CIOs today are under increasing pressure by employees to be able to leverage personally owned smartphones and tablets for business purposes. Learn details on how IBM is addressing this demand from its global employees and delivering solutions to a variety of platforms including BlackBerry, Google Android, Apple iPhone and iPad, Windows Mobile and Nokia Symbian.

1. ID702 Smartphones at IBM
Chris Pepin
IBM Mobile Technology Evangelist
© 2011 IBM Corporation

2. IBM at a glance
● World’s largest information technology
company
─ $99.9B revenue; $14.8B income
● ~400,000 full time regular employees;
~100,000 contractors
─ 5,970+ executives
─ 39,700+ managers A highly diverse workforce:
● Operations in 170 countries, divided 50% workforce has less than 5 years of service
●
into 5 operating teams and/or markets
62% workforce is in our services business
●
─ North America, North East Europe,
South West Europe, Asia Pacific, ●
50% of employees work remotely – not from a
Growth Markets traditional IBM office
● Key business segments 71% of our employee population is outside USA
●
─ Global Technology Services
●
15% of population comes from acquisitions &
─ Global Business Services
outsourcing deals
─ Systems and Technology Group
─ Software Group
© 2011 IBM Corporation 2

3. Information Technology @ IBM
● 500,000 primary workstations, Lenovo laptops (95%) and desktops (5%)
● IBM created and managed operating system image. 97% of primary
workstations are Microsoft Windows. 3% Linux and Apple Macintosh. Users
have administrator rights to add software
● Lotus Notes, Lotus Sametime and Lotus Symphony rich client applications.
AT&T Network Client VPN. On Demand Workplace corporate web portal. Lotus
Connections, LotusLive. Access to Facebook, Twitter, LinkedIn etc.
● 100,000 corporate liable cell phones, data cards and BlackBerry. Another
50,000 employees are reimbursed for wireless expenses. 30,000 BlackBerry
smartphones; 12,000 Apple iOS, Google Android, Symbian, Windows Mobile
smartphones and tablets
● Employee-focused help has evolved from manual, labor-based services to
automated, online services
© 2011 IBM Corporation 3

4. Workplace of the Future
Strategic initiative to understand what
tools, technology, policies, guidelines
and support our workforce will need in
the future
● Information Technology
● Human Resources
● Legal
● Security
● Learning
● Communications
● Governance
© 2011 IBM Corporation 4

5. What is mobility in the workplace?
The ability to work securely, anywhere, anytime from any
device
© 2011 IBM Corporation 5

6. Bring your own device
● Employees have the option of using a personally owned laptop, smartphone or
tablet for business purposes subject to security requirements
● Mobile devices of greatest interest include Apple iOS, Google Android,
BlackBerry, Symbian and Windows Mobile
● Information Technology (IT) provides services and support to access corporate
systems
© 2011 IBM Corporation 6

7. Mobility trends and predictions
● Citibank: smartphone sales grew
53% in 2010 — though growth is
expected to slow in 2011 to 29%
● Google: 300K Android phones are
activated each day
● IDC: Led by iPad, 17 million tablets
shipped in 2010
● Forrester Research: Over 82 million
tablet users in the U.S. By 2015
● Gartner: By 2014, 90 percent of
organizations will support corporate
applications on personal devices
© 2011 IBM Corporation 7

8. Mobile technologies
● Hardware
─ More powerful, dual-core processors
─ Front and rear facing cameras
─ Higher resolution multi-touch screens
● 4G, LTE, WiMAX, HSPA+
─ High-speed mobile Internet access
─ Provides a wireless alternative to cable and DSL for "last mile" broadband access
● Femtocell and microcell
─ Small cellular base station that connects to the carrier via broadband
─ Useful for improving coverage in low signal areas
● Mobile wi-fi hotspots
─ A compact wireless router creates a local area of shared high-speed Internet
connectivity
─ Available as a stand alone device as well as integrated in many smartphones
─ Increases flexibility for employees and offers an opportunity to consolidate data
plans and reduce cost
© 2011 IBM Corporation 8

9. Mobile services
● Voice
● Internet
● Rich media
● Virtual Private Network (VPN)
● Wi-fi
● Mail, calendar and contacts
● Collaboration
● Social media
● Document viewing, editing, sharing
● Business applications
● Global Positioning System (GPS)
● Security
© 2011 IBM Corporation 9

