ConcordantOne Tech Pvt Ltd provides NOC help desk services .We offering both fully integrated NOC as well as semi-integrated outsourced services.

1. www.concordantonetech.com

2. About Us
ConcordantOne Tech Pvt Ltd is a global technical
consulting and support company.
Our competencies in domains like IT Infrastructure
Management, Outsourcing Services, IT Infrastructure
Implementation, Value-added Support has helped us to scale
up as IT support partner of choice for international and multi-
national companies in India and around the world.
www.concordantonetech.com

3. NOC much more than a help
desk–NOC is not a Helpdesk
A lot of times there is a confusion in the companies in the market who
have a general understanding about a NOC being a help desk and
reducing its role and importance to a help desk.
Not to say that the role of a help desk is any day less than any other
service, but there are certain differences that a company should
understand while dividing roles and responsibilities for both the
services.
www.concordantonetech.com

4. Help desk: A point of
contact
In any situation of crisis your MSP customers can reach out to a help desk
support with regards to their computers and office network problems.
The help desk will validate the issue, create a ticket and perform the primary
troubleshooting steps for the customers if not resolved further escalate the
ticket to the concerned person or department for further remediation.
NOC Help desk is more of a customer facing role.
www.concordantonetech.com

5. NOC: Proactive monitoring
and management
NOC is a service where proactive monitoring and alert
remediation takes place.
 It is completely hidden and the daily maintenance
task is performed in the background.
This is the RMM part of your MSP, where the NOC
ensures that the backups are running the server
performance is up to the mark, the proactive
maintenance is performed and event log alerts are
remediated within the specified SLAs.
www.concordantonetech.com

6. Our Help Desk support
includes:
Microsoft and Apple desktop operating
systems
Thin clients and virtual desktop infrastructure
(VDI)
E-mail applications and browsers
Microsoft Office and leading third-party
applications
Limited hardware and network troubleshooting
www.concordantonetech.com

7. Printer installation and support
Mobile phones and tablets
User administration
Desktop performance problems
Virus and malware infections
www.concordantonetech.com

8. Our Solution
With our NOC services use our Chat help-desk Add-
On and provide superior service that gives you higher
profit margins.
Our help-desk interacts with end user on chat, which
is available at the click of a button, then creates a
ticket in your PSA, performs preliminary
troubleshooting and passes on to NOC for
remediation.
Thus increasing first contact resolutions and hence
customer satisfaction.
www.concordantonetech.com

9. Contact Us
NORTH AMERICA: +1-
707-638-0903
INDIA: +91-020-6978-
4872
DIRECT DIAL:+1-707-
295-3985
US OFFICE
ConcordantOne Tech
20 California Street, 7th Floor
San Francisco,
CA 94111
INDIA OFFICE
ConcordantOne Tech
Office no 193, Janwadi
Near Mafco Company
Senapati Bapat Road
PUNE
www.concordantonetech.com

10. Thank You!!!!
www.concordantonetech.com