TLS Continuum How to Guide to SIPOC"s
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How to complete a stakeholder analysis to begin the process improvement road map.
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TLS Continuum How to Guide to SIPOC"s
- 1. The Roadmap – The SIPOC TLS Continuum How To Guide
- 2. What is a SIPOC? A SIPOC is a method for looking at the role of the stakeholders and the processes that they play a critical role in whether the process is a success
- 4. SIPOC Components Stakeholders – A stakeholder is any entity that influences the process in any fashion. Stakeholders are both internal and external in nature. Understand there is a difference between Stakeholder and Shareholder. While both involve investment only the stakeholder goes beyond owning a piece of the organization.
- 5. SIPOC Components Inputs – Look back at your list of stakeholders. Which ones are critical to HR and what do they contribute? Their contribution is the input Example: Hiring manager (internal stakeholder) contributes or their input is the job requisition
- 6. SIPOC Components Processes – From the list of inputs consider which steps in the hiring process those contributions apply to? Look at your hiring process and see which inputs have a direct bearing on the process being completed successfully
- 7. SIPOC Components Outcomes – Consider the stakeholders and what they bring to the hiring process. From there consider what the process is served by the input. Finally if the input is introduced to the process what is the result of doing so. These are your outcomes.
- 8. SIPOC Components Customers – With the first parts of the SIPOC complete who benefits from the outputs from the process?
- 9. SIPOC Components Customers – With the first parts of the SIPOC complete who benefits from the outputs from the process? The next slide is a sample of a complete SIPOC with all the players and actions laid out.
- 10. SIPOC Diagram – Recruitment Process Suppliers • Word of Mouth • Hiring Manager • Stakeholders • Candidates • Recruiters • Management • Human Capital Assets • Internet • Social Media • Print Media • Trade Associations • Alumni • Colleges • Social Organizations Inputs • Candidates • Job requirements • Talent needs • Skills Candidates • Job requirements • Referrals • Potential candidates • Potential candidates • Training Referrals • Referrals Process Outputs • Innovations • new skills • New ideas • Offer to hire Customers • Management • Stakeholders • Human Capital Assets • Hiring Managers Requirements • Right Person • Right Place • Right Time Source Candidate Interview candidate Extend Offer Offer acceptance Onboarding • Interviews • On-boarding • Training • Candidate Selection • Candidate Sourcing • Offer to hire © 2015 Daniel Bloom & Associates, Inc
- 11. Step by Step Process From the The Lean Six Sigma Pocket Tool Box by Michael George 1. Identify process boundaries and key activities 2. Identify key outputs and customers of those outputs 3. Identify inputs and suppliers 4. Identify critical-to-quality requirements for the inputs, process steps, and outputs
- 12. Daniel Bloom SPHR, Six Sigma Black Belt Chief Executive Officer Daniel Bloom & Associates, Inc. PO Box 1233 Largo, FL 33779 (727) 581-6216 dan@dbaiconsulting.com http://www.dbaiconsulting.com More Information?