Microsoft Unified Communications Summit Presentation - a multi-vendor technology communications event.

1. Microsoft UC Summit
Reimagining communications

2. Microsoft UC Summit
Real Microsoft expertise. Real business value.
• Business & Technology Roadmap
• DevOps & IT Service Management
• Cloud Migration & Datacenter
• Communications & Collaboration
• Business Process Transformation
• Business Intelligence
• Portals & Enterprise Content Management
• Modern Applications
• Customer Relationship Management
• Identity & Access
• Device Management
• Premier+ Operational Services

3. Microsoft UC Summit
Sponsors

4. Microsoft UC Summit
Agenda
9:00 AM ieMentor & Concurrency: Cisco / Microsoft Unified Communications Integration &
Interoperability Options
Concurrency: Lync Room System: Advanced Deployment Scenarios
AudioCodes: Migrating from a Legacy PBX to Lync Server 2013
10:15 AM BREAK
10:30 AM Enghouse Systems: Addressing Contact Center Requirements in a Lync Environment
Aruba Networks: SDN and WiFi Connectivity with Lync in a Mobile First World
11:30 AM PANEL DISCUSSION
Pros / Cons of Softphone vs. Hardware IP Phone
End-User Training & Adoption Challenges, Strategies
12:00 PM Wrap-up

5. Cisco / Microsoft Unified
Communications Integration
& Interoperability Options
Roman Rodichev
7xCCIE#7927 (R&S, Security, Voice, Wireless, SP, Storage, DC)
ieMentor
Andrew Bronstad – Managing Architect
Concurrency

6. Microsoft UC Summit
Introduction
• Cisco value added reseller
• Specializing in advanced engineering solutions
• Premier partner with Advanced UC and DC specializations
• Two CCIEs on staff in addition to CCNPs and CCNAs
• Customer base from mid market to fortune 500

7. Microsoft UC Summit
What customers are faced with today...

8. Microsoft UC Summit
Microsoft UC – Architecture

9. Microsoft UC Summit
Cisco UC – Architecture

10. Microsoft UC Summit
Integration – Directory and Voicemail
• Cisco CUCM Directory integrate Microsoft Active Directory (LDAP)
• Cisco CUC Voicemail delivery to Microsoft Exchange and Office 365 (EWS)
• Cisco CUCM with Microsoft Unified Messaging (SIP)

11. Microsoft UC Summit
Integration – Voice and Jabber
• Cisco CUCM endpoints call Lync endpoints (SIP)
• Cisco Jabber with Microsoft directory and contact photos
• Cisco Jabber with Microsoft Office applications

12. Microsoft UC Summit
Integration – Instance Messaging and Presence
• Intra-domain Instance Messaging and Presence federation
Cisco IM&PCisco Jabber

13. Microsoft UC Summit
Intra-domain Instance Messaging and Presence
• Seamless migration including transfer of buddy lists, IM/P between
systems
• Full Contact Search available to each end-user regardless of whether they
exist on Cisco or Microsoft
• The end-user is not aware what back end the buddy resides on
• Temporary Presence subscription not working today in both directions
(during search the user’s presence is “not available”...) unless user is in the
buddy list
• Once added to the buddy list, users can exchange presence and instant
messaging

14. Microsoft UC Summit
Integration – Instance Messaging and Presence
• B2B External Instance Messaging and Presence federation

15. Microsoft UC Summit
RCC – Remote Call Control
• Allow Lync users control their Cisco Phone
• Make an outgoing call
• Answer an incoming call
• Answer an incoming call with an instant message
• Transfer a call
• Forward an incoming call
• Place calls on hold
• Alternate between multiple concurrent calls
• Answer a second call while already in a call
• Lync loses enterprise voice features

16. Microsoft UC Summit
One more option… CUCI for Lync

17. Lync Room System:
Advanced Deployment
Scenarios
Bill Hughes
Concurrency, Inc.

18. Microsoft UC Summit
What is a Lync Room System?
• It’s Lync
• Turn-Key Hardware and Software
solution
• Brings Lync front and center in
your Meeting Room’s

