SlideShare uma empresa Scribd logo

Power of mystery shopping applications for workforce boards

•Transferir como PPT, PDF•
•
Celina Shands
Celina Shands

Have you considered mystery shopping for your organization? This presentation shares applications for workforce boards and One-Stop Career Centers.

EducaçãoNegóciosTecnologia
1 de 14
The Power of Mystery Shopping Applications for Workforce Boards Celina Shands Gradijan
What is Mystery Shopping? ,[object Object],[object Object],[object Object]
Why Mystery Shopping? Results ARE used to: Improve the culture and work environment of the Board & its One-Stop Career Centers Results ARE NOT used to… Report on any specific department, person or partner Reprimand or terminate staff
How it’s conducted… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluation Categories Customer Service Brand Communication Sales
Results used for… ,[object Object],[object Object]
[object Object],Elevator Speeches
[object Object],Customer FAQs & Responses
[object Object],Tool #3:
[object Object],Tool #4:
Tool #5: Customer Touch Point Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluating Success ,[object Object],[object Object],[object Object]
Think your organization could benefit from mystery shopping? Contact us for a free consultation.
© 2010 All Rights Reserved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Questions or Comments? Contact Us!

Recomendados

Sales process mapping
Sales process mappingSales process mapping
Sales process mapping
Corporate Care, Inc.
 
Sales Process Mapping
Sales Process MappingSales Process Mapping
Sales Process Mapping
slexcelnc
 
Sales activities defined
Sales activities definedSales activities defined
Sales activities defined
Corporate Care, Inc.
 
What is Customer Success?
What is Customer Success?What is Customer Success?
What is Customer Success?
Shreesha Ramdas
 
CRM
CRMCRM
CRM
Prodip987
 
How to write a CRM scope document - the key to a successful solution
How to write a CRM scope document - the key to a successful solutionHow to write a CRM scope document - the key to a successful solution
How to write a CRM scope document - the key to a successful solution
Gill Walker
 
Establishing an Inside Sales Team
Establishing an Inside Sales TeamEstablishing an Inside Sales Team
Establishing an Inside Sales Team
Tom Furlong, CPC
 
CX Infographic
CX InfographicCX Infographic
CX Infographic
Marc-antoine Groulx
 

Recomendados

Sales process mapping
Sales process mappingSales process mapping
Sales process mapping
Corporate Care, Inc.
 
Sales Process Mapping
Sales Process MappingSales Process Mapping
Sales Process Mapping
slexcelnc
 
Sales activities defined
Sales activities definedSales activities defined
Sales activities defined
Corporate Care, Inc.
 
What is Customer Success?
What is Customer Success?What is Customer Success?
What is Customer Success?
Shreesha Ramdas
 
CRM
CRMCRM
CRM
Prodip987
 
How to write a CRM scope document - the key to a successful solution
How to write a CRM scope document - the key to a successful solutionHow to write a CRM scope document - the key to a successful solution
How to write a CRM scope document - the key to a successful solution
Gill Walker
 
Establishing an Inside Sales Team
Establishing an Inside Sales TeamEstablishing an Inside Sales Team
Establishing an Inside Sales Team
Tom Furlong, CPC
 
CX Infographic
CX InfographicCX Infographic
CX Infographic
Marc-antoine Groulx
 
Customer Success Management
Customer Success ManagementCustomer Success Management
Customer Success Management
Nick Mehta
 
Sales Competency Assessment Marketing ppt.
Sales Competency Assessment Marketing ppt.Sales Competency Assessment Marketing ppt.
Sales Competency Assessment Marketing ppt.
PERSONA GLOBAL ESPAÑA
 
Tice - HR & Sales Partnership: Developin High-Performance Sales People
Tice - HR & Sales Partnership: Developin High-Performance Sales PeopleTice - HR & Sales Partnership: Developin High-Performance Sales People
Tice - HR & Sales Partnership: Developin High-Performance Sales People
HR Florida State Council, Inc.
 
