1. MY INTERNSHIP IN PLAYA DEL
CARMEN

2. MY COMPANY
• Hotel Las Palapas in Playa del Carmen, Mexico
• Located in the popular 5th avenue and directly
at the beach
• 75 bungalows of 7 different styles
• Unlike the mayority of the hotels in Playa, not
an all-inclusive hotel
• 3 ½ stars, but highly priced
• Guests: mostly from Germany, USA, France,
GB

3. HR
ADMINISTRATION
OF
SALES & MY FOOD
MARKETING WORK &
DRINKS
RECEPTION

4. ADMINISTRATION OF FOOD & DRINKS
- CHECKLIST
- REPORTS
- MENUES
- PUBLICITIES
- PRICING

5. CHAIN OF CONTROL
SUPERVISOR
ASSISTANT
CAPTAIN
WAITER

6. MY SECOND MONTH
Human Resouces (2 weeks)
• Inventory – analisis of results
Sales Department (1week)
• Daily reports of sales, occupation, comparison with
budget
• Pricing in extranet
• Comparing information of tour operators online
Reception and Reservations (1 week so far)
• Reservation types
• Prices of rooms and services
• Service and information for hotel guests
• Check-in/check-out – working with HotelWin
• Making and confirming reservations

7. EVALUATION SO FAR
• GOOD
OUTLOOK IN MY
FUTURE
• MY HELP IS
APPRECIATED
• GREAT
WORKING
RELATIONSHIPS

8. ROLE PLAY
SITUATION:
I was supposed to be one month in selling department and
one month in reservations (the administrative part) and
reception (the operative part). After being one week in the
selling department they told me that I will be at the reception
for the next 7 weeks. I talked to my human resources
supervisor but he told that basically, management can change
the plan according to their needs any time they want. What
could I do to make my point that I want to stick to the plan
we worked out and that I feel uncomfortable with the way
they just change plans without even asking?
GOAL:
I want to finish the 4 weeks in the selling department.
Moreover, the 4 weeks I will be at the reception have to
include the administrative part as well not only front desk.