1) Crisis Access of Colorado, LLC is a new company formed by national leaders in integrated crisis services, including ProtoCall Services, Behavioral Health Link, and Recovery Innovations.
2) The company aims to provide crisis stabilization, mobile crisis, and crisis respite services statewide in Colorado by leveraging their experience and expertise in these areas.
3) Crisis Access of Colorado emphasizes recovery-oriented, peer-supported crisis services and using data and technology to improve coordination of care, accountability, and cost-effectiveness.
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Crisis Access of Colorado 2013-10-26
1. Crisis Access of
Colorado, LLC
The Nation’s Integrated Crisis Services
Leaders Form a New Company for
Colorado
ProtoCall Services
Behavioral Health Link
Recovery Innovations
3. December 2012 - Gov. John Hickenlooper and CDHS
Executive Director Reggie Bicha today introduced
“Strengthening Colorado’s Mental Health System: A
Plan to Safeguard All Coloradans.”
Crisis
Access
of
Colorad
o, LLC
“For the past five months, in response to the Aurora
shooting, we have been working to expand mental
health care and services across Colorado,” Hickenlooper
said. “No single plan can guarantee to stop dangerous
people from doing harm to themselves or others. But
we can help people from falling through the cracks. We
believe these policies will reduce the probability of bad
things happening to good people.”
ProtoCall Services
Behavioral Health Link
Recovery Innovations
4. On October 16, 2013, Crisis Access of Colorado received a letter from the Colorado Department
of Human Services of presumptive intent to award contract for RFP#NCR14070750BH, Crisis
Stabilization, Mobile Crisis, and Crisis Respite statewide in Colorado. This graphic shows the
services proposed in each region funded at the RFP 110% level.
Northeast
Denver Metro
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
West Slope
Living Room (stabilization)
Restart (respite)
Mobile Crisis
Transportation
Recovery Response Center
Living Room (stabilization)
Restart (respite)
Mobile Crisis
Transportation
Behavioral Health Link
Living Room (stabilization)
Restart (respite)
Mobile Crisis
Transportation
Southeast
Living Room (stabilization)
Restart (respite)
Mobile Crisis
Transportation
Recovery Innovations
5. Imagine a Colorado system in which…
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
The people receiving care rejoice
over Recovery & Resiliency
built into the system from the
ground up
Behavioral Health Link
Recovery Innovations
6. Imagine a Colorado system in which…
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
Individuals receiving facility crisis
care are referred to as “Guests”
and seclusion and restraint is
considered “Treatment Failure”
for Crisis Access of Colorado
Behavioral Health Link
Recovery Innovations
7. Imagine a Colorado system in which…
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
The crisis service system is readily
accessible with the mantra
A Crisis Has No
Schedule, regardless of
whether urban or frontier
Behavioral Health Link
Recovery Innovations
8. Imagine a Colorado system in which…
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
Accountability and more efficient
utilization Reduces
Unnecessary Costs documented
through transparent, real-time data
reporting and predictive modeling
Behavioral Health Link
Recovery Innovations
9. Suicide Prevention and Public Safety
In 2012, 1,053 Coloradans died by suicide (one of the
highest rates in the US) - Not Another Life to Lose.
Crisis
Access
of
Colorad
o, LLC
Crisis Access of Colorado partners with the Substance Abuse and Mental Health
Services Administration’s (SAMHSA)’s National Suicide Prevention Lifeline
(NSPL)
Our experience makes us uniquely qualified to serve as a 24/7 safety net for
individuals in crisis
We believe we can strengthen the system of care coordinated in a way to
Maximize the use of available resources to best respond to their
immediate needs
Keep others and our communities safe &
Advocate for ongoing services in the least restrictive level of care.
