Day One Presentation at SharePoint Best Practices Conference March 7, 2011 La Jolla, CA on Business Process Re-engineering and Improved Healthcare Outcomes

1. Best Practices in SharePoint for Healthcare Organizations: US Army Medical Commands Marie-Michelle Strah, PhD BroadPoint Technologies

2. Who am i? Marie-Michelle Strah, PhD Twitter: @cyberslate Email: michelle AT lifeincapslock DOT com Work: mstrah AT broadpoint DOT net Blog: http://lifeincapslock.com Linkedin: www.linkedin.com/in/drstrah SharePoint Solutions Architect and Practice Lead, BroadPoint Technologies www.broadpoint.net Women in SharePoint DC www.meetup.com/womeninspdc Women in SharePoint www.womeninsharepoint.org

3. Twitter: #bpc11 Live Blogging: http://womeninsharepoint.org/SitePages/BPC11LiveBlog.aspx

4. Business Case Studies/Lessons Learned Track Monday 12:45 pm March 7, 2011 Shore Really: Business Process Re-Engineering And Improved Healthcare Outcomes

6. Direction: Mission Focus

7. Confidence: Standardized Repeatable ProcessesCase Study Format – Longitudinal Perspective Best Practices (3) Worst Practice Tradeoff

8. CASE STUDY Army in Europe Transformation 2004-2008

10. Challenges to military healthcare OIF/OEF

11. Very few automated processes for healthcare administration

12. Integrating private sector best practices, accreditation and managed care (TRICARE)

14. Distributed command

15. Legacy facilities (WWII)

16. Transformation (Base Realignment and Closure)

18. Hey, we’ve got a great idea!

19. Command adoption (HMEDDAC)

20. Command adoption (ERMC)

22. Improved Healthcare Outcomes

24. Consolidation and realignment – creation of new processes

25. Integration of G-3 and G-6 processes

26. Rapid deployment

29. Interprofessional collaboration

31. Standardization and automation of existing processes

32. Quality measures (data, data, data)

35. Healthcare IT

38. National Patient Safety Goals

40. Governance Quality Management Team Risk Management Team Public Affairs (PR/Marketing) Physician/Department Heads Nursing/Department Heads (Healthcare Informatics) Minor roles: IMD Patient Administration (Coding/Billing)

41. Security OPSEC STRATCOM/PAO Patient Engagement Patient Relationship Management Wounded Warrior and Family Communications Command Information Guidelines for Blogging, Social Media, Content Strategies…

42. Regulatory Compliance HIPAA HITECH 2009 Updates to HIPAA Privacy/Security TRICARE (Military Health System)

45. Solution-focused

47. Phase I – 3 months – planning and buy-in

48. Phase II – 12 months – implementation and training across subordinate commands (7) and headquarters

50. Phase I – 3 months - Transformation Portal and capital equipment and supply chain management

51. Phase II – 12 months - Host Nation Initiatives

52. Host Nation Patient Liaison Program

53. ERMC Medical Library and Knowledge Portal

55. Enterprise Content Management

56. Business Intelligence/Dashboards

57. Reporting Services and Metrics

58. Team Sites and Collaboration

59. Blogging and Social Features

60. Business Process Re-engineering

61. Compliance and Audit

63. Joint Commission Accreditation – Ambulatory (2008)

64. DoD/MEDCOM Inspection (2008)

65. Congressional Inspection (2008)

66. 100% accountability of 2500 staff and $150 million of durable equipment

68. TRADEOFF Personnel (insourcing)

69. WAY FORWARD Developments in healthcare IT Developments in Microsoft Health offerings Development in SharePoint 2007/2010

72. BP1: Mission FocusBP2: Business RequirementsBP3: Extend the platform “Don’t Talk About SharePoint!” Patient-centered medical home model. Domain-specific knowledge (Healthcare IT)

73. Marie-Michelle Strah, PhDTwitter: @cyberslateEmail: michelle AT lifeincapslock DOT comWork: mstrah AT broadpoint DOT netBlog: http://lifeincapslock.comLinkedin: www.linkedin.com/in/drstrah Contact Information and Follow Up See also: Live Blogging: http://womeninsharepoint.org/SitePages/BPC11LiveBlog.aspx

74. THANK YOU! Please be sure to fill out your session evaluation!