19. Quickly Start
Meetings
• 1 Touch Meeting Start
• No PC or Laptop Required
• Schedule the Room or meet
Ad-Hoc

20. Easily Control
Meetings
Tableside Console provides ease of
control
• Switch Presenters and content
• Invite additional Participants
• Control what is displayed

21. Increase
Interaction for
attendees
• Traditional & Lync White
boarding provided to all
• Increased interaction during
Meetings
• Easy on by default Video
Conferencing

22. Microsoft UC Summit
What to Expect during Deployment
• Rooms with LRS will be booked
• Anticipate increase in Lync Whiteboard and Video Conferences
• Bandwidth? QoS?

23. Microsoft UC Summit
Deployment Considerations
• Always on & Signed-In “service” account in common area
• Exchange EWS is required
• LRS is a workgroup based appliance by default
• Domain Join is an option
• Deploy in dedicated OU
• Avoid GPO conflicts
• Block Inheritance on OU
• Block SCCM
• Configure OS updates only
• Password policies

24. Microsoft UC Summit
Considerations Cont.
• PSTN connectivity is a “Must”
• Assign DID if conference rooms today have a DID
• Assign dedicated conferencing policy to LRS accounts
• MultiView Join
• Conference Type settings affect LRS
• Internet connectivity is required
• Exchange Calendar Configuration Required
• Private Meetings
• Meeting Subjects

25. Microsoft UC Summit
Using Lync and LRS with Partners
• LRS Join Lync Meeting requires Exchange MAPI properties
• How do we get these between organizations?
• Transport Neutral Encapsulation Format – Set on both Exchange Orgs
• New-RemoteDomain -DomainName Contoso.com -Name Contoso
• Set-RemoteDomain -Identity Contoso -TNEFEnabled $true

26. Microsoft UC Summit
Managing Lync Room Systems
• SCOM Management Pack
• All LRS units represent a single service
• Requires SCOM 2012 SP1
• Requires LRS to be domain joined
• Example Alerts
• LRS is not able to retrieve the meeting room's calendar information from
Exchange. -- Alert
• The LRS audio device is not working. -- Alert
• LRS joined a meeting or a P2P call. -- Informational

27. Microsoft UC Summit
Managing Lync Room Systems Cont.
• LRS Admin Portal
• Installed on FE pool
• On-Premise Only
• LRS Changes require Reboot

28. Questions?

29. Migrating from a Legacy
PBX to Lync Server 2013
Patrick Graves, Sales Director
Avi Perpinyal, Sales Engineer
AudioCodes

30. Microsoft UC Summit
Introduction to AudioCodes
- Founded in 1993
- Public, profitable
- Deployed in thousands of enterprises around the globe
- Razor sharp focus on Lync and SIP Trunking

31. Microsoft UC Summit
The Unified Communications Challenge
Plenty of building
blocks…..
….but how do we
get these disparate
systems to work
together?

32. Microsoft UC Summit
Comprehensive Portfolio for Lync Enterprise Voice
The only vendor with complete voice solutions offering for Lync

33. Microsoft UC Summit
• Unified Messaging (voice messages in Exchange/Inbox)
Migrating to Lync and SIP Trunking
UM
Presence
Chat
Collaboration
Voice
Video
Conferencing
• Presence/Instant Messaging/Chat
• Desktop Sharing and Collaboration
• Voice (Telephony)
• Video Calling
• Conferencing

34. Microsoft UC Summit
T1/E1 or Analog Trunks
IP
TDM
Fax
Firewall Router
Analog Phones
PSTN
Starting Point: Voice separated from Network
Internet
LAN
Legacy
SIP or
Digital
Phones
Voice Mail
UM
Presence
Chat
Collaboration
Voice
Video
Conferencing
Outlook Clients
IP-PBX or
PBX

