In today’s fast moving world, the ability to capture and process massive amounts of data and make valuable insights is key to gaining a competitive advantage. For RingCentral, a leader in Unified Communications, this is very true since they work with over 350,000 organizations worldwide. With such scale, it can be difficult to address quality issues when they appear while supporting additional calls.
9. Managing dataflows can be a
daunting task
Build
Development
processes are far more
complex and drawn out
than they need to be
Execute
The economics of data
have changed, giving
way to a choice of
executing and
deployment options
Evolve
Architectures are
constantly changing
and have more
stringent SLA’s
10. Build
Not all
developers are
created equally
>_
Integrations are
abundant and
unnecessarily rigid
Build-to-deploy takes
far longer than
necessary
11. Execute
Multiple deployment
options exist yet
constraints limit making
use of them
Mixed workloads are the
norm, must handle both
batch and streaming
11001001001001101001
00101010010010010010
10100100100101010101
01001001001010100100
11010001110010100100
10010010100101110101
Scalability is a must, both
today and into the future
12. Operate
Increasingly, the business
expects SLA’s on the
quality and timeliness of
data
Architectures are
constantly evolving, with
new versions or new
projects regularly being
added
Data, and it’s structure,
will inevitably change,
causing wide spread
impact
13. StreamSets Data Operations
Platform
EFFICIENCY
Intent Driven Flows
Batch & Streaming Ingest
In-stream Sanitization
MASTER
Availability & Accuracy
Proactive Remediation
MEASURE
Any Path
Any Time
MAP
Dataflow Lineage
Live Data Architecture
CONTROL
Drift Handling
Stage & Flow Metrics
Lineage & Impact Analysis
AGILITY
Flexible deployment
Exception Handling
Seamless Evolution
EVOLVE (Proactive)
REMEDIATE (Reactive)
DEVELOP OPERATE
CloudClusterStandalone
StreamSets Data Collector Dataflow Performance Manager
Edge
While the hyper-connected, digital world that we live in has created massive opportunities for businesses, it has also created massive risks. These business risks come in a variety of forms from emerging cyber threats that are turning IoT devices into botnet armies, to fraudsters manipulating digital assets, to ever changing compliance regulations that are trying to keep up with the changing times.
We, as an industry, need to leverage technology to our advantage to lower enterprise risk and better secure our business.
With maturity of the platform and technology ecosystem, and with enterprises better understanding not only the promise of the technology but also how to implement it, we are seeing a fundamental shift in the market…..
Hadoop and big data are no longer about technologies only, nor are they simply about cost reduction. In fact, there have been shifts towards aligning data to business objectives in order to derive even greater value out of big data.
The three areas of opportunities within businesses generally are:
Customer 360 - How do I understand my customers and my channel better to improve my topline?
Data-driven products - How do I create better and more products to satisfy the needs of my customers?
Risk - How do I make sure that the company complies to rules and regulations, protects customer and enterprise information, and minimize the risk factors?
Offer personalized product offerings or derive specific upsell/ cross-sell opportunities based on modeling a number of key attributes including - subscriber’s usage patterns, device preferences, billing data, customer support requests, purchase history, buying preferences combined with their personal information such as demographics, location and socio-economic influences. Telcos can now create targeted customer micro-segments to offer more personalized offers and campaigns. This enables CSPs to proactively present the right offer at the right time, in the right context to the right customer in order to improve conversion rates. Examples include – personalized data top-up plans or up-sell recommendations based on data usage, device upgrade campaigns based on specific customer preferences, and discounts or tailored offers based on recent purchases or enquiries or calls into the call center
Start with ingesting the “best” version of your customer profiles from a transactional system or an existing data warehouse
Identify your common identifiers across datasets: customer name, number, IMEI, IMSI
Enrich with additional demographic information from other systems
Deliver your first use case with this information, e.g.: Lifetime value modeling, Device and plan modeling, Next device offer
Continue to add datasets – such as purchase behavior - and explore common identifiers across your datasets
As you explore those new datasets, enrich your customer profile with the additional information
Continue to deliver additional use cases,
Lets contrast this with a flow with Enterprise Data Hub:
Key point: With the right approach, ingest can happen far more effectively and efficiently that before
Sub point 1: Not everyone is a developer
On one hand we’re extremely lucky: we’re in a market where there’s seemingly an endless number of choices for solving our various data problems. The tricky part is many of them are rather technical in nature, requiring developing new skills or seeking out hard to find resources (ie.personnel) to make use of them. While many folks thrive on being a hard core developer, many others do not, a lot of times simply because it’s faster to use simplified tooling in order to complete a project faster. The point here is you should not be constrained from taking advantage of new technologies if you lack the skills, and your adoption doesn’t need to take as long as it is if you don’t want it to.
Sub point 2: Integrations are abundant and unnecessarily rigid
Mention that this is a Tableau report from the Vendor Reconciliation System
Mention that this is a Tableau report from the Vendor Reconciliation System