1. Health Care Modernization
Through Synchronization
Presented by: Richard Migliori
UnitedHealth Group
02/23/2012
DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.

2. The Center of the Health Care Universe
The Exam Room
•Health care delivery is
most effective when
doctors and patients
make choices that are:
• Informed by a rich
understanding of
the patient’s needs
• Supported by
evidence-based
medicine
• Tracked by tools
that assure progress
to the desired
clinical and
economic outcome
Improving Health Care By Synchronizing Its Decisions

3. Mitigating Chronic Disease Through Predictive
Analytics And Stakeholder Synchronization
Holistic Member View Personal Action Plan
Personalized tools, resources and information
Interactive Coaches,
Personalized Portal, PHR, Online Communities, Onsite Resources,
Messages and Email Tools and Trackers Biometric Kiosks, etc. Direct Mail Cell Phone
Moving from reactive care to proactive care

4. Nurses Desktop Technology For
Engagement

5. eHealth Portal:
Intuitive and Engaging Design:
I AM
Collect health information
to personalize your site I DO
Personal action plans help
you learn and change
I GET
See your achievements lead to rewards,
and find ways to earn even more.
Appealing To A Basic Behavioral Economic Instinct
I Am…I Do…I Get
5

6. OptumizeMe 2.0: Mobile Health Coaching

7. Physician Driven Population Management
• 10 Fold improvement
in risk factor reduction
was driven by:
– Bidirectional clinical
data exchange
– Physician referral to
clinical coordinators
– Modest Pay For
Outcomes