35. Microsoft UC Summit
T1/E1 or Analog Trunks
IP-PBX or
PBX
IP
TDM
Fax
Firewall Router
Analog Phones
PSTN
Step 1: Implement Exchange UM
Internet
LAN
AudioCodes
Media Gateway
Can reside in “the Cloud”
UM
Presence
Chat
Collaboration
Voice
Video
Conferencing
Legacy
SIP or
Digital
Phones

36. Microsoft UC Summit
T1/E1 or Analog Trunks
IP
TDM
Fax
Firewall Router
Analog Phones
PSTN
Step 2: Add Lync with Presence, IM and Collaboration
Internet
LAN
AudioCodes
Media Gateway
UM
Presence
Chat
Collaboration
Voice
Video
Conferencing
IP-PBX or
PBX
Legacy
SIP or
Digital
Phones

37. Microsoft UC Summit
Trunks
IP
TDM
Fax
Firewall Router
Analog Phones
PSTN
Step 3: Implement Voice and Video
Internet
LAN
AudioCodes
Media Gateway
UM
Presence
Chat
Collaboration
Voice
Video
Conferencing
LAN
IP-PBX or
PBX
Legacy
SIP or
Digital
Phones
Lync Phones

38. Microsoft UC Summit
IP
TDM
Firewall Router
Step 4: Moving off the PBX
Internet
AudioCodes
Media Gateway
UM
Presence
Chat
Collaboration
Voice
Video
Conferencing
Fax
Phones
Trunks
PSTN
IP-PBX or
PBX
Lync Phones
LAN

39. Microsoft UC Summit
IP
TDM
Firewall Router
Step 5: Moving to SIP Trunking
Internet
AudioCodes
Enterprise
Session Border
Controller
UM
Presence
Chat
Collaboration
Voice
Video
Conferencing
SIP
Trunking
AudioCodes
Media Gateway
Fax
Phones
Trunks
PSTNPSTN
Lync Phones
LAN

40. Microsoft UC Summit
IP
TDM
Firewall Router
Step 6: The Survivable Branch Appliance (SBA)
Internet
AudioCodes
SBA
SIP
Trunking
LAN
Fax
Analog Phones
Trunks
PSTNPSTN
WAN
Lync Phones

41. Microsoft UC Summit
Trunking to Legacy PBXs
 TDM Trunks
 T1 / E1 / J1
 DS3
 BRI
 Analog Trunks
 FXO
 SIP Trunks
 Multitude of SIP Standards
 Interworking done by an SBC

42. Microsoft UC Summit
Analog Device Support
• Unlikely to disappear anytime soon
• Typically the last things to move off legacy PBX
• Can route through Lync or Bypass Lync
• Fax not natively supported in Lync
Route Through Lync Bypass Lync
Analog phones Fax Machines/Fax Servers (Ugh!)
Paging Systems Safety Boxes
Industrial/Ruggedized Phones Elevator Phones
ATM Machines
Modems
Alarms

43. Microsoft UC Summit
Lync Bypassed vs. Lync Routed
Gateway or SBC
Lync FE
SIP or TDM Trunk
SIP/TLS
M1000 Gateway
PSTN
SIP (T.38)
MP124 Analog Gateways
T1
Fax Server
SIP (T.38)
Lync Analog Devices
Non-Lync Analog Devices
Fax Machines
1
2 3
45
6
BypassedRouted
1
4
2 3
5
Internal /Hot-lining
1
2

44. Microsoft UC Summit
Implemented full UC environment
Reduced operating costs with SIP Trunking
Improved organizational efficiency
Minimized risk and disruptions
Migrated users as they were ready
Maintained investment in existing equipment
Simplified branch office deployments
Comprehensive Solution

45. Microsoft UC Summit
15 Minute Break

46. Addressing Contact Center
Requirements in a Lync
Environment
Dan Haug, Regional Sales Manager
Brian Hunt, Director of Sales Engineering
Enghouse Systems

