In this open forum, we'll discuss the issues related to managing study abroad offices, including dealing with financial constraints, human resources challenges, building campus support for international education, and managing crises. Panelists will present issues they're currently dealing with, discuss how they're approaching the issue, and then open the discussion to session participants. There also will be time for participants to present issues of their own.

1. Reinventing the Education Abroad Office
Managing International Education
in a Time of Change
Lynn Elliott, Brigham Young University
Anthony C. Ogden, University of Kentucky
Kristen Mallory, Claremont McKenna College
Victor Bettancourt, Marymount University

2. Session Overview
Welcome & Introductions
Education abroad as a causal high impact experience
affecting retention and graduation rates
Whose role is it to manage International Internships?
Building campus support for international education
And then open time for any issue you face directing a
study abroad office . . .

3. Education Abroad & Graduation Rates
 Increase attention has been placed on
postsecondary 4-year graduation rates.
 High impact practices have been linked to student
retention, persistence and academic performance
(Kuh, 2008).
 Education abroad as Diversity/Global Learning
 Education abroad as a retention strategy (Metzger,
2006).

4. Education Abroad & Graduation Rates
STUDIES INVESTIGATION RESULTS
Hamir, 2011; Malmgren &
Galvin, 2008; O’Rear et al.,
2012; University Planning ,
2009; Xu et al., 2013
How do grad. rates compare
between EA participants and
non-participants?
Percentages of EA participants 4,
5, and 6 year graduation rates are
higher than non participants
Hamir, 2011; Malmgren &
Galvin, 2008; O’Rear et al.,
2012
Are the differences significant
between EA participants and
non participants?
4,5, and 6 year grad. rates have
been shown to be significantly
higher for participants in EA
Malmgren & Galvin, 2008;
University Planning, 2009
How does EA participation
impact minority student
graduation rates?
EA has been shown to have a
positive impact on minority
student population’s graduation
rates
Hamir, 2011; O’Rear et al.,
2012; Xu et al., 2013
Does EA participation increase
the odds of graduation in 4, 5,
and 6 years?
EA has been shown to increase
the odds of graduation in 4 years
at 10% and in 5 years at 25%

5. Education Abroad & Graduation Rates

6. Education Abroad & Graduation Rates

7. Should International INTERNSHIP Programs be managed by
Career Service Offices (DOS)?
or
Should INTERNATIONAL Internship Programs managed by
the Study Abroad/Global Education Office (DOF)?
Whose role is it to manage International Internships?

8.  For many reasons, internship programs are newer and
sexier than traditional study abroad programs.
 Should the focus be on the internship or on the
International?
 Is it a student development opportunity or an academic
program?
Whose role is it to manage International Internships?

9. • Full-time internship with two seminars and an
Independent Study Project (ISP)?
• Faculty approved the seminars and oversee the ISP.
• Full-time internship with an ISP?
• Faculty member oversees the ISP.
• Part-time internship with no credit?
• Which office should have oversight of:
• Program Application
• Determines student’s eligibility
• Pre-Departure Orientation
• Emergency Management
Does it matter if it is a. . .

10. • Provide travel grants for faculty to participate in
International Development Seminars (i.e., CIEE and others)
• Travel grants to conduct site visits to possible or existing
partners.
• Have staff form the Admission office, Student Affairs or
Development travel with faculty-led programs as support
staff.
• Assist the Admission office with recruitment activities.
• Host Alumni events during faculty-led programs.
• Education Abroad presentations during new staff and
faculty orientations
• Appreciation luncheon for campus wide support staff
(financial aid, registrar's office, business office, etc.)
Building campus support for international
education

11. Rules for the open discussion
• Only topics of general interest to managers of
study abroad office.
• No sales pitches or fishing for advice on how
to market products to the EA community.

12. Thank you

13. Reinventing the Education Abroad Office
Managing International Education
in a Time of Change
Lynn Elliott, lynn_elliott@byu.edu
Anthony C. Ogden, a.ogden@uky.edu
Kristen Mallory, kristen.mallory@claremontmckenna.edu
Victor Bettancourt, victor.betancourt@marymount.edu