Curriculum vitae Ibadullah Khan
Curriculum vitae Ibadullah KhanCurriculum vitae Ibadullah Khan
Curriculum vitae Ibadullah Khan
Ibadullah Khan
 
Final Naukri Resume Hillol Dey
Final Naukri Resume Hillol DeyFinal Naukri Resume Hillol Dey
Final Naukri Resume Hillol Dey
HILLOL DEY
 
4 ax crm setup
4 ax crm setup4 ax crm setup
4 ax crm setup
Ahmed M. Rafik
 
Creating Synergy Between Sales & Customer Success
Creating Synergy Between Sales & Customer SuccessCreating Synergy Between Sales & Customer Success
Creating Synergy Between Sales & Customer Success
Totango
 
Sales Excellence
Sales ExcellenceSales Excellence
Sales Excellence
Aristoteles Kabarganos
 
How to Ace the Customer Success Manager Interview
How to Ace the Customer Success Manager InterviewHow to Ace the Customer Success Manager Interview
How to Ace the Customer Success Manager Interview
Shreesha Ramdas
 
I am crm confused
I am crm confusedI am crm confused
I am crm confused
Thuan Ta
 
Customer Experience Management ROI: A Sitecore DMS Case Study
Customer Experience Management ROI: A Sitecore DMS Case StudyCustomer Experience Management ROI: A Sitecore DMS Case Study
Customer Experience Management ROI: A Sitecore DMS Case Study
Randy Woods
 
CRM needs analysis assessment presentation
CRM needs analysis assessment presentationCRM needs analysis assessment presentation
CRM needs analysis assessment presentation
alisedwards
 
Institute of Customer Experience (Kenya) - Optimizing Customer Experience (3...
Institute of Customer Experience (Kenya) - Optimizing Customer Experience (3...Institute of Customer Experience (Kenya) - Optimizing Customer Experience (3...
Institute of Customer Experience (Kenya) - Optimizing Customer Experience (3...
Adre Schreuder
 
CRM Meets the Sales Process
CRM Meets the Sales ProcessCRM Meets the Sales Process
CRM Meets the Sales Process
Kristin Dennewill
 
Clone Your Favorite Client Presentation to BNI Greenway
Clone Your Favorite Client Presentation to BNI GreenwayClone Your Favorite Client Presentation to BNI Greenway
Clone Your Favorite Client Presentation to BNI Greenway
Misty Hibbler Khan
 
Resume
ResumeResume
Resume
Jon Anthony
 
How We Reorganized Our Entire Post-Sales Organization
How We Reorganized Our Entire Post-Sales OrganizationHow We Reorganized Our Entire Post-Sales Organization
How We Reorganized Our Entire Post-Sales Organization
Gainsight
 
Sales Process and Quick Introduction to CRM
Sales Process and Quick Introduction to CRMSales Process and Quick Introduction to CRM
Sales Process and Quick Introduction to CRM
Ahmad Fahim
 
How to Realizing SMB Growth with a CRM
How to Realizing SMB Growth with a CRMHow to Realizing SMB Growth with a CRM
How to Realizing SMB Growth with a CRM
Aegis Softtech
 
Consumer realtionship management
Consumer realtionship managementConsumer realtionship management
Consumer realtionship management
Manjot Kaur Dhillon
 
Lead Management
Lead ManagementLead Management
Lead Management
Myanmar B2B Management Magazine
 
Demand Generation - Best Practices & Lessons Learned
Demand Generation - Best Practices & Lessons LearnedDemand Generation - Best Practices & Lessons Learned
Demand Generation - Best Practices & Lessons Learned
mparin
 

Mais conteúdo relacionado

Mais procurados

Customer Success Management
Customer Success ManagementCustomer Success Management
Customer Success Management
Nick Mehta
 
Tice - HR & Sales Partnership: Developin High-Performance Sales People
Tice - HR & Sales Partnership: Developin High-Performance Sales PeopleTice - HR & Sales Partnership: Developin High-Performance Sales People
Tice - HR & Sales Partnership: Developin High-Performance Sales People
HR Florida State Council, Inc.
 
Curriculum vitae Ibadullah Khan
Curriculum vitae Ibadullah KhanCurriculum vitae Ibadullah Khan
Curriculum vitae Ibadullah Khan
Ibadullah Khan
 
Final Naukri Resume Hillol Dey
Final Naukri Resume Hillol DeyFinal Naukri Resume Hillol Dey
Final Naukri Resume Hillol Dey
HILLOL DEY
 
How to Ace the Customer Success Manager Interview
How to Ace the Customer Success Manager InterviewHow to Ace the Customer Success Manager Interview
How to Ace the Customer Success Manager Interview
Shreesha Ramdas
 
I am crm confused
I am crm confusedI am crm confused
I am crm confused
Thuan Ta
 
Consumer realtionship management
Consumer realtionship managementConsumer realtionship management
Consumer realtionship management
Manjot Kaur Dhillon
 

Mais procurados (20)

Customer Success Management
Customer Success ManagementCustomer Success Management
Customer Success Management
 
Sales Competency Assessment Marketing ppt.
Sales Competency Assessment Marketing ppt.Sales Competency Assessment Marketing ppt.
Sales Competency Assessment Marketing ppt.
 
