Trainers Matter: Making the Case for VILT

© 2013 NetSpeed Learning Solutions. All rights reserved. 1
Trainers Matter:
Making the Case for VILT

Webinar Objectives
• Redefine the role of a trainer/facilitator
• Apply The New Blend model when you
design or deliver an effective blended
learning experience
• Incorporate discovery learning principles in
your virtual classroom

Why VILT?
What is driving your organization’s move to
VILT?
Tighter budgets
Demand for higher productivity
Technology advances
Greater effectiveness
Generational changes
Ability to deliver to remote locations

Question
What question have you brought to this
session?

5© 2013 NetSpeed Learning Solutions. All rights reserved.
Jack Welch
“An organization’s ability to learn and
translate that learning into action is the
ultimate competitive advantage.”

Nearly 75% of the US workforce will be made up
of mobile workers by the end of 2013.
Driving Forces
Source: IDC

80% of companies who
have tried VILT now use it
as their dominant mode.
The Virtual Future
60% of training is still delivered in the
traditional ILT format.
Source: Training Magazine

Effective?
In a recent survey, only 20% of 114 respondents
considered their companies to be very effective
at using VILT.
Source: General Physics Corporation

Cost of Failure Poll
What percentage of training fails?
10 – 35%
36 – 54%
55 – 74%
75 – 90%

Failure Rate
• 31% (Knowledge Pool reported in the UK
Guardian)
• 90% (Robert Brinkerhoff’s research)

Dollars Wasted
• 31% - 90% of the $55.8 billion spent on
training in 2012
• $17.30 - $50.2 billion per
year wasted.

Define Success
Think of the most successful training you’ve
experienced.
What made it so successful?

Common Delivery Options
ILT
• Familiar
• Collaborative
VILT
• Convenient
• Cost-effective
eLearning
• Cost-effective
• Consistent

Match the Method
ILT
• Familiar
• Collaborative
VILT
• Convenient
• Cost-effective
eLearning
• Cost-effective
• Consistent
What types of training are best delivered by
each training method?

Jack Phillips, PhD
“Our studies have shown that participants in
e-learning programs are less likely to follow
through than in an instructor-led program.”

Jennifer Hoffman
“The completion rate for self-paced training
is quite poor – most people are not self-
directed enough to actually complete their
training….”

The New Blend

The New Blend
E-learning
Virtual instructor-led
Webinars
Podcasting
Video
Wikis or Knols
Blogs and Forums
Instructor-led classroom
Public speakers
Industry conferences
Brown-bag lunch seminars
Book groups
Mentoring
Consulting a colleague

Delivery Method Comparison
Instructor
Led
Virtual Instructor
Led
ELearning
1. Affordable x x
2. Increased performance x x
3. Customizable x x
4. Reduce travel costs x x
5. Increased productivity x x
6. Greater convenience x x
7. Reduced training time x x
8. Less cognitive overload x x
9. Increased collaboration x x
10. Shorter segments x x

Requires New Skills

Deadly Mistakes
What deadly mistakes have you experienced in
webinars (web workshops)?

Deadly Mistake #1
Failing to capitalize on the visual
medium

Mistake #1: Visual
“The facilitator would display a slide with
about 4 - 5 points. Then she would talk about
the points for what seemed like several
minutes without necessarily referring to
them specifically or using a pointer.”
Lynn, quoted in Great Webinars (2012)

Deadly Mistake #2
Not engaging learners in the
discussion

Mistake #2: No Engagement
“I think this is why people end up
multitasking….If she would only engage
me and make it hard for me NOT to
participate. I’ve got one ear open for
something that catches my attention, but
meanwhile, I have seen how this works,
and it doesn’t require me to be fully
present.”
Michelle, quoted in Great Webinars (2012)

Deadly Mistake #3
Lecturing until…

Mistake #3: Lecturing
“If you take an already bad training
presentation, poor content and
organization, throw in terrible and boring
slides, add a weak, talking-head facilitator,
what would you get? Answer – the one-
hour webinar I just watched.”
Jackie, quoted in Great Webinars (2012)

New Design and Delivery Skills
• Develop technical skills
• Increase facilitated learning and
discussion
• Create a virtual “classroom”
• Use interaction tools often
• Be comfortable on camera
• Read the pulse of the class
• Handle technology issues calmly

Factors
What factors are critical to success in this
modality?
Skilled instructors
Interactive course design
Blended (asynchronous and synchronous)
Shorter segments (60 to 90 minutes)
Training as a system, not a one-time event
Having learners on camera
Having the instructor on camera
Using a host/producer
Great interaction tools

Discovery Learning
What is discovery learning?

Discovery Learning
A method of inquiry-based instruction in
which learners discover facts, relationships
and solutions.

Discovery Learning
Is it possible to create a discovery learning
experience in the virtual classroom?

Types of Discovery Learning
Guided discovery (inquiry-based)
Observation and reflection
Problem solving
Simulation-based
Case studies

Discovery Process
1. Prepare the learner with information
2. Ask questions to encourage reflection
3. Provide examples and models
4. Demonstrate, if applicable

Discovery Process
5. Offer a case or identify a problem
6. Allow peers to collaborate and problem solve
7. Debrief to elicit connections and relationships
8. Plan for application

Your Virtual Tool Kit
Chat
Polling
Annotation Tools
Emoticons/Status Icons
Video/Audio
Streaming Video

Virtual Tools Chat
What ideas do you have for
using one of these tools to
increase discovery learning in
the virtual classroom?

Jack Phillips, PhD
“In an instructor-led process,
there is often a commitment
made between the participant
and the instructor that might
increase the likelihood of
participants applying what
was learned.”

Key Roles
• Prepare
• Practice
• Apply/Transfer Learning
Learner
• Set Goals
• Support
• Expect Learning Transfer
Manager
• Facilitate
• Engage
• Focus on Application
Trainer
Performance
Improvement

Final Thought
Virtual instructor-led training combines the
convenience and cost savings of e-learning with
the significant strengths of an instructor-led
learning experience.

Insights
What have you learned today that will help you
make the case for virtual training?

Dowload the ebook
From Chalkboard to Keyboard
http://netspeedlearning.com/contact/?p=ebook&r=virtual-classroom&click=20130607_eb_vc_vilt

43
cclay@netspeedlearning.com
http://netspeedlearning.com/virtual-learning/facilitation/

Trainers Matter: Making the Case for VILT

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