The document discusses tracking customer purchase paths across channels, devices, and content to better understand customer journeys. It proposes using a common customer identifier to combine these paths and attribute credit among different touchpoints. Understanding purchase paths would allow for more accurate measurement and targeted advertising based on where customers are in their purchase cycle and what influenced their purchase.
4. SOLUTION:
PURCHASE
PATHS
§ CHANNEL
– TV
>
DISPLAY
>
SEARCH
>
ONLINE
SALE
– TV
>
DISPLAY
>
SEARCH
>
RETAIL/CALL
CENTER
SALE
§ DEVICE
– LAPTOP
>
TABLET
>
MOBILE
>
SALE
§ CREATIVE
– CREATIVE
1
>
CREATIVE
2
>
CREATIVE
N
>
SALE
§ CONTENT
– ARTICLE
1
>
ARTICLE
2
>
ARTICLE
N
>
SALE
November
2012
Datalicious
Pty
Ltd
4
5. COMBIN
PATHS
COMMON
UNIQUE
IDENTIFIER
OR
CUSTOMER
ID
Home
Office
Mobile
Tablet
[…]
QUALITATIVE
RESEARCH
ON
CUSTOMER
SAMPLE
November
2012
Datalicious
Pty
Ltd
5