Tice - HR & Sales Partnership: Developin High-Performance Sales People
Tice - HR & Sales Partnership: Developin High-Performance Sales PeopleTice - HR & Sales Partnership: Developin High-Performance Sales People
Tice - HR & Sales Partnership: Developin High-Performance Sales People
 
Curriculum vitae Ibadullah Khan
Curriculum vitae Ibadullah KhanCurriculum vitae Ibadullah Khan
Curriculum vitae Ibadullah Khan
 
Final Naukri Resume Hillol Dey
Final Naukri Resume Hillol DeyFinal Naukri Resume Hillol Dey
Final Naukri Resume Hillol Dey
 
4 ax crm setup
4 ax crm setup4 ax crm setup
4 ax crm setup
 
Creating Synergy Between Sales & Customer Success
Creating Synergy Between Sales & Customer SuccessCreating Synergy Between Sales & Customer Success
Creating Synergy Between Sales & Customer Success
 
Sales Excellence
Sales ExcellenceSales Excellence
Sales Excellence
 
How to Ace the Customer Success Manager Interview
How to Ace the Customer Success Manager InterviewHow to Ace the Customer Success Manager Interview
How to Ace the Customer Success Manager Interview
 
I am crm confused
I am crm confusedI am crm confused
I am crm confused
 
Customer Experience Management ROI: A Sitecore DMS Case Study
Customer Experience Management ROI: A Sitecore DMS Case StudyCustomer Experience Management ROI: A Sitecore DMS Case Study
Customer Experience Management ROI: A Sitecore DMS Case Study
 
CRM needs analysis assessment presentation
CRM needs analysis assessment presentationCRM needs analysis assessment presentation
CRM needs analysis assessment presentation
 
Institute of Customer Experience (Kenya) - Optimizing Customer Experience (3...
Institute of Customer Experience (Kenya) - Optimizing Customer Experience (3...Institute of Customer Experience (Kenya) - Optimizing Customer Experience (3...
Institute of Customer Experience (Kenya) - Optimizing Customer Experience (3...
 
CRM Meets the Sales Process
CRM Meets the Sales ProcessCRM Meets the Sales Process
CRM Meets the Sales Process
 
Clone Your Favorite Client Presentation to BNI Greenway
Clone Your Favorite Client Presentation to BNI GreenwayClone Your Favorite Client Presentation to BNI Greenway
Clone Your Favorite Client Presentation to BNI Greenway
 
Resume
ResumeResume
Resume
 
How We Reorganized Our Entire Post-Sales Organization
How We Reorganized Our Entire Post-Sales OrganizationHow We Reorganized Our Entire Post-Sales Organization
How We Reorganized Our Entire Post-Sales Organization
 
Sales Process and Quick Introduction to CRM
Sales Process and Quick Introduction to CRMSales Process and Quick Introduction to CRM
Sales Process and Quick Introduction to CRM
 
How to Realizing SMB Growth with a CRM
How to Realizing SMB Growth with a CRMHow to Realizing SMB Growth with a CRM
How to Realizing SMB Growth with a CRM
 
Consumer realtionship management
Consumer realtionship managementConsumer realtionship management
Consumer realtionship management
 

Semelhante a Power of mystery shopping applications for workforce boards

Small Business Marketing 101 in 2014 - Foundational Elements
Small Business Marketing 101 in 2014 - Foundational ElementsSmall Business Marketing 101 in 2014 - Foundational Elements
Small Business Marketing 101 in 2014 - Foundational Elements
Joseph DeMicco
 
The Missing Link: Mapping Pardot to Your Business - Pardot Users Conference
The Missing Link: Mapping Pardot to Your Business - Pardot Users ConferenceThe Missing Link: Mapping Pardot to Your Business - Pardot Users Conference
The Missing Link: Mapping Pardot to Your Business - Pardot Users Conference
Pardot
 
Strategic Customer Managment L In
Strategic Customer Managment L InStrategic Customer Managment L In
Strategic Customer Managment L In
MarkFerguson
 
