page load Key Use Cases: “Create New Solution” is now better! Introduced Forum Copyright © Open Text Corporation. All rights reserved. Slide 11 What have we done? How can we measure progress?

12. Copyright © Open Text Corporation. All rights reserved. Slide 12 How can we measure progress? We can compare... e.g.

13. By the end of July ~15 Solutions contributed ~40 registered users 2-3 Community Feed Blog contributors ~50 downloads of Solutions ~30 Solution referrals Monthly statistics Bounce Rate: ~60% Ave. Time on Site: 3:30 ~900 Visits 2,400 Page Views <3 Pages/Visit Copyright © Open Text Corporation. All rights reserved. Slide 13 What are the stats? July 2010

14. Snapshot 20th January 2011 ~60 Solutions contributed +400% ~240 registered users +600% ~10 Community Feed Blog contributors +333% ~1200 downloads of Solutions +2400% ~900 Solution referrals +3000% Monthly statistics Bounce Rate: ~40% -20% Ave. Time on Site: 6:30 ~+200% ~1,400 Visits +150% 5,600 Page Views +230% >4 Pages/Visit +130% Copyright © Open Text Corporation. All rights reserved. Slide 14 What are the stats? Jan 2011

15. Copyright © Open Text Corporation. All rights reserved. Slide 15 What can we conclude from this? Its *ONLY* a good start!!! ...we must drive forward

16. Copyright © Open Text Corporation. All rights reserved. Slide 16 Solution Exchange is now 1!!! We’ve come out of beta New features will however stay in beta

17. Copyright © Open Text Corporation. All rights reserved. Slide 17 What next?

18. Copyright © Open Text Corporation. All rights reserved. Slide 18 We want to be eating our own dog food

19. Copyright © Open Text Corporation. All rights reserved. Slide 19 ...or drinking our own champagne

20. Copyright © Open Text Corporation. All rights reserved. Slide 20 ...but we want to eat our Partner dog food too!

21. Copyright © Open Text Corporation. All rights reserved. Slide 21 ...and celebrate our partner and customer successes better

22. Copyright © Open Text Corporation. All rights reserved. Slide 22 Directly use Community sourced Solutions User Interface Forum SEO Edit Panel Project Build Feedback

23. Copyright © Open Text Corporation. All rights reserved. Slide 23 Group/Partner Profiles Register your interest!

24. Mobile Web Mobile App Semantic Navigation – Better categorise and find Solutions Delivery Server REST API – Community Project External Authentication Twitter, Xing, LinkedIn, OpenID, OpenAuth Improved Knowledge Sharing OT internal repositories Solution Exchange WIKI Continuous Improvement Community Support would be Great! Copyright © Open Text Corporation. All rights reserved. Slide 24 Summary of ToDo List:

25. Copyright © Open Text Corporation. All rights reserved. Slide 25 We need your feedback E-mail: dbaggs@opentext.com Twitter: @DannyBaggs http://www.solutionexchange.info/feedback.htm

26. Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide 26 Thank-you