Main Benefits of Digital Transformation in the Hospitality Industry. Datacomm Cloud Business at HUT HITA Banten

1. CLOUD TECHNOLOGY
FOR HOSPITALITY
Sutedjo Tjahjadi, Managing Director

2. Who is
Datacomm Cloud Business?
2
ABOUT
PT. Datacomm Diangraha business division focusing on Cloud
opportunity in Indonesia. Our philosophy are Enterprise,
Secure and Local.
PRODUCTS
Sentriciti – Security as a Service (SecaaS)
Cloudciti – Cloud Services (XaaS)
Datacomm Datacenter Federation
Datacomm Azure Stack
WHY US?
We are backed up by +29 years experiences and +500 people.
We have strong financial commitment, invested in it owns local
Data Center. We also certified by international standard.

3. 3
Who is
Datacomm Cloud Business?

4. 4
Local Support and Data center location
24x7 Help Desk Support Center
24x7 Network Support Center
24x7 Security Desk Support Center
Rated 3 Constructed
Facilities by TIA-942
CERTIFIED
DCOS Maturity 4
by TIA-942
CERTIFIED
ISO 9001:2008
CERTIFIED
ISO 27001:2013
CERTIFIED
ISO 20000:2011
CERTIFIED
PCI-DSS
CERTIFIED
Certified Infrastructure & Facilities

5. 5
Digital Transformation
INDUSTRY 1.0 INDUSTRY 2.0 INDUSTRY 3.0 INDUSTRY 4.0
Mechanization, Steam-Engine Assembly Line Electricity Automation Computer &
Telecommunication
Connected World
IoT, A.I., Cloud Computing

6. 6
Main Benefits of Digital Transformation
in the Hospitality Industry
• Know your customer’ behaviour
• Personalize service offer
• Decrease cost
• Improve performance
• Increase communication flow
• Reduce waiting time

7. 7
4 Key Digital Transformation Trends
in Hospitality Industry
INTERNET OF THINGS
Smart Rooms
Source: Forbes
ARTIFICIAL INTELLIGENCE
Chatbot
VIRTUAL REALITY
Visual Room Tour
MOBILE INTEGRATION
Room Booking, Travel Schedule
Guest Service (Laundry, Food Order, Etc.)

8. 8
Information Technology in Hospitality
DISTRIBUTION SYSTEM
single point access for reservation
connect airline seats - travel reservation – hotel rooms
HOTEL FACING SYSTEM
property management, stock control
check in/check out, room assignment, billing
GUEST MANAGEMENT SYSTEM
reservation system
reservation, wait lists, application

9. 9
Hotel Technology’ Trends
Source: mitel.com/hotel-trends

10. 10
Hotel Technology’ Trends
Source: mitel.com/hotel-trends

11. 11
4 Layers of IoT Solutions Architecture
Layer 1
Layer 2
Layer 3
Layer 4
Source: https://www.marlabs.com/blog-stages-of-iot-architecture/
• Embedded Intelligence
• Ubiquitous Connectivity
• Deep Analytic – Big Data

12. 12
Benefits of Cloud Computing
Elasticity
Scale up or down quickly to meet
fluctuating workload requirements
Affordability
Only pay for what you use, and minimize
hardware and IT costs
Availability
Get 24/7 cloud system access from
anywhere, on any device
Security
Improve compliance, protect data, and
mitigate risk with continuous security
updates
Innovation
Rapidly adopt new technologies to
innovate faster while simplifying IT’s role
Agility
Set-up and react quickly to changing
market conditions and business needs

13. 13
Cloud Service Model
© 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Infrastructure
as a Service
(laaS)
Platform as
a Service
(PaaS)
Software as
a Service
(SaaS)On-Premises IT Colocation Hosting
Provider-Supplied, Managed
Self-Supplied, Managed
Data CenterData CenterData CenterData CenterData CenterData Center
Network & StorageNetwork & StorageNetwork & StorageNetwork & StorageNetwork & StorageNetwork & Storage
Physical ServersPhysical ServersPhysical ServersPhysical ServersPhysical ServersPhysical Servers
VirtualizationVirtualizationVirtualization + CMPVirtualizationVirtualizationVirtualization
Operating SystemOperating SystemOperating SystemOperating SystemOperating SystemOperating System
DatabasesDatabasesDatabasesDatabasesDatabasesDatabases
ApplicationsApplicationsApplicationsApplicationsApplicationsApplications
DataDataDataDataDataData

14. 14
Cloud Solution for Hospitality
BACKUP SERVICECLOUD INFRASTRUCTURE WEB ISOLATION

15. THANK YOU
Sutedjo Tjahjadi, Managing Director