47. Microsoft UC Summit
Concurrency UC Summit 2015
Topics:
• Introductions
• Call/Contact Centers Defined
• Industry Migration to Lync Voice

48. Microsoft UC Summit
Enghouse Interactive – Our Company
Stability
20 Years, 11k Customers, 1m Active Agents (All Global Markets)
– Best of Breed and Proven success!
Comprehensive Portfolio
Multi-channel contact center, self-service, quality management, dialers and more…
– Modular by design!
Global Footprint
Americas, EMEA and APAC
– We understand the global market!
Contact Center Experts
Thought Leaders, ICMI Trained and Industry Tested
– A consultative approach to implementing solutions

49. Microsoft UC Summit
Zeacom – The “All in one” Call Center
Routing, Reporting, Admin
Voice Agents with Desktop
Multimedia Interaction
Outbound Dialing
Dashboards and BI
Callback / VM Queuing
CEPB and Process Automation
IVR and Post Call Survey
Call Recording and Evaluation
Skills-Based Routing, Customizable reports, AA, GUI-based
administration - Zeacom License – Contact Center Connector
IB/OB call control; monitor real-time agent / contact
center statistics with a Desktop interface - Zeacom License
– Voice Agent
Queuing of any customer communications channel: Email,
Chat, FAX, SMS, Social Media - Zeacom Licenses – Media
Agent
Queing of outbound calls, Preview , Power or Auto dialing,
Zeacom Licenses – Outdial Agent, Autodial
Web based dashboard and Real time stats via Web or
Mobile apps with no need for VPN – Zeacom License – Real
Time Statistics
Ability for callers to hang-up and retain position in queue,
with automated queuing – Zeacom License - Callback
Fully customizable Speech Rec IVR - Zeacom Licenses – IVR
Port, Text to Speech Port, Speech Recognition Port
Call recording, quality monitoring, record-on-demand,
agent evaluation, - Zeacom Licenses – Record & Evaluate,
Integration to other applications, screen-pops, CRM
integration Zeacom Licenses – CRM Integration, Integration
SDKs

50. Microsoft UC Summit
Existing
PBX
PSTN
Or ISP
E1/T1
SIP
SKYPE
LAN/WAN
Hardware VPN
Lync
Pool
SIP
SIP Enabled
LAN/WAN
Proxy / Web Service
EICC Contact Center
Gateway
or SIP
Conferencing
IM/Presence
UCMA
TAPI
TSAPI
OAI

51. Microsoft UC Summit
The Enghouse Interactive Portfolio
Demonstration

52. SDN and WiFi Connectivity
with Lync in a Mobile First
World
Dan Hefle
Territory Manager - Wisconsin
Tom Lukes
Systems Engineer - Wisconsin
Aruba Networks

53. Microsoft UC Summit
A Client Revolution…
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
1990 1995 2000 2005 2010 2015
Tablet
Smartphone
Laptop
Desktop

54. Microsoft UC Summit
…Leads to an Access Network Revolution
WIRED
WIRELESS
Gartner, Aruba
WIRELESS
WIRED
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2010 2011 2012 2013 2014 2015…

55. Microsoft UC Summit
Stepping Up
Leader: 2013 Network Access
Control Magic Quadrant
Leader: 2013 Wireless LAN
MarketScape
Leader: 2014 Wired & Wireless
Magic Quadrant
Leader: 2014 WLAN Forrester WAVE

56. Microsoft UC Summit
The Tide Has Shifted: Gartner Critical
Capabilities
UNIFIED WIRED +
WIRELESS
ENTERPRISE WLAN
SMALL OR REMOTE
OFFICE
GUEST ACCESS
HIGH DENSITY
VENUE
1. CISCO 3.86
2. ARUBA 3.82
3. HP 3.65
4. EXTR 3.56
5. HIVE 3.53
6. JNPR 3.52
1. ARUBA 4.031. ARUBA 4.261. ARUBA 4.27 1. ARUBA 3.93
4. CISCO 3.81
3. CISCO 3.66
2. CISCO 3.85
3. CISCO 3.59
2. HIVE 3.84
5. HP 3.26
4. EXTR 3.29
5. AVAYA
3.26
5. HIVE 3.56
3. HP 3.66
4. EXTR 3.59
6. AVAYA
3.49
2. HIVE 3.81
4. EXTR 3.35
5. AVAYA
3.31
5. HP 3.31
2. XIRRUS 3.91
3. HIVE 3.89
5. EXTR 3.56
6. AVAYA 3.52

57. Microsoft UC Summit
Trusted by Enterprises Worldwide
Telecom
Services
Retail
Media & Ent,
Primary Education Public Venues
Healthcare
Finance
Manufacturing
Public Transit
Government
Social & New Media
Oil & Gas Hospitality
Higher Education
Technology

58. Microsoft UC Summit
Rightsize Voice Networks with UCC
• 80,000 employees on Lync
• 16K Lync calls per building / month
• 96% calls with toll quality
• 50% improvement with Aruba WLAN
• ~1,500 users on Lync 2013
• No new desksets outside TAC & Sales
• $1M con-call & long distance savings
• Not upgrading legacy Avaya system
(PBX, Voicemail, Call Manager)

59. Microsoft UC Summit
The Aruba Advantage
Partnership with MSFT: Aruba is a dev. partner with MSFT, other Wi-Fi
vendors are ancillary partners
• This means we get to define the SDN API as it evolves hand in hand
with MSFT.
• We are actively working with MSFT to define how next SDN API
version should work. Other vendors only get to use what is posted
on MSFT support site.
• Having this exclusive partnership with MSFT gives us a lead start for
enhancing our dashboards as MSFT comes up with new APIs .

60. Microsoft UC Summit
Lync SDN API Opens Visibility into calls

61. Microsoft UC Summit
Aruba Opens Visibility into the Network

62. Microsoft UC Summit
Together we provide an end-to-end view

63. Microsoft UC Summit
Capabilities: Heuristics vs. SDN API

64. Microsoft UC Summit
The Aruba Dashboard
Call Quality Metrics and Visibility (on controller and AirWave): Getting
qualified for SDN API is great, but differentiation lies in how vendors use this
data
• Aruba has a dedicated UCC dashboard on the controller. AirWave
reports overall UC call volume, call quality metrics and can track the
location of a call on a floor plan and display mobility trail.
• This enhanced visibility helps in identifying call quality issues and help
the network admin identify between Wi-Fi network issues vs. backhaul
issues vs. client specific issues.

65. Microsoft UC Summit
Aruba’s Voice/UCC Dashboard

66. Microsoft UC Summit
Aruba’s Voice/UCC Dashboard

67. Microsoft UC Summit
Integrate the best UCC with the best Wifi
Only Intelligent network which ties in in Lync media awareness (layer 7) to RF
system optimization (layer 1)
• Aruba is the only vendor that ties in Lync media awareness when
making system optimization decisions using patented technologies like
ClientMatch.
• Not only do other vendors not have ClientMatch equivalent feature,
nor do they tie in application intelligence to make RF optimization
decisions.

68. Microsoft UC Summit
Visibility to make your job easier!

69. Microsoft UC Summit
Covering all the bases
Non Lync SDN Media awareness: What about cloud based Lync Online
deployments that don’t support SDN API?
• Aruba has media classification (ALGs) to address non Lync SDN API
deployments wherein we can still classify and prioritize traffic.
• In addition to Lync, we have always had support for common voice
protocols like SIP, SCCP also.

70. Microsoft UC Summit
Identify and Prioritize

71. Microsoft UC Summit
Aruba’s Lync Validated Reference Design Guide
Located on http://support.arubanetworks.com or see one of us

72. Microsoft UC Summit
Thank You!

73. Microsoft UC Summit
Panel Discussion

74. Thank you!