SWF AGM Workshop

COSMIC Improving ICT South West Forum AGM

Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Background ,[object Object],[object Object],[object Object],[object Object],[object Object]

Regional Champion ,[object Object],[object Object],[object Object],[object Object],[object Object]

Regional Champion ,[object Object],[object Object],[object Object],What does a Regional Champion do?

Regional Champion – Funding Activities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Accessibility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Accessibility ,[object Object],[object Object],70% of all Computer users would benefit from small adjustments to their computer setup

Accessibility – The Law ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Switched on Communities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Community Partners ,[object Object],[object Object],[object Object],[object Object],[object Object]

Evolve ,[object Object],[object Object],[object Object],[object Object],[object Object]

Evolve: How does it work? ,[object Object],[object Object],[object Object],3 Stages

Evolve: Phase 1 – Getting to know you ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Evolve: Phase 2 – Follow up ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Evolve: Phase 3 - Completion ,[object Object],[object Object],[object Object],[object Object]

Evolve: Support Areas ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Websites moving on … … Web 2.0 and all that! ,[object Object],[object Object],[object Object],[object Object],[object Object]

Web Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Technology Trap Technology Dictates Start Review ways of working Potential Realised Adapted from: David Wilcox and Terry Grunwald Technology New Old Processes New Old

Net:gain ,[object Object],[object Object],[object Object],[object Object],[object Object]

Net:gain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Mission To provide a drug rehabilitation counselling service to clients in East London Clients’ standpoint Funders’ & Stakeholders’ standpoint Internal processes standpoint Reflection & improvement standpoint Efficient use of resources Appointment booking Review information updating Improving case recording system No more missed appointments Maintaining info resources Up-to-date info Running 1-1 counselling sessions

The Mission To provide a drug rehabilitation counselling service to clients in East London Internal processes standpoint Reflection & improvement standpoint Appointment booking Review information updating Improving case recording system Maintaining info resources Running 1-1 counselling sessions Clients’ standpoint Funders’ & Stakeholders’ standpoint Efficient use of resources No more missed appointments Up-to-date info

Efficient use of resources No more missed appointments Improving case recording system Appointment Booking System Clients’ standpoint Funders’ & Stakeholders’ standpoint Internal processes Reflection/improvement System for keeping and accessing records Every client contact recorded accurately Better informed counsellors Improving case recording system System for booking appointments No double bookings Appointments fixed in real time, better use of staff Appointment Booking System System for Reporting Counsellor contact time up from 45% to 80% Lower unit cost Efficient use of resources Send brief appointment reminder to clients 35% increase in appointment take-up Better client progress No more missed Appointments Initiative Outputs Outcomes Goals

Net:gain : A route map… Mission> Goals> Initiatives> Re-process> Requirements> Cost-Benefit> Resource> Implement>Plan

Net:gain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Our Contact Details ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Switched on Communities and Accessibility Julia Taylor [email_address] 01404 813226 www.cosmic.org.uk

SWF AGM Workshop

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