Anúncio

Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement

David King
Digital Services Director em Topeka & Shawnee County Public Library
12 de Apr de 2013••
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement

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1 de 179

Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement

12 de Apr de 2013••
Baixar para ler offline
Tecnologia
Negócios

Let's examine technology changes happening in libraries, and discuss ways to deal with tech change and customer engagement.

David King
Digital Services Director em Topeka & Shawnee County Public Library
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Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement

  1. Freak Out, Geek Out, or Seek Out: dealing with tech change & customer engagement David Lee King | Topeka & Shawnee County Public Library | davidleeking.com
  2. http://flickr.com/photos/simplearts/501346927/
  3. http://www.flickr.com/photos/girlgeek/29078014/
  4. http://www.flickr.com/photos/gerlos/3119891607/
  5. http://www.flickr.com/photos/jakecaptive/71298126/
  6. http://www.flickr.com/photos/jakecaptive/71298126/
  7. http://www.flickr.com/photos/jakecaptive/71298126/
  8. http://www.flickr.com/photos/jakecaptive/71298126/
  9. http://www.flickr.com/photos/jakecaptive/71298126/
  10. http://www.flickr.com/photos/jakecaptive/71298126/
  11. flickr.com/photos/luc/2944876508/
  12. this is ... flickr.com/photos/yourdon/2715583000/
  13. this is ... HUGE
  14. What has Changed? http://www.flickr.com/photos/bestrated1/2621358221/
  15. http://www.flickr.com/photos/sir_mervs/2691990934/ n ! it io p e t Co m
  16. flic.kr/p/4aGa4g
  17. http://www.flickr.com/photos/rkleine/3567189079/
  18. flickr.com/photos/jblyberg/4505413539/ http://www.flickr.com/photos/rkleine/3567189079/
  19. this is a change, too!
  20. multimedia public real time social The Emerging Web is... 2-way mobile decentralized
  21. real time
  22. decentralized
  23. multimedia
  24. EC = flickr.com/photos/platinum/4555668/ MC
  25. mobile flickr.com/photos/dasfotoimaginarium/6761402235/
  26. is he on the phone? flickr.com/photos/dasfotoimaginarium/6761402235/
  27. flickr.com/photos/dasfotoimaginarium/6761402235/
  28. ? the web is in my pocket
  29. ? the library is in my pocket
  30. 5. responsive design.
  31. 5. responsive design.
  32. social
  33. http://www.flickr.com/photos/civisi/2611679744/ 2-way
  34. public http://www.flickr.com/photos/sreejithk2000/2385193167/
  35. public http://www.flickr.com/photos/sreejithk2000/2385193167/
  36. What’s Topeka Doing?
  37. Community Manager Scans Horizon Executive Editor Digital Branch Manager Long Range Planner Evangelist Manager Answers Tough Questions
  38. 3 Realities: 1. all services will be physical & digital 2. we’ll use the web to build unique stuff 3. to some, the digital branch will be their only branch
  39. content
  40. multimedia
  41. Community
  42. Front door(s)
  43. conversation flickr.com/photos/ohiouniversitylibraries/3506866503/
  44. in the website
  45. in the website
  46. in the website
  47. in the website
  48. in the website
  49. outside the website
  50. outside the website
  51. outside the website
  52. what to do? flickr.com/photos/b-tal/116220689/
  53. ce i en er n? p g x si e e d
  54. Why think about that?
  55. you have visitors. right now. What kind of experience are they having?
  56. Plan your library experience flickr.com/photos/ocarchives/3952964087/
  57. flickr.com/photos/deansfurniture5/2462980045/
  58. ten lis flickr.com/photos/94379417@N00/4808475862/
  59. what are they saying about you?
  60. ask flickr.com/photos/francois/ 404908918/ focus groups
  61. stats
  62. http://www.flickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)
  63. flickr.com/photos/ohiouniversitylibraries/3507674990/
  64. v e o nts pr oi Im P u c h T o
  65. flickr.com/photos/jrnoded/3340607045/
  66. flickr.com/photos/beyondbeauty/4241128107/
  67. flickr.com/photos/mmewuji/4386845410/
  68. flickr.com/photos/wlscience/4200630845/
  69. http://www.flickr.com/photos/92wardsenatorfe/3126053699/ flickr.com/photos/92wardsenatorfe/3126053699/
  70. flickr.com/photos/fornal/437703236/
  71. flickr.com/photos/picturesofthings/2437232419/
  72. flickr.com/photos/pperdue/3573858061/
  73. which is it?
  74. flickr.com/photos/poblibrary/2674563551/ your process is showing
  75. flickr.com/photos/poblibrary/2674563551/ your process is showing
  76. customers first flickr.com/photos/piet_musterd/1858568495/
  77. go where flickr.com/photos/beavis/2425374221/ people gather
  78. ?
  79. http://flickr.com/photos/gaetanlee/118885175/
  80. pesquisaconsumo.blogspot.com/2010_04_01_archive.html it’s a destina tio n
  81. it’s a destina tion
  82. Text Also a destina tio n
  83. interac tion is key
  84. flickr.com/photos/pitel/507791613/
  85. your stuff
  86. your staff
  87. Text actual staff
  88. actual staff
  89. flickr.com/photos/ajguel/5033855605/ Tackle Change
  90. model the way /www.flickr.com/photos/jblyberg/4028376129/
  91. flickr.com/photos/lulutoo/2951107695/
  92. flickr.com/photos/deansfurniture5/2462980045/
  93. Customer Journey Mapping flickr.com/photos/thetoad01/2317084812/
  94. improving the ordinary flickr.com/photos/rvettese/264579764/ flickr.com/photos/goatopolis/189188667/
  95. know your patrons
  96. http://www.flickr.com/photos/fling93/115162765/
  97. 101%
  98. communic communication communicatio ommunicationcommunicat mmunication communication mmunication communication ommunication communication ommunication
  99. Gauge your staff http://flickr.com/photos/imagezen/150337240/
  100. Find Champions
  101. With great power comes great... ? cibercomics.com/wp-content/uploads/2008/07/bis_layer_spiderman.gif
  102. Finding Time
  103. Change your focus
  104. Schedule your time
  105. This is not your library
  106. This is your library
  107. flickr.com/photos/29106784@N02/2719649603/
  108. Thank You! davidleeking.com
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