1. Management - Advanced Leadership Program
Phase III: Project Finalization Form
Please complete this form and return by email to ccorrado@bgca.org and
aayala@bgca.org on or before March 8, 2010.
Participant’s Name:
Glenn Vickers II
Organization name:
Boys & Girls Club of Manassas
Region:
Boys & Girls Club Greater Washington
Date and location of the Management Advanced Leadership Program:
December 7 – 9, 2010
1. Project Title:
“Serving Those That Need Us Most – Recruiting Georgetown South Community”
2. Project Goal Statement:
To increase Club membership of Georgetown South residents by enrolling 12
children from that community by February 28th 2010
3. Was the project goal met?
Yes
Comments:
It’s our daily mission to tell the world about this wonderful place we call a “CLUB.”
I am still amazed in the number of people that didn’t even know we existed right
in their back yard. As long as we package our information properly for the
community and follow through with our promises, our work will continue on for
years to come. This is why this project is so important to me.

2. 4. Project Objectives: (List objectives only, Not the RASI form)
Objectives Met Not Met If not met, why?
1. Structure facility usage to reflect YES
communities needs.
2. Create age appropriate schedules to organize YES
the club by Day Care, Membership and
Athletics.
3. Create a bilingual identity by way of 1) flyer YES
2) phone extension 3) staffing
4. Build a partnership with 3 networks of YES
professionals or community enthusiast that
directly influence change in the Hispanic
community in and around Georgetown South.
5. What were the major accomplishments and successes of your project?
Training new staff and watching how quickly they bought into the “greater good” of what
the Club is all about. I prefer to explain the big picture to my staff, so they understand
that what I ask is of substance and purpose. Once they clearly understood this project,
their efforts tripled our efforts.
6. If applicable, what were some of your challenges meeting the project goal
and objectives? How did you overcome some of those challenges?
Day to day operations will continue to be the challenge. However, those same
challenges are the reason why our profession is so rewarding. Between extreme
weather, parent issues or facility damages, there will always be hurdles. Keeping my
objective “visible” daily helped keep me on target to complete my task. Visual aids in a
prominent locations helped.
7. What impact did your project have on Club members?
The additional structure of programs and consistency in programs/staff in my
observation has forced our members to reach for more within themselves. Looking
forward to planned events brings excitement to a facility that should always be there.
Also, the new members that are registering to our club daily have brought new faces,
energy and personalities to the already diverse Club population.

3. 8. What impact did your project have on the organization?
My project impacted our organization by clearly educating our community of what we
do and our mission. Our mission should be at the forefront of our operations,
especially when grooming new partnerships. New Club supporters need to believe
our conviction and feel the emotional story we paint when explaining our purpose.
9. Leading Self: What personal changes have you made based on the 360
feedback you received at this program that resulted in making you a better
leader?
a. What are you doing more of:
Slowing myself down and allowing my staff enough time to execute the plans that
were given to them. Coming into this position is October; I see all of the potential of my
Club and what we should be to our children. I’ve managed large facilities and off-sites
for years. However, I remind myself that it took time to get everything on track for those
sites.
b. What are you doing less of:
By evaluating all of the staffs goals and daily output, I am doing less programmatic
development. I’m focusing more of my time strategically planning for the business of the
Club. However I’m still a true believer that without a strong program base, I am only
doing us a disservice asking for community help if you don’t follow through. If my branch
can not deliver the services we promise, how I can develop our financial outlook.
c. What are you continuing:
I continue to work everyday with a sense of urgency and purpose. In addition, I stay
grounded by always being able to “PLAY.” We are in youth development careers for a
reason. I will not forget why and that’s the reason why I choose to smile every day. By
working with Georgetown South and spending time within that community we serve, I
will not stray far away from there needs.
d. What do you still need to work on?
I want to become an “real” expert in the Boys & Girls Club movement. We have a
tendency to get caught up in the business of running a Club. I’d like to stay on task and
complete more of the online Boys & Girls Club professional training and attend
conferences to better equip myself with a large degree of Boys & Girls Club knowledge.
In addition to my basic knowledge, I still need to SLOW DOWN just a bit.

