What is Etiquette? It is defined as "the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life." Etiquette is respect, good manners, and good behavior. It is not just each of these things, but it is all of these things rolled into one.

1. Business Etiquette

2. CONTENT
What is Etiquette?
Workplace Etiquette
Telephone Etiquette
Dining Etiquette
E-mail Etiquette
Business Card Etiquette

3. • The forms, manners and ceremonies established
by convention as acceptable or required in social
relations or in a professional life.
• Knowing how to behave in a given situation.
• Knowing how to interact with people.
• Etiquette is respect, good manners and good
behavior.

4. Workplace
Etiquettes

5. • Always be clean and neat.
• Mind your own business.
• Respect privacy and confidentiality.
• Treat every employee with the same respect.
• Follow your company's business dress code.
• Do not post things of an offensive nature.
• Show a healthy respect for colleagues
experience and expertise.

6. • Maintain good eye contact.
• Develop a comfortable handshake and keep it
consistent.
• Allow yourself to be accessible to others but
adopt clearly understood signals for when
you’re busy and don’t wish to be disturbed.
• Keep your desk tidy.

7. Telephone
Etiquettes

8. • Identify yourself when making a call.
• Address the caller by his name in a courteous
manner.
• Be Clear and adjust tone according to situation.
• Keep business conversations to the point.
• When leaving messages on others’ voice mails,
speak clearly, slowly, and briefly.
• Always try to return your calls on the same day.
• Do not keep someone on hold more than 30
seconds.

10. Dining
Etiquettes

11. • Do not reach across the table for an item
politely ask the person next to you to pass.
• Get down to business initiating business talk.
• Try to maintain some polite dinner
conversation.
• The host should propose the welcome toast.
• A gift of some sort is welcome, if invited to
the home of a local business associate.

12. • Do try a little of everything
served.
• Do avoid talking with your
mouth full. Take small
bites.
• Do wait until you have
swallowed the food before
you take a sip of your
beverage.
• Do carry your food to your
mouth with an inward
curve of fork or spoon.
• Don’t pick your teeth.
Excuse yourself and take
privacy of the washroom.
• Don’t push your plate
away when finished.
• Don’t talk about your
personal food likes and
dislikes while eating.
• Don’t place personal items
on the table.

13. E-Mail
Etiquettes

14.  E-mail should be concise
& to the point.
 M-ake use of proper
spelling, grammar &
punctuation.
 A-lways answer swiftly.
 I-nclude your signature.
 L-earn to read the E-mail
before you send it.

17. • Always have a business card
• Have it in a good shape and updated
• Have it readily available
• Be selective about distributing.
• A business card should convey your basic information.
• When offered a business card, say thank you and
present your card in return.

18. Some Etiquette Tips

19. • Dress for Success.
• When it comes to business meals, bring your manners.
• Express gratitude.
• Respect others culture.
• Respect others time.
• Prompt communication.
• Kindness and courtesy counts!

20. Submitted by:
Skand Arora(440)
Jatin Kukreja(439)
Antra Gupta(430)
Aryan Hanspal(447)
Abdul Rehman Khan(382)
B.Tech 6-CSE-7