Shopper Journey Mapping PowerPoint Presentation Slides
Shopper Journey Mapping PowerPoint Presentation SlidesShopper Journey Mapping PowerPoint Presentation Slides
Shopper Journey Mapping PowerPoint Presentation Slides
SlideTeam
 

Semelhante a Power of mystery shopping applications for workforce boards (20)

Lead Management
Lead ManagementLead Management
Lead Management
 
Demand Generation - Best Practices & Lessons Learned
Demand Generation - Best Practices & Lessons LearnedDemand Generation - Best Practices & Lessons Learned
Demand Generation - Best Practices & Lessons Learned
 
Assess - Select
Assess - SelectAssess - Select
Assess - Select
 
Customer Engagement Playbook
Customer Engagement PlaybookCustomer Engagement Playbook
Customer Engagement Playbook
 
Small Business Marketing 101 in 2014 - Foundational Elements
Small Business Marketing 101 in 2014 - Foundational ElementsSmall Business Marketing 101 in 2014 - Foundational Elements
Small Business Marketing 101 in 2014 - Foundational Elements
 
The Missing Link: Mapping Pardot to Your Business - Pardot Users Conference
The Missing Link: Mapping Pardot to Your Business - Pardot Users ConferenceThe Missing Link: Mapping Pardot to Your Business - Pardot Users Conference
The Missing Link: Mapping Pardot to Your Business - Pardot Users Conference
 
Crm unit 4 crm planning and implementation
Crm unit 4 crm planning and implementationCrm unit 4 crm planning and implementation
Crm unit 4 crm planning and implementation
 
Customer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structuresCustomer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structures
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
New Age Summit 2006 Presentation
New Age Summit 2006 PresentationNew Age Summit 2006 Presentation
New Age Summit 2006 Presentation
 
WFA Sourcing Forum: Tight Briefs, Focused Scopes and Value Creation
WFA Sourcing Forum: Tight Briefs, Focused Scopes and Value CreationWFA Sourcing Forum: Tight Briefs, Focused Scopes and Value Creation
WFA Sourcing Forum: Tight Briefs, Focused Scopes and Value Creation
 
Tophawks - Sales Outsourcing, Visual Merchandising, Mystery Audits
Tophawks - Sales Outsourcing, Visual Merchandising, Mystery Audits Tophawks - Sales Outsourcing, Visual Merchandising, Mystery Audits
Tophawks - Sales Outsourcing, Visual Merchandising, Mystery Audits
 
Customer Centric Marketing Seminar 4 04 06v3
Customer Centric Marketing Seminar 4 04 06v3Customer Centric Marketing Seminar 4 04 06v3
Customer Centric Marketing Seminar 4 04 06v3
 
Strategic Customer Managment L In
Strategic Customer Managment L InStrategic Customer Managment L In
Strategic Customer Managment L In
 
Shopper Journey Mapping PowerPoint Presentation Slides
Shopper Journey Mapping PowerPoint Presentation SlidesShopper Journey Mapping PowerPoint Presentation Slides
Shopper Journey Mapping PowerPoint Presentation Slides
 
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
 
Srs Pvt Ltd
Srs Pvt LtdSrs Pvt Ltd
Srs Pvt Ltd
 
The marketing and sales pipeline sept 14 2015 version
The marketing and sales pipeline sept 14 2015 versionThe marketing and sales pipeline sept 14 2015 version
The marketing and sales pipeline sept 14 2015 version
 
Sales Playbook Template
Sales Playbook TemplateSales Playbook Template
Sales Playbook Template
 

Mais de Celina Shands

Mais de Celina Shands (16)

Full Capacity Marketing: Our Company - Our Passion
Full Capacity Marketing: Our Company - Our PassionFull Capacity Marketing: Our Company - Our Passion
Full Capacity Marketing: Our Company - Our Passion
 
Workforce Investment Works Campaign
Workforce Investment Works CampaignWorkforce Investment Works Campaign
Workforce Investment Works Campaign
 
Employer Outreach presentation by Full Capacity Marketing
Employer Outreach presentation by Full Capacity MarketingEmployer Outreach presentation by Full Capacity Marketing
Employer Outreach presentation by Full Capacity Marketing
 
California Community Colleges Economic & Workforce Development: Annual Report...
California Community Colleges Economic & Workforce Development: Annual Report...California Community Colleges Economic & Workforce Development: Annual Report...
California Community Colleges Economic & Workforce Development: Annual Report...
 