4. 10. Leading Self: Share a specific example of how the changes you made in
yourself had a positive effect on you and others:
Since my training back in December I’ve been very conscious in taking the time to
“write out” my goals and have them clearly labeled to others. I made the investment
in purchasing small white boards throughout my Club. When I start a campaign, I
now provide a visual for the rest of the team to see. A daily assessment of my daily
output towards my goal determines to me if I had a productive day.
11. Leading Others: How have you become more of a “transformational leader”?
I’ve always used the perspectives of a cautious parent or the nervousness of a
child’s 1st tour of our Club. When I ask certain things from my staff, especially
dealing with the “Member Experience”, transforming their mindset into the groups I
mentioned before is key. After going through this training, I’m much more deliberate
in conveying the emotional buy in that I need from everyone. So when recruiting in a
area where we don’t have our trust yet, placing themselves in this communities
shoes tells a important story of how we service them.
12. How have you implemented GRPI? How did you make sure your team
understood the GOALS, ROLES, PROCESS and Interpersonal Relationships?
Without being too technical, I have used most if not all of the grids that were given to
us for this training. By using those very simple handouts, there is no mis-interruption.
Having everything in writing keeps a very clean checks and balance for employee
reviews.
13. Team Engagement: How did you involve others in achieving the project goals
and objectives?
I kept everyone’s responsibilities very simple. All of my staff has a vested interest to
the success of their programs. The point that has been reinforced is that the success of
one program is the success of all. My project revolved around the active recruitment of
Georgetown South, without quality programs there can’t be recruitment without
retention. They understand that now and they are working daily to ensure we
are…...creating a positive place for kids.

5. 14. Other comments about your learning experience:
Taking the time to sit down without distraction is important to setting goals. My strategic
planning can not take place without making “self time” a priority. I’ve accomplished a lot
and I’m looking forward to doing more using the tools that were given to me.
Additional Accomplishments: 1 By Youth:
April 24th 2010
- Direct partnership serving the
community of Georgetown
South.
- They translated our material
(see below).
- Our Teens are now involved
in community service to clean
up their community (see left).

6. 1 By Youth:
April 24th 2010
- Spanish flyers and newsletters
have reached every resident in
Georgetown South (see left).
- New bilingual staff is fielding
every call to effectively
communicate with this
population.

7. Hispanic Housing Counsel of Virginia:
March 15th 2010
- Teaching financial intelligence to this
community.
- Providing one on one counseling to our Hispanic
community.
- Serving those that need us most.
http://www.hcva.org/

8. Leadership Endorsement:
The signatures below indicate the Project has met expectations and is considered
complete:
Participant
Participant Name: Glenn Vickers II
Organization Name: Boys & Girls Club of Greater Washington
Club Name, if applicable: Boys & Girls Club of Manassas
Participant Phone: (703) 365 – 2582 ext. 224
Participant Email: gvickers&bgcgw.org
Participant Signature: ____________________________________________________
Supervisor
Supervisor Name: April Chervenka
Supervisor Phone: (703) 365 – 2582 ext.
Supervisor Email: achervenka@bgcgw.org
Supervisor Signature: ____________________________________________________
Chief Professional Officers (CPO)
* If not the Supervisor
CPO Name: ___________________________________________________________
CPO Phone: ___________________________________________________________
CPO Email: ____________________________________________________________
CPO Signature: _________________________________________________________
Date: _________________________________________________________________

9. Glenn Vickers, Branch Director
Carteret Mortgage Boys and Girls Club, Manassas VA
RASI – Action Plan For Project Objectives
Project Goals:
To increase Club membership of Georgetown South residents by enrolling 12
children from that community by February 28th 2010
Objective: Structure facility usage to reflect communities needs.
Task: Responsible Approval Support Inform Deadlines
Move fee based programs Mike Glenn Tyronne and All 12/22
(i.e. times/dates) off of peak Nadia Members
member time slots. All Staff
Community
Research and discuss these Glenn Glenn Community All 12/18
communities programming needs Leaders Directors
with specific communities. All Staff
Objective:
Create age appropriate schedules to organize the club by Day Care, Membership and Athletics.
Task: Responsible Approval Support Inform Deadlines
Create schedules for each Mike Glenn Tyronne All Directors 2/18
department that maximize the Nadia
entire building. Lyllie
Confirm building usage with prior Mike Glenn Moe All Directors 1/9
commitments already on the Glenn
calendar.
Objective:
Create a bilingual identity by way of 1) flyer 2) phone extension 3) staffing
Task: Responsible Approval Support Inform Deadlines
Hire bilingual staff Glenn April Mike All Staff 12/10
(Membership and Teen Director)
Change phone system and create a Mike Glenn Phone All Staff 12/18
“Spanish” voicemail line. Juan Compan All Community
y
Translate basic membership flyer to Mike Glenn Juan All Staff 1/9
Spanish Teen All Members
Director

10. RASI – Action Plan For Project Objectives
Lead: Glenn
Objective:
Build a partnership with 3 networks of professionals or community enthusiast that directly
influence change in the Hispanic community in and around Georgetown South.
Task: Responsible Approval Support Inform Deadlines
Contact community residents in Glenn April All Communities of Week of Jan
street teams to educate and recruit. Directors focus 25th
Contact Spanish based companies Glenn Glenn n/a All Staff 2/2
and organizations.