10. Security
● Eight character alphanumeric
password
─ Expiration every 90 days
─ Device lock after 30 minutes
● Device wipe
─ Remote
─ After 10 invalid password attempts
● On device data encryption for
Sensitive Personal Information (SPI)
or high-value data
─ RIM BlackBerry
─ Apple iOS
─ Lotus Traveler for Android
─ Third party solutions
● Security suite
© 2011 IBM Corporation 10

11. BlackBerry
● Automatic, two-way, over the air synchronization of Notes email, calendar
contacts, memo and to-do
● Enterprise security and Mobile Device Management (MDM) capabilities
● Rich set of collaboration applications including Enterprise Messenger
(Sametime), Lotus Connections and Lotus Quickr
● Inside IBM, we've developed both web-based and native applications
© 2011 IBM Corporation 11

12. Lotus Traveler
● Automatic, two-way, over the air synchronization of Notes email, calendar and
contacts
● Included with Lotus Domino server
● Support for Apple iOS, Google Android, Nokia Symbian and Windows Mobile
● Mobile Device Management (MDM) capabilities
© 2011 IBM Corporation 12

13. Lotus iNotes
● Web-based e-mail, contacts and calendar
● Included with Lotus Domino server
● Three flavors: full, lite and ultra-light
● Smartphone and tablet support for Apple iOS and Google Android
© 2011 IBM Corporation 13

14. Lotus Mobile Connect
● Virtual Private Network (VPN)
security software for wireless and
wired network connections
● Helps protect transmission of
sensitive information with data
encryption
● Client-less access Access HTTP- or
HTTPS-based applications (for
example, IBM Lotus iNotes) via
browser-based login and
authentication
● Supports a full range of
smartphones, tablets as well as PCs
and Apple Macintosh
© 2011 IBM Corporation 14

15. Mobile applications
● Web applications
● Native applications
● Hybrid applications
● Virtual applications
● “Off the shelf” applications
● Custom applications
● WhirlWind application store
● Mobile Device Management (MDM)
“Moving beyond e-mail”
© 2011 IBM Corporation 15

16. Chronology
● 2004-2007: BlackBerry is the sole smartphone option with limited employee
access
● 2008: Limited proof of concept for Windows Mobile
● 2009: Launch pilot and expand to include Nokia and Apple iOS and embrace
employee owned-model with expanded access
● 2010: Complete pilot and begin production deployment. Expand platform
support to include Apple iPad and Google Android
● 2011: Wide-scale production deployments. Mobility as a core infrastructure
service as opposed to an add-on
© 2011 IBM Corporation 16

17. IBM Technology Adoption Program
● Internal program to leverage
emerging technology and
accelerate internal
transformation
● Brings together the
collaboration community,
iterative development and
emerging technologies
● Technology is tested under
real-world conditions in a
global enterprise
● Mobility, including
smartphones and tablets are a
major focus
© 2011 IBM Corporation 17

18. Key learnings
● Employees want a single device for business and personal use and are
supportive of personally owned devices
● Separation of personal and corporate data remains a challenge. Wiping an
entire device is unpopular with users
● Device passcode locks are a major employee dissatisfier but are necessary for
security until more options are available (e.g. biometrics)
● There is a business need to provide robust mobile services to reduce unsafe
computing practices. Users will take the path of least resistance
● Browser-based “cloud” solutions (e.g. iNotes Ultra-light) provide flexibility,
reduce device dependancy and can help address security concerns
● With choices, come questions (e.g. what's the best device for me?). Provide
the right information to employees so they can make informed decisions
● Enterprise capabilities continue to lag in a consumer-driven market
● Leverage SSL VPN for e-mail and a separate VPN for general access
● Actions by the carriers in countries impact enterprise deployments
© 2011 IBM Corporation 18

19. Links
● IBM Social Computing Guidelines
─ http://www.ibm.com/blogs/zz/en/guidelines.html
● IBM Technology Adoption Program Redpaper
─ http://www.redbooks.ibm.com/abstracts/redp4374.html
● IBM Mobile Enterprise Services
─ http://www-935.ibm.com/services/us/index.wss/offerfamily/eus/a1031675
© 2011 IBM Corporation

20. Legal Disclaimer
© IBM Corporation 2011. All Rights Reserved.
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© 2011 IBM Corporation 20