2. “Social media marketing has gone from experimental to must-have, and that increases the importance of adopting an integrated social strategy.” — eMarketer, March 2010
3. Things to Think About on Facebook Determine Your Goals Focus on the Stream, Not Tabs Be Conversational, and Moderate the Conversation Reward Your Fans Don’t Market in a Silo How to Engage and Build Brand Loyalty
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6. The Facebook news stream is one of the first things a user sees when logging in
7. How do you get into that stream and help new fans discover?Why Tabs are Less Impactful
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9. Take note of the tools available for moderating the conversation.
10. Figure out what your conversation is: simple engagement, social CRM?Why You Can’t Afford Not to