ProtoCall Services
Behavioral Health Link
Recovery Innovations
10. Crisis Access of
Colorado Will Create This
Vision With You
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
Behavioral Health Link
Recovery Innovations
11. HOW? Why would CAC be different?
Crisis
Access
of
Colorad
o, LLC
Essential Ingredients
1) Experts: Crisis is all we do (our central
mission & passion)
2) Innovators: Nationally recognized for
marriage of recovery and clinical with
peer supports, high tech and business
3) Accountability: Wide angle view with
dashboards for crisis outcomes
ProtoCall Services
Behavioral Health Link
Recovery Innovations
12. Crisis Services is All We Do
Crisis
Access
of
Colorad
o, LLC
• Our companies are experts and national leaders in
integrated BH crisis services
Our Experience & Expertise
Crisis & Access Call Centers Community-based
& Peer Line Partnerships
Mobile Crisis Response
Crisis Stabilization
Programs & Crisis
Respite
Disaster Response & Community Education/Collaboration
• Crisis Services is our passion, our expertise and what we
do
ProtoCall Services
Behavioral Health Link
Recovery Innovations
13. Since 1990, our companies have facilitated
millions of crisis intervention contacts
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
Behavioral Health Link
Recovery Innovations
14. RFP#NCR14070750BH, Stabilization, Mobile, Respite
Bringing Professional Orientation to Mobile Crisis
Crisis
Access
of
Colorad
o, LLC
• Introduced safety dispatch construct used for all
mobile crisis dispatch in statewide Georgia system
• Reduced likelihood of law enforcement
intervention by 5x and ER by 4x
• Active engagement and collaboration with person
and family has led to cost avoidance of
approximately $10 million per year
• 40% of the nearly 35,000 contacts have been in
the community (not in local Emergency Rooms)
ProtoCall Services
Behavioral Health Link
Recovery Innovations
15. RFP#NCR14070750BH, Stabilization, Mobile, Respite
Community-based Mobile Crisis Fully
Supported by Crisis Access Call Center
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
Behavioral Health Link
Recovery Innovations
16. RFP#NCR14070750BH, Stabilization, Mobile, Respite
Revolutionary Crisis Stabilization
Crisis
Access
of
Colorad
o, LLC
• The Recovery Innovations Recovery Response Centers are changing
the industry with a team of Peer Support Specialists working
alongside Psychiatric, Medical, and Mental Health Professionals.
• “Living Room” crisis alternative recovery environments support the
values of hope, choice and empowerment from the onset of a
person's entry into the program.
• “No Force First” practice has achieved unprecedented outcomes in
reducing and eliminating seclusion and restraint and involuntary
treatment.
• Crisis Stabilization Programs in Arizona, California, North
Carolina, Washington & Delaware. Accreditation by JCAHO.
ProtoCall Services
Behavioral Health Link
Recovery Innovations
17. RFP#NCR14070750BH, Stabilization, Mobile, Respite
Revolutionary Respite Alternative.
Crisis
Access
of
Colorad
o, LLC
• The Recovery Innovations peer operated Restart respite is
an alternative to hospitalization where individuals can
ReStart their recovery journey.
• Single bedroom apartments provide privacy with 24/7
support from the Peer staff with supervision from a Mental
Health Professional.
• Risk sharing plans are used to assure safety.
• Recovery Innovations currently operates 45 Restart
apartments in AZ and DE with a one to thirty day length of
stay.
ProtoCall Services
Behavioral Health Link
Recovery Innovations
18. RFP#NCR14070750BH, Stabilization, Mobile, Respite
Recovery in Action: Peerempowered, engaging, collaborative. It
works!
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
Behavioral Health Link
Recovery Innovations
19. Crisis Navigation Technology
Crisis
Access
of
Colorad
o, LLC
• Sophisticated technologies integrate numerous services
and community stakeholders to improve speed, quality
and efficiency for the individual in crisis and their family
• Call center staff combine collaborative partnership with
caller and “air traffic control” service tracking
• Dispatch staff monitor status of intensive service referrals
and refer closest, available mobile crisis staff
• Web accessibility and secure data coordination provide
best in class coordination of care
ProtoCall Services
Behavioral Health Link
Recovery Innovations
20. Accountability – Suite of software systems
populate active dashboards and outcomes
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
Behavioral Health Link
Recovery Innovations
21. Predictive modeling and hospital
diversion cost avoidance key features
Crisis
Access
of
Colorad
o, LLC
ProtoCall Services
Behavioral Health Link
Recovery Innovations
22. Public Accountability – Dashboards
Crisis
Access
of
Colorad
o, LLC
Crisis Access of Colorado will adapt from the Georgia dashboard above.
ProtoCall Services
Behavioral Health Link
Recovery Innovations
24. Crisis Access of
Colorado, LLC
The Nation’s Integrated Crisis Services
Leaders Form a New Company for
Colorado
ProtoCall Services
Behavioral Health Link
Recovery Innovations