Personal Information
Organização/Local de trabalho
Rochester, New York Area United States
Cargo
Customer Experience/ CRM Consultant
Setor
Apparel / Fashion
Sobre
We specialize in delivering improved customer experience (CX) to drive bottom line growth. We enable organizations to understand their customers by using customer experience mapping, market research, ethnographic research, customer segmentation & analytics to understand how customers interact with your brand thru all the channels (email, web, social, call center, retail, etc.) and across the customer lifecycle.
Our team has a combination of CRM technology skills (database, web, apps, call center, etc.) and strategy skills to accurately diagnose the problems and provide cost effective solutions. We look at your marketing database, data cleaning & governance and customer contact strateg...
Marcadores
customer understanding
technology enablement
customer experience
journey mapping
social media
hr
recruiting
talent management
talent
linked
facebook
twitter
Ver mais
Apresentações
(5)Personal Information
Organização/Local de trabalho
Rochester, New York Area United States
Cargo
Customer Experience/ CRM Consultant
Setor
Apparel / Fashion
Sobre
We specialize in delivering improved customer experience (CX) to drive bottom line growth. We enable organizations to understand their customers by using customer experience mapping, market research, ethnographic research, customer segmentation & analytics to understand how customers interact with your brand thru all the channels (email, web, social, call center, retail, etc.) and across the customer lifecycle.
Our team has a combination of CRM technology skills (database, web, apps, call center, etc.) and strategy skills to accurately diagnose the problems and provide cost effective solutions. We look at your marketing database, data cleaning & governance and customer contact strateg...
Marcadores
customer understanding
technology enablement
customer experience
journey mapping
social media
hr
recruiting
talent management
talent
linked
facebook
twitter
Ver mais