Cormac Murphy

Ireland Ireland

Director at Ennovate Consulting

Apparel / Fashion

I am an experienced designer of change programmes for service functions. I started my career as a software developer and developed into IT project management delivering CRM systems into retail banks (Intelligent Finance, Postbank, Bank of Ireland, Dime Bank). I switched focus in 1998 to design and implement the human processes that are required to make any change programme work. I have implemented learning systems into contact centre front offices and from then into the back office for Scottish & Southern Energy, Scottish Life, Vodafone, Bord Gáis Energy, Avis and many others. However, I have also delivered systems into professional sales teams. My primary talent is to ensure that a..