The chapter discusses client rights when dealing with government agencies. It explains that clients have due process protections under the 5th and 14th Amendments in agency actions. Specifically, agencies must provide notice of hearings to clients, including details of charges and time and place of hearings, and clients have the right to be heard and receive a fair decision. The chapter also discusses how sovereign immunity protects some agency actions and personnel from legal claims.

1. Chapter 4.
Client Rights
In this chapter, you will learn:
What due process rights are in agency actions
How agencies enforce the due process rights
Which Constitutional amendments are cited in agency
procedures
Which rules address client rules
How government programs complicate the
interpretation of client rights
How costs impact client rights
What is meant by public rights, or freedoms
How immunity protects agencies

2. What are Client Rights?
A person or organization seeking services
from an agency is also called a client of
the agency.
Client rights are the protections these
citizens have in all agency actions.

3. Client Rights
Revocation of Driver’s License
Notice of Action Hearing
Details of Charge Time of Hearing Right to be Heard Fair Decision

4. Substantive and Procedural
Due Process
Substantive Due
Process
(Broad)
Citizens have right to
be informed of agency
actions
Procedural Due
Process
(Specific)
Agency must mail
notice of hearing to
parties with specific
date, time, and action
to be taken

5. Due Process Amendments
Administrative
Agencies
Develop Procedures
and Rules
Standard
Forms
Notice of Actions Hearings
Fifth Amendment Fourteenth Amendment

6. Due Process Requirements
for Violations
In order to claim a due process violation,
one must show:
This is a protected interest—life, liberty,
property;
The government deprived one of that
interest—false imprisonment where the
interest in liberty;
It is a state action—the government or
agency action did not use proper procedures.

7. Sovereign Immunity
Judge
Court
Proceedings
Court
Decisions
Judge
Unreasonable
Court
Conduct
Administrative
Personnel
Decisions
Absolute Immunity No Immunity

8. Harpooned Sharks for Chapter 4:
One Shark Harpooned!