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Cultural CompetenceCultural Competence
and Awareness Trainingand Awareness Training
Presented by Alexia Eslan and Arman Lo...
AGENDAAGENDA
• Group Introductions
• Review Objectives for Training
• Define Diversity
• Heritage vs. Ethnicity vs. Race
•...
INTRODUCTIONS
• Take 10 minutes to create a design (drawing,
sketch or words that represent you)
• Name
• Organization you...
OBJECTIVES
By the end of the training:
• Participants will be able to explain the difference
between diversity, cultural a...
DIVERSITY
Diversity is the mosaic of people
who bring a variety of backgrounds,
styles, perspectives, values,
abilities an...
ACTIVITY
I will read a list of statements. After
each one, stand up if the statement
represents you and then sit down
agai...
Dimensions of DiversityDimensions of Diversity
Language
Level of
acculturation
Socio-economic
status
Geography
(city/subur...
Heritage vs. Ethnicity vs. Race
Ancestry/Heritage is the process by which an individual
acquires or becomes predisposed to...
What is Culture ?What is Culture ?
• Learned
• Cumulative
• Normative
• Culture affects how we view the
world, others, fam...
Cultural AwarenessCultural Awareness
“A fish only discovers its need for water when
it is no longer in it. Our own culture...
Stages of CulturalStages of Cultural AwarenessAwareness
Blindness
Unconsciously Unaware
Proficiency
Unconsciously Aware
Se...
VIDEO
“Valuing Diversity”
Questions to Discuss in Your
Small Groups
• What did you see taking place in the
video?
• What did you learn from the vide...
Some Cultural Blocks to Cross-Some Cultural Blocks to Cross-
Cultural RelationshipsCultural Relationships
Ethnocentrism
St...
Social Identities and Privilege
Indicators
© Cathy L. Royal Ph.D.
ABILITY
RELIGION
AGE
SEXUALITY
ETHNICITY
RACE
ECONOMICS
...
Kaleidoscope of Identities
© Cathy L. Royal Ph.D.
YOU
AGE
CLASS
GENDERRELIGION
NATIONALITYSEXUALITY
RACE
ABILITY
Kaleidoscope of Identities
© Cathy L. Royal Ph.D.
YOU
AGE
CLASS
GENDERRELIGION
NATIONALITYSEXUALITY
RACE
ABILITY
ABLE
WOMAN
Kaleidoscope of Identities
© Cathy L. Royal Ph.D.
YOU
AGE
CLASS
GENDERRELIGION
NATIONALITYSEXUALITY
RACE
ABILITY
WOMAN
MAN...
Kaleidoscope of Identities
© Cathy L. Royal Ph.D.
YOU
AGE
CLASS
GENDERRELIGION
NATIONALITYSEXUALITY
RACE
ABILITY
WOMAN
MAN...
Stages of CulturalStages of Cultural AwarenessAwareness
Blindness
Unconsciously Unaware
Proficiency
Unconsciously Aware
Se...
Cultural CompetenceCultural Competence
Cultural competence refers to an ability to
interact effectively with people of dif...
To become more culturally competentTo become more culturally competent
a system or health provider needs to:a system or he...
Some Latino Cultural Values
• Familismo (Family)
• Gender Roles
–Marianismo
–Machismo
• Respeto (Respect)
• Fatalismo (Fat...
To become more culturally competentTo become more culturally competent
a system or health provider needs to:a system or he...
Systemic viewSystemic view
System
Individual
Health Provider
Organization
"Culture does not change because we desire
to change it. Culture changes when the
organization is transformed; the culture...
Cultural HumilityCultural Humility
It’s a life long process that individuals
consciously enter into with clients,
colleagu...
Case Studies
Consider the following questions:
 To what extent do I understand what the client is
going through?
 What would be the p...
CONTACT INFORMATION
Alexia Eslan
aeslan@jsi.com
(303) 262-4319
Arman Lorz
alorz@jsi.com
(303) 262-4321
www.proyectoideas.j...
Cultural Competence and Awareness Training by JSI Research & Training Institute
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Cultural Competence and Awareness Training by JSI Research & Training Institute

  1. 1. Cultural CompetenceCultural Competence and Awareness Trainingand Awareness Training Presented by Alexia Eslan and Arman Lorz from JSI Research & Training Institute
  2. 2. AGENDAAGENDA • Group Introductions • Review Objectives for Training • Define Diversity • Heritage vs. Ethnicity vs. Race • Discuss Culture and the Stages of Cultural Awareness • Social Identities and Privilege Indicators • Define Cultural Competence • Cultural Humility • Case Studies and Wrap-up • Latino Cultural Values
  3. 3. INTRODUCTIONS • Take 10 minutes to create a design (drawing, sketch or words that represent you) • Name • Organization you work with • Describe your design…
  4. 4. OBJECTIVES By the end of the training: • Participants will be able to explain the difference between diversity, cultural awareness and cultural competence. • Participants will be able to look introspectively, identify where they are in the cultural awareness continuum and think of ways to progress to the next level. • Participants will be able to identify four Latino Cultural Values. • As a group, participants will be able to identify and discuss cultural barriers from case studies and/or in real life situations.
  5. 5. DIVERSITY Diversity is the mosaic of people who bring a variety of backgrounds, styles, perspectives, values, abilities and beliefs as assets to the groups and organizations to which they belong.
  6. 6. ACTIVITY I will read a list of statements. After each one, stand up if the statement represents you and then sit down again, and so forth.
