Jan Skjoy's presentation at Comperio's breakfast seminar in London, April 2013

5. Need to enable users to actions through dynamic, contextual and
social user experience
Content and information is scattered around in various systems
Aggregating layer driven through search to enable

9. Receive customer
call
Search in
CRM
system(s)
Search in
contract
system
Verify
customer
data
Search in
issues DB
Search KM
and experts
Search in
discussions
and blogs
Analyze
Answer
customer

10. Receive customer
call
Search in
CRM
system(s)
Search in
contract
system
Verify
customer
data
Search in
issues DB
Search KM
and experts
Search in
discussions
and blogs
Analyze
Answer
customer

11. Receive customer
call
Find all
relevant
information
Analyze
Answer
customer

12. Reduce process time, reduce risk, improve service,
trade faster; improve data quality
“ ”
Multiple systems, up to 3h to identify account
Failure to settle trades in a timely manner
Account duplication due to time pressures
Accelerated visibility across customer data
One platform delivering multiple applications
Reduced duplication, increased data quality
http://www.microsoft.com/casestudies/-/Citigroup/Citigroup-uses-FAST-to-accelerate-delivery-of-customer-on-boarding-application/4000005267

25. One company. One Experience. Around the Globe
Jones Lang LaSalle Corporate Offices
Jones Lang LaSalle Operations
We are:
• The world’s leading real estate services firm
• A full-service provider with more than 200 corporate
offices and experts operating in 1,000+ locations in 70
countries
• The only provider capable of delivering a truly
seamless experience—anywhere in the world
4 5
A track record of achievement
• Named one of the world’s top 100 outsourcing providers on the IAOP 2010, 2011 and
2012 Outsourcing 100 ® list
• Forbes magazine’s Platinum 400 list in 2006, 2007 and 2009
• FORTUNE magazine’s America’s Most Admired Companies
in 2008 and 100 Best Companies to Work For in 2008, 2009 and 2011
• Ethisphere Institute’s World’s MostEthical Companies in 2008, 2009, 2010 and 2011
• CRO (Corporate Responsibility Officer) magazine’s 100 Best Corporate Citizens list in
2007 and 2009
• The U.S. Environmental Protection Agency’s Energy Star® Partner of the Year in 2007,
2010 and 2011 and 2012 Energy Star® Sustained Excellence Award
6
• Museums
• R&D centers
• Healthcare facilities
• Sports arenas
• Transportation centers
• Office
• Retail
• Logistics and industrial
• Hotels
• Mixed-use
• Mission-critical facilities
• Educational institutions
• High-net-worth individuals
• Non-profits
• Corporations
• Owners and investors
• Government agencies
Our real estate specialtiesThe clients we serve
Expertise serving a wide range of needs
www.jll.com/chicago