2010 National Workforce Development Campaign N A W B Conference
2010 National Workforce Development Campaign N A W B Conference2010 National Workforce Development Campaign N A W B Conference
2010 National Workforce Development Campaign N A W B Conference
 
CWDC - Colorado Workforce Development Council
CWDC - Colorado Workforce Development CouncilCWDC - Colorado Workforce Development Council
CWDC - Colorado Workforce Development Council
 
Psych Care Tech Careers Info For Program Developers
Psych Care Tech Careers Info For Program DevelopersPsych Care Tech Careers Info For Program Developers
Psych Care Tech Careers Info For Program Developers
 
Surgical Tech Careers For Program Developers
Surgical Tech Careers For Program DevelopersSurgical Tech Careers For Program Developers
Surgical Tech Careers For Program Developers
 
Surgical Tech Careers
Surgical Tech CareersSurgical Tech Careers
Surgical Tech Careers
 
Psych Care Tech Careers Info For Program Developers
Psych Care Tech Careers Info For Program DevelopersPsych Care Tech Careers Info For Program Developers
Psych Care Tech Careers Info For Program Developers
 
Psych Care Careers
Psych Care CareersPsych Care Careers
Psych Care Careers
 
Energy Efficiency Careers
Energy Efficiency CareersEnergy Efficiency Careers
Energy Efficiency Careers
 
Student Presentation Medical Imaging
Student Presentation Medical ImagingStudent Presentation Medical Imaging
Student Presentation Medical Imaging
 
Program Development Medical Imaging
Program Development Medical ImagingProgram Development Medical Imaging
Program Development Medical Imaging
 
Our Response To The Economic Crisis Slide Share Presentation Final
Our Response To The Economic Crisis Slide Share Presentation FinalOur Response To The Economic Crisis Slide Share Presentation Final
Our Response To The Economic Crisis Slide Share Presentation Final
 
NHWorks Youth Connect
NHWorks Youth ConnectNHWorks Youth Connect
NHWorks Youth Connect
 

Último

The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
heathfieldcps1
 
Making communications land - Are they received and understood as intended? we...
Making communications land - Are they received and understood as intended? we...Making communications land - Are they received and understood as intended? we...
Making communications land - Are they received and understood as intended? we...
Association for Project Management
 

Último (20)

SOC 101 Demonstration of Learning Presentation
SOC 101 Demonstration of Learning PresentationSOC 101 Demonstration of Learning Presentation
SOC 101 Demonstration of Learning Presentation
 
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptxHMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
 
FSB Advising Checklist - Orientation 2024
FSB Advising Checklist - Orientation 2024FSB Advising Checklist - Orientation 2024
FSB Advising Checklist - Orientation 2024
 
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
 
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptxHMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
 
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
 
REMIFENTANIL: An Ultra short acting opioid.pptx
REMIFENTANIL: An Ultra short acting opioid.pptxREMIFENTANIL: An Ultra short acting opioid.pptx
REMIFENTANIL: An Ultra short acting opioid.pptx
 
Wellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxWellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptx
 
Spatium Project Simulation student brief
Spatium Project Simulation student briefSpatium Project Simulation student brief
Spatium Project Simulation student brief
 
How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17
 
Towards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptxTowards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptx
 
General Principles of Intellectual Property: Concepts of Intellectual Proper...
General Principles of Intellectual Property: Concepts of Intellectual Proper...General Principles of Intellectual Property: Concepts of Intellectual Proper...
General Principles of Intellectual Property: Concepts of Intellectual Proper...
 
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
 
Single or Multiple melodic lines structure
Single or Multiple melodic lines structureSingle or Multiple melodic lines structure
Single or Multiple melodic lines structure
 
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
 
Making communications land - Are they received and understood as intended? we...
Making communications land - Are they received and understood as intended? we...Making communications land - Are they received and understood as intended? we...
Making communications land - Are they received and understood as intended? we...
 
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
 
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 

Power of mystery shopping applications for workforce boards

  • 1. The Power of Mystery Shopping Applications for Workforce Boards Celina Shands Gradijan
  • 2.
  • 3. Why Mystery Shopping? Results ARE used to: Improve the culture and work environment of the Board & its One-Stop Career Centers Results ARE NOT used to… Report on any specific department, person or partner Reprimand or terminate staff
  • 4.
  • 5. Evaluation Categories Customer Service Brand Communication Sales
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Think your organization could benefit from mystery shopping? Contact us for a free consultation.
  • 14.