  7. 7. Dimensions of DiversityDimensions of Diversity Language Level of acculturation Socio-economic status Geography (city/suburbs/rural) Children Politics Marital status Physical Mental ability Country of origin Sexuality Religion Race Gender Age Ethnicity Individual
  8. 8. Heritage vs. Ethnicity vs. Race Ancestry/Heritage is the process by which an individual acquires or becomes predisposed to characteristics of its parent. Through inheritance, variations exhibited by individuals can accumulate and cause a species to evolve. An ethnic group or ethnicity is a group of human beings whose members identify with each other, usually on the basis of a presumed common genealogy or ancestry. Ethnic identity is also marked by recognition from others of the distinctiveness of a group, and by common cultural, linguistic, religious, behavioral or biological traits. The term race refers to the concept of dividing people into populations or groups on the basis of various sets of characteristics and beliefs about common ancestry. The most widely used human racial categories are based on visible traits (especially skin color, cranial or facial features and hair texture) and self-identification.
  9. 9. What is Culture ?What is Culture ? • Learned • Cumulative • Normative • Culture affects how we view the world, others, family, relationships...
  10. 10. Cultural AwarenessCultural Awareness “A fish only discovers its need for water when it is no longer in it. Our own culture is like water for the fish. It sustains us. We live and breathe through it.” ~ Stephanie Quappe and Giovanna Cantatore
  11. 11. Stages of CulturalStages of Cultural AwarenessAwareness Blindness Unconsciously Unaware Proficiency Unconsciously Aware Sensitivity Consciously Unaware Competence Consciously Aware
  12. 12. VIDEO “Valuing Diversity”
  13. 13. Questions to Discuss in Your Small Groups • What did you see taking place in the video? • What did you learn from the video? • Think how you might be able to apply what you learned from the video at your work or personal life.
  14. 14. Some Cultural Blocks to Cross-Some Cultural Blocks to Cross- Cultural RelationshipsCultural Relationships Ethnocentrism Stereotyping Discrimination Blindness Imposition Oppression Prejudice Lack of ExperienceFear
  15. 15. Social Identities and Privilege Indicators © Cathy L. Royal Ph.D. ABILITY RELIGION AGE SEXUALITY ETHNICITY RACE ECONOMICS GENDER
  16. 16. Kaleidoscope of Identities © Cathy L. Royal Ph.D. YOU AGE CLASS GENDERRELIGION NATIONALITYSEXUALITY RACE ABILITY
  17. 17. Kaleidoscope of Identities © Cathy L. Royal Ph.D. YOU AGE CLASS GENDERRELIGION NATIONALITYSEXUALITY RACE ABILITY ABLE WOMAN
  18. 18. Kaleidoscope of Identities © Cathy L. Royal Ph.D. YOU AGE CLASS GENDERRELIGION NATIONALITYSEXUALITY RACE ABILITY WOMAN MAN ABLE ABLE
  19. 19. Kaleidoscope of Identities © Cathy L. Royal Ph.D. YOU AGE CLASS GENDERRELIGION NATIONALITYSEXUALITY RACE ABILITY WOMAN MAN WHITE ABLEUPPER-MIDDLE U.S.A. HETERO -SEXUAL 25-40 y.o.CHRISTIAN - + ABLE
  20. 20. Stages of CulturalStages of Cultural AwarenessAwareness Blindness Unconsciously Unaware Proficiency Unconsciously Aware Sensitivity Consciously Unaware Competence Consciously Aware
  21. 21. Cultural CompetenceCultural Competence Cultural competence refers to an ability to interact effectively with people of different cultural backgrounds. Developing cultural competence results in an ability to understand, communicate with, and effectively interact with people across cultures.
  22. 22. To become more culturally competentTo become more culturally competent a system or health provider needs to:a system or health provider needs to: • Value diversity • Have capacity for cultural self- assessment • Be conscious of the dynamics that occur when cultures interact • Have knowledge of different cultural practices and worldviews
  23. 23. Some Latino Cultural Values • Familismo (Family) • Gender Roles –Marianismo –Machismo • Respeto (Respect) • Fatalismo (Fate)
  24. 24. To become more culturally competentTo become more culturally competent a system or health provider needs to:a system or health provider needs to: • Value diversity • Have capacity for cultural self-assessment • Be conscious of the dynamics that occur when cultures interact • Have knowledge of different cultural practices and worldviews • Institutionalize cultural knowledge • Develop Cross-cultural skills • Adapt service delivery so that it reflects an understanding of the diversity between and within cultures
  25. 25. Systemic viewSystemic view System Individual Health Provider Organization
  26. 26. "Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.” — Frances Hesselbein The Key to Cultural Transformation, Leader to Leader (Spring 1999)
  27. 27. Cultural HumilityCultural Humility It’s a life long process that individuals consciously enter into with clients, colleagues, friends and themselves.
  28. 28. Case Studies
  29. 29. Consider the following questions:  To what extent do I understand what the client is going through?  What would be the priorities to work with him/her?  Have you worked with individuals in similar situations? How did you respond?  What steps can be taken to address the concerns and needs of all parties involved?  What are some of the personal or professional challenges you might face in helping this individual?
  30. 30. CONTACT INFORMATION Alexia Eslan aeslan@jsi.com (303) 262-4319 Arman Lorz alorz@jsi.com (303) 262-4321 www.proyectoideas.jsi.com
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