CompTIA’s 4th Annual Healthcare IT Insights and Opportunities study explores HIT (healthcare IT) trends, challenges and opportunities. Understand current and future HIT investments; the HIT sales process, including customer (e.g. doctors) pain points; market drivers and hurdles to HIT investments especially in the area of EMR/HER; and the need for HIT training and education.

1. CompTIA Market Intelligence | January 2013
4th Annual Healthcare IT
Insights and Opportunities
SUMMARY FINDINGS

2. Top 5 Strategic Priorities of Healthcare Providers
1 Reduce operational or overhead costs
2 Increase staff productivity
Implement/Improve
3 workflow efficiencies
1 Practice Priority
Grow practice/Find new revenue
4 opportunities
2 Tech Priority
5 Improve risk management and compliance

3. Importance of Information Technology to Healthcare
Providers Trends Upward
Rating of Importance of IT to Practice Rating of Satisfaction with IT
Systems, Devices and Applications
Very Very
52% Important
6% Satisfied
60% Mostly
Satisfied
37% Important
27%
8%
NET Neutral NET NET Partly NET
Unimportant Important Dissatisfied Satisfied, Pa Satisfied
rtly
Dissatisfied

4. Ways Healthcare Providers Manage the IT Function
All IT functions managed internally 32%
Periodic use of IT firm
for maintenance, repair, etc. 29%
Periodic use of IT firm for
integration, development, etc. 26%
Use of Managed IT Services Model 22%

5. Reported EMR/EHR Adoption Among Healthcare
Providers
43%
38% Year 2012
Year 2011
20% 20%
17%
15% 14%
13%
9% 9%
Compre- Partial In the Evaluating No action
hensive system or process taken yet
system in modules of imple-
place in place menting

6. Assessment of the EMR/EHR Implementation
Process
Assessment of EHR Implementation Healthcare Provider NET Agreement
to Adoption Statements
8%
44% “We were prepared for the
transition to EMR/EHR”
Much
8% Better 57% “We understood and accepted
Than changes to workflow”
Expected
32% 34%
Better
19% Than
38% “We had full buy-in from staff for
Expected the transition to EMR/EHR”
NET About As NET
Worse Expected Better

7. Self-Reported Stage 1 Meaningful Use Attestation
Healthcare Providers Perceptions
of Most Challenging Aspects of
52% Stage 1 Meaningful Use
1. Capability to exchange key clinical
information among providers
2. Maintaining up-to-date problem list of
current or active diagnoses
23% 24% 3. e-Prescribing
4. Patient clinical visit summary
5. Maintaining active medication list
6. Clinical decision support
7. Drug-drug and drug-allergy interaction
Have Expect to Not sure checks
attested attest when will 8. Report ambulatory quality measures
stage 1 soon attest / NA
meaningful
use

8. Mobile Device Adoption Among Healthcare Providers
Some Staff Using All Staff Using
77% of healthcare providers
indicate mobility has had a NET
35% positive impact on their practice
12%
7%
49% 50% 46%
You Are Here
Laptop PCs Smartphones Tablets

9. Healthcare Provider Usage of Tablets
Current Plan to Start
Tablets
Usage Doing
Medical or healthcare related apps 56% 26%
Business productivity (e.g. email, scheduling, etc.) 52% 26%
Mobile access to EMR/EHR 45% 31%
Displaying information to patients (e.g. X-ray or MRI) 35% 31%
Communicating with patients 31% 26%
Medical accessories (e.g. iStethoscope, "lab-on-a-chip", etc.) 15% 26%

10. Few Healthcare Providers Have a Comprehensive
Mobility Policy in Place
Reported use among healthcare providers
Mandatory passcode on device 50%
Mandatory encryption of data on device 35%
Restrictions on the use of certain types of apps 31%
Ensure operating system/apps are up-to-date 29%
Use of a dedicated mobile security application 21%
Regular back-up of mobile device 20%
4 in 10 healthcare
Means to track and/or remotely providers report having a
17%
wipe data on a lost device
comprehensive or partial
Use of mobile device management (MDM) 13% mobility policy in place

11. Changing Dynamics of Communicating with Patients
43%
Website for patients to access forms, directions
36%
34%
Allowing patients to email or text questions
33%
29%
Email reminders of appointments
17%
26%
Social networking (e.g. Facebook, etc.)
19%
20%
Text message reminders of appointments
8%
18%
2012
Web portal for patients to view medical records
15%
17%
2011
Online appointment scheduling
19%
10%
Instant messaging (IM)
9%
7%
Videoconferencing / Video chat (e.g. Skype)
6%

12. About this Research
CompTIA’s 4th Annual Healthcare IT Insights and Opportunities study was conducted to build on previous CompTIA
research in the healthcare space and further explore HIT (Healthcare IT) trends, challenges and opportunities. The
objectives of this research are:
• Understand current and future HIT investments
• Understand the HIT sales process, including customer (e.g. doctors) pain points
• Understand market drivers and hurdles to HIT investments especially in the area of EMR/HER
• Understand the need for HIT training and education
The study consists of four sections, which can be viewed independently or together as chapters of a comprehensive report.
Section 1: Healthcare IT Market Overview
Section 2: EMR/EHR Adoption Update
Section 3: mHealth Trends
Section 4: Managing the IT Function
The research consists of a quantitative online survey of 375 doctors, dentists and other healthcare providers or
administrators. The sampling intentionally focused on small healthcare practices. Data collection occurred during
November, 2012. The margin of sampling error at the 95% confidence level for the results is +/- 5.2 percentage points.
Sampling error is larger for subgroups of the data.
As with any survey, sampling error is only one source of possible error. While non-sampling error cannot be accurately
calculated, precautionary steps were taken in all phases of the survey design, collection and processing of the data to
minimize its influence.
CompTIA is responsible for all content contained in this series. Any questions regarding the study should be directed to
CompTIA Market Intelligence staff at research@comptia.org.
CompTIA is a member of the Marketing Research Association (MRA) and adheres to the MRA’s Code of Market Research
Ethics and Standards.

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Visit http://www.comptia.org/research/healthcareit.aspx.