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Cadient Group©2013. All Rights Reserved. Confidential.
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Cadient Group©2013. All Rights Reserved. Confidential.
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2
Cadient Group©2013. All Rights Reserved. Confidential.
3
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3
Digital	
  Training	
  in	
  Ac/on	
  
Many	
  of	
  the	
  world’s	
  leading	
  healthcare	
  and	
  life	
  sciences	
  companies	
  have	
  
relied	
  on	
  Cadient	
  for	
  Digital	
  Marke:ng	
  Training	
  and	
  Workshops	
  
Cadient Group©2013. All Rights Reserved. Confidential.
4
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4
Results	
  {	
  IN	
  ACTION	
  
GetResultsInAc/on.com	
  
AnywhereHealth.com	
  
ElementsOfDigital.com	
  
Cadient Group©2013. All Rights Reserved. Confidential.
5
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5
B2B	
  Marke/ng	
  Innova/on	
  
12:00	
  –	
  12:15	
  	
  
Driving	
  Engagement	
  with	
  Visual	
  Storytelling	
  
	
  
12:15	
  -­‐12:30	
  
Marke/ng	
  in	
  a	
  Mul/-­‐Device	
  World	
  
	
  
12:30	
  –	
  12:45	
  
Measuring	
  What	
  Works	
  
	
  
12:45	
  –	
  1:00	
  
Ques/ons	
  &	
  Discussion	
  
	
  
Cadient Group©2013. All Rights Reserved. Confidential.
6
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6
Students	
  will	
  learn	
  how	
  to:	
  	
  	
  	
  
	
  
•  Visually	
  engage	
  B2B	
  customers	
  	
  	
  	
  	
  	
  
•  Accelerate	
  lead	
  gen	
  using	
  infographics	
  
•  Iden:fy	
  best-­‐in-­‐class	
  integrated	
  digital	
  campaigns	
  
•  Iden:fy	
  relevant	
  trends	
  in	
  mobile	
  usage	
  
•  Create	
  :mely	
  messages	
  for	
  mobile	
  audiences	
  
•  Iden:fy	
  the	
  metrics	
  that	
  maMer	
  for	
  marke:ng	
  automa:on	
  
•  Recognize	
  the	
  power	
  of	
  Net	
  Promoter	
  score	
  and	
  80/20	
  
engagement	
  
	
  
	
  
Today’s	
  Learning	
  Objec/ves	
  
Cadient Group©2013. All Rights Reserved. Confidential.
7
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DO	
  NOT	
  DISTRIBUTE	
  –	
  CONFIDENTIAL	
  –	
  ©2011	
  CADIENT	
  GROUP	
  	
  
9/23/13	
  
Driving	
  Engagement	
  	
  
with	
  Visual	
  Storytelling	
  
Cadient Group©2013. All Rights Reserved. Confidential.
8
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8
Explosive	
  Rise	
  of	
  Image	
  and	
  Video	
  Sharing	
  
Cadient Group©2013. All Rights Reserved. Confidential.
9
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9
Visual	
  Storytelling:	
  From	
  Concept	
  to	
  Reality	
  	
  
Cadient Group©2013. All Rights Reserved. Confidential.
10
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10
Visual	
  Storytelling:	
  Driving	
  to	
  Ac/on	
  
AUen/on	
  
Interest	
  
Decision	
  
Ac/on	
  
• Video	
  
• Syndicated	
  –	
  socialized	
  content	
  
• Infographics	
  
AMen:on	
  
• NewsleUers	
  and	
  webinars	
  
• Features	
  -­‐	
  infographics	
  
• eBooks	
  
• Case	
  studies	
  
Interest	
  
• White	
  papers/	
  eBooks	
  
• Product	
  comparisons	
  
• Customer	
  tes/monials	
  
Decision	
  
• Free	
  trial	
  
• Coupons	
  
• Special	
  offers	
  
Ac:on	
  
Cadient Group©2013. All Rights Reserved. Confidential.
11
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11
Mobile	
  Poll	
  
Cadient Group©2013. All Rights Reserved. Confidential.
12
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12
Mercedes:	
  	
  
Capturing	
  Le-	
  Brain	
  &	
  Right	
  Brain	
  
Cadient Group©2013. All Rights Reserved. Confidential.
13
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13
Sunguard:	
  Making	
  It	
  Engaging	
  
Cadient Group©2013. All Rights Reserved. Confidential.
14
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14
DuPont:	
  Making	
  Next	
  Steps	
  Clear	
  
Cadient Group©2013. All Rights Reserved. Confidential.
15
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15
Tork:	
  Focused	
  on	
  Customer	
  Needs	
  
Cadient Group©2013. All Rights Reserved. Confidential.
16
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16
GE:	
  Visualizing	
  Brand	
  Personality	
  
Cadient Group©2013. All Rights Reserved. Confidential.
17
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17
Xerox:	
  Content	
  Driven	
  Lead	
  Gen	
  
Led	
  to	
  more	
  than	
  1,500	
  sales	
  appointments	
  that	
  
have	
  generated	
  more	
  than	
  $1	
  billion	
  in	
  a	
  pipeline	
  
with	
  a	
  12-­‐to-­‐18-­‐month	
  sales	
  cycle	
  .	
  
Cadient Group©2013. All Rights Reserved. Confidential.
18
Click	
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  edit	
  Master	
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  style	
  
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  /tle	
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18
IBM:	
  Integrated	
  B2B	
  Impact	
  
TwiUer	
  
Facebook	
  
YouTube	
  
Instagram	
  
Pinterest	
  
Blogs	
  
Google+	
  
Cadient Group©2013. All Rights Reserved. Confidