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Creating a Wiki-Based Online Help System (Abridged)

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Rand McKinney
Rand McKinney

Presentation given at the 2011 Writers UA conference in Long Beach, CA. http://www.writersua.com/

Tecnologia
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Creating a Wiki-Based Online Help System C. Rand McKinney March 2011
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Second Life Viewer 2
Viewer Help system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Viewer Help system
Viewer Help system - Viewer ,[object Object],[object Object],[object Object],[object Object],[object Object]
Viewer Help system - Viewer ,[object Object],[object Object],[object Object],[object Object],[object Object]
Viewer Help system - Viewer
Example wiki article
...Becomes help article
Viewer Help system - application ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Viewer Help application ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Viewer Help architecture
Viewer Help generator ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Viewer Help router ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Viewer Help router ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Active Releases table ,[object Object]
Map file ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Map file
Active Releases & Map Files
Versioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Viewer Help system - Wiki ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Second Life Wiki
Second Life Wiki ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wiki Access Controls ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wiki Extensions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wiki Templates ,[object Object],[object Object],[object Object],[object Object]
Content Pipeline Categories ,[object Object]
How Localization Works ,[object Object],[object Object],[object Object],[object Object],[object Object],English Title in language xx
Export & Import for Translation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Help Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
  Table of Contents ,[object Object],[object Object],[object Object],[object Object],[object Object]
  Table of Contents
Table of contents
  Summary: Pros and Cons  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions and answers period Thank You! ,[object Object],[object Object],C. Rand McKinney    rand@lindenlab.com   http://www.linkedin.com/in/crandmck

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Creating a Wiki-Based Online Help System (Abridged)