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Why It Pays To

Be Likeable
@DaveKerpen, CEO, @LikeableLocal
Author of two @LikeableBook’s
dave@likeable.com
SlideShare.com/DaveKerpen
#AMAVES!
7 Simple Social Media Concepts To Drive Results
#AMAVES!
Social Media Realities"
- Social Media cannot make up for a
bad product or service.
- Social Media is not free.
- Social Media will not bring you
instant results.
#AMAVES!
11 Simple
Social
Concepts to
Build a
Likeable
Business"
#AMAVES!
7 Simple Social Media
Concepts to Drive Results"
Listening
Storytelling
Advertising (Better)
Value
Gratefulness
Authenticity
Responsiveness
#AMAVES!
Listen First and Never Stop Listening."
When people talk, listen completely.
Most people never listen.
- Ernest Hemingway
#AMAVES!
Listen to Your Prospects."
#AMAVES!
Your Customers are Asking For You."
#AMAVES!
Listen to Your Customers."
#AMAVES!
Respond."
Life is ten percent what happens to you and
ninety percent how you respond to it.
- Charles Swindoll
To Everyone."
#AMAVES!
Responsiveness is No Longer Optional."
#AMAVES!
LAST: Listen, Apologize, Solve, Thank"
#AMAVES!
The 4 Most Important
Words in Social Media:
Iʼm Sorry & Thank You"
#AMAVES!
Use Your Unique Brand Voice"
#AMAVES!
#AMAVES!
Respond to Positive Comments Too."
#AMAVES!
“Storytelling is the most powerful way to put
ideas into the world today.”
- Robert McAfee Brown
Tell, Donʼt Sell."
#AMAVES!
My"
Story"
#AMAVES!
Every Brand Has
Many Stories to Tell"
- Your humble beginnings
- Employee challenges
- Community & charity partnerships
- Inside the lives of leadership
- Customers who have overcome obstacles
#AMAVES!
Use Social & Online Tools
to Tell Your Story"
Website
Online Video
Webinars
eBooks & Whitepapers
Tweets
Pictures
Social Networks
“For sale: Baby shoes. Never worn.”
- Ernest Hemingway
#AMAVES!
Inspire Your Customers to Tell Your Story"
#AMAVES!
“I had no idea that being your authentic self
could make me as rich as I’ve become. If I
had, I’d have done it a lot earlier.”
- Oprah Winfrey
Authenticity:"
Just Be You."
#AMAVES!
Be Vulnerable. Be Real."
#AMAVES!
Be You. "
Online & Offline. In Public & In Private"
@dens
#AMAVES!
Show Your Brandʼs Personality"
#AMAVES!
“Many a small thing has been made large by
the right kind of advertising.”
- Mark Twain
Advertise. (Better)."
#AMAVES!
Use LinkedIn to Target Professionals"
by Subtitle, Skills, & Location"
#AMAVES!
Use Hypertargeting
& Nanotargeting on
Facebook &
LinkedIn"
#AMAVES!
92% of People Trust Their Friendsʼ
Recommendations"
#AMAVES!
“Strive not to be a man of success, but rather
to be a man of value
- Albert Einstein
Give Away Value."
#AMAVES!
10% Off ="
Marketing
50% Off ="
Value
100% Off ="
Loyal customers for life
#AMAVES!
Provide B2B ValueThrough Facebook,
Webinars, Articles, and White Papers"
#AMAVES!
“I would maintain that thanks are the highest
form of thought, and that gratitude is
happiness doubled by wonder.
- GK Chesterton
Be Grateful"
#AMAVES!
The Value of “Thank You”"
#AMAVES!
Donors Choose, R.O.I. of Gratitude!
Those who received
handwritten thank you
notes were 38% more
likely to donate again!
The Original Social Media "
#AMAVES!
Listen first and never stop listening.
Share and inspire stories.
Advertise better.
Give away value.
Be grateful.
Be real and be you.
Respond to everyone.
Likeable Content: "
Exclusive Access"
	

#AMAVES!
#AMAVES!
Thank You!"
Feedback/Grand Prize
“How dare you settle for less when the world
has made it so easy for you to be remarkable?”
- Seth Godin
@DaveKerpen
FB.com/LikeableMedia FB.com/LikeableLocal
@LikeableMedia @LikeableLocal
dave@likeable.com
LinkedIn.com/in/DaveKerpen

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