Don’t Be a Black Box. Do your end users go around you to get IT services? Learn how you can become a service provider instead of “black box IT”, and display how your technology investments map to the business’s priorities.
New Datacenter and Cloud Services. What portion of your datacenter investment are you leveraging? Learn about new Microsoft cloud services that align and extend existing datacenter products you likely already have installed.
Mobile Device Management, Identity, and Data Control.
Are you prepared for the move of users to mobile devices, SaaS services, and data that can live anywhere? Learn how these challenges can be addressed through comprehensive mobile experience management technologies.
Better Platforms for Business Productivity. Are your business processes engaging and efficient, or clumsy and disconnected? Learn how to provide a new way to interact as a business and manage your customer’s needs.
3. Business ProductivityInfrastructure
Azure &
O365
Exchange &
Lync + Voice
Private &
Public Cloud
Windows
Server &
Virtual
Identity, AD,
DirectAccess
System
Center 2012
ITSM / ITIL
Migrations &
Integrations
Desktop
Imaging &
Win upgrade
Portals, Intranets, Business
Critical, Doc Imaging, Workflow…
(SharePoint)
Sales, Marketing, Dashboards,
Account Management, Etc.
(Dynamics CRM)
Business Apps
Application
Development
Messaging,
Conference,
Presence, Video,
Voice (Lync)
Office
Real Microsoft expertise. Real business value.
Partner of the Year Winner:
- 2014 Management & Virtualization
- 2012 & 2011 Midwest
- 2012 Central
- 2012 Global SharePoint Content Management
- 2012 Central Partnering to Succeed
Wisconsin Illinois Minnesota Indiana
11. What do we do?
What does it cost?
Can we deliver it?
Essential frameworks for decisions
Strategy
Design
TransitionOperations
Continuous
Improvement
14. End User
Configuration and
Asset Data
Incident Change Service Request
Knowledge
Service
Onboarding Decision Making
Directors and Executives IT Directors and Executives Analysts and IT Application Owners
Company Store
Problem, Risk
Release
Intune
Orchestrator / SMA
Workstation
Servers
Configuration
Manager
Servers
OM / VMM Public Cloud
External, E-Bonding
23. Feature Group Policy DSC
Configuration stored in GPO file Configuration script / MOF file
Target nodes by means of AD links to OUs, sites, etc. Configuration specifies node names
Configuration implemented by Client-side OS components Client-side shell scripts (resources)
Extensible by means of Complex native programming Windows PowerShell scripts
Primary configuration target Windows registry
Anything Windows PowerShell can
“touch”
Persistence Settings reapply each time Settings are persistent
Number of configurations per node As many GPOs as you want to link One
61. iPad
• iPhone
• Android
• Windows
Microsoft Touch Devices
Wabash Locations
Branch
My Dept.
Quotes
Home
Environmental
Health &
Safety
Branch
Jobs by Branch
Company
Company
Company
62. My Tasks
Update Patient data
Employee Reviews
Create work schedule
Tasks & Schedules
My Schedule
9:00 – 9:30
Team Meeting
10:00 – 11:00
Homecare visit
3:00 – 4:00
File Report
Top 5 Policies
The 5 most recent
policies
The 5 most recent
policies
The 5 most recent
policies
The 5 most recent
policies
The 5 most recent
policies
Compliance and Training
Top 5
Documents
Recent training
docume…
Recent training
docume…
Recent training
docume…
Recent training
docume…
Recent training
docume…
Bruce Albany
Bruce Albany
Asked a question: Has anyone seen
the new devices?
About 6 hours ago > like > answer > follow-
up
Kim Davis: I had heard of
these
About 6 hours ago like
Jen Chan
Uploaded photos of the new
location in Gurnee in Pictures
About 6 hours ago > like > answer > follow-
up
Social & Communication
Find Locations
Sun
Daily Map of Travel
Mon
Tues
Thurs
Wed
Fri
Sat
Dashboard
Company
Are you Ready for Touch Mobile Devices
Focus on the people, process & experience – then design.
Outlook BI / App SharePoint CRM Line Of Business
NOT Windows 8 App - This is SharePoint On-Premise or O365
63.
64.
65.
66.
67.
68. Knowing where you are, where you want to be and understanding how to get there
Maturity Rating:
1: Basic - “We fight fires…”
2: Standardized - “We’re gaining control…”
3: Rationalized - “We enable business…”
4: Dynamic - “We’re a strategic asset…”
Action Rating:
1: Maintain.
2: Maintain. Long Term Action Recommended.
3: Medium Priority. Action Recommended.
4: High Priority. Action Necessary.
5: Highest Priority. Action Necessary.
69. Business ProductivityIT Productivity
Operations
Management
Configuration
and Systems
Management
Automation
Datacenter
Infrastructure
Management
Identity and
Access
Management
IT Service
Management
Public and
Private Cloud
Enterprise
Mobility
Management
Portals, Intranets, Business
Critical, Doc Imaging, Workflow…
(SharePoint)
Sales, Marketing, Dashboards,
Account Management, Etc.
(Dynamics CRM)
Business
Applications
Application
Development
Unified
Communications
Business
Intelligence
70. 1. Focus on Processes and Technology, to architect a
solution for today and the future.
2. Conduct a comprehensive analysis of the current
environment using an ITIL framework.
3. Provide remediation or complementary suggestions and
insight into areas where IT operations are functioning
efficiently, as well as, where opportunities exist for
improvement. Show the financial benefits
4. Build a Roadmap outlining objectives, priorities, phases
and milestones.
73. The IT Infrastructure Roadmap for this customer lays out an approach to the
challenge of Centralized IT Services Management by immediately delivering of
benefits where current processes do not exist and following with more complex
process transformations. The roadmap solutions are built cohesively around a
strategic direction.
Phase 1: Platform Deployment: The implementation of a Centralized Technology
Management Platform components to provide centralized operations
management, configuration management, datacenter automation and the delivery
of nonexistent IT Service Management functions. This includes the discovery of
global software, device and datacenter asset management.
Phase 2: Process Review and Framework Implementation. The system
integration and process alignment of existing management functions into a CMS
Platform. This enables all of the IT Service Management functions (Incident,
Problem, Change, Release, Service Automation) through a centralized platform.
Phase 3: Automation and Visibility: The build out of automations for common
repetitive IT tasks consumable through a self service portal (within CMDB) and
service catalog. The enablement of global visibility into business service mappings,
global IT services with financial dashboards
Phase Timing:
• Phase 1: 2/2014 – 7/2014
• Phase 2: 8/2014 – 1/2015
• Phase 3: 1/2015 – 6/2015
Roadmap Participants:
• Leadership team
• Process management
• Server engineering
• Identity management
• Asset management
• Platform engineering
• Service Management
External Participants:
• Concurrency
74.
75.
76.
77. Next steps - survey
FREE Business Productivity Assessment: Get expert guidance on Microsoft
technologies–examining how they can benefit your organization.
Business and Technology Roadmap: Take a strategic, technology agnostic
approach to your infrastructure operations. Provide executives with a vision, a
budget, and a plan to optimize your IT infrastructure through a structured and
systematic process.