This document discusses the value chain and leadership. It notes that talent management and customer experience are crucial. It discusses traditional approaches to leadership and achieving goals. It also notes that even the best can go wrong if not in the right context. It asks questions about what kind of context and leadership is needed to succeed. It discusses trust in leadership and achieving value for stakeholders, organizations, and leaders. It notes challenges with leadership like a perceived crisis, abuse of power, and lack of employee engagement. It discusses the need for sustainable leadership based on character traits like empathy, fairness, reciprocity, and kindness. It asks questions about how leaders can maintain their character and address areas for improvement.
3. The Value Chain
I can.
I want.
I achieve.
For someone.
Customer Experience
Talent is crucial for a
qualitative customer
experience.
Would I recommend
this service?
=
Would I recommend
this person?
4. The Traditional Approach
I can.
I want.
I achieve.
For someone.
Customer Experience
Talent Management
Planning
Finding
Hiring
Onboarding
Developing
Rewarding
(Re)Deploying
15. TRUSTyour leadership because you are at the service
of them and of a higher purpose.
Leadership is a process of motion
towards sustainable value
through people who
Value for external stakeholders.
Value for the organization and the team.
Value for the leader.
16. The Value Chain
I can.
I want.
I may (not).
I must (not).
I achieve.I feel support.
17. The Value Chain
I can.
I want.
I may (not).
I must (not).
I achieve.I feel support.
People Experience Customer ExperienceLeadership Experience
19. The Problem
• 86% sees a leadership crisis
• 28% sees abuse of power
• 50% of leaders derail
• In 62% of cases, people do not want to work for the same boss again
• Only 13% of people are engaged
• …
20. VUCALeadership has never been so difficult.
Leidership has never been so crucial.
The world has become
22. Leadership
• What are the myths that cause leaders to derail.
• How do they deal with pressure, temptation, power, … ?
• How can leaders maintain a certain hygiene?
• How can they protect their character against erosion?
• What areas do they need to work on, to make their leadership sustainable?
23. If people are not at the core of the leadership effort, what is … ?
If there is Humanity in Business …
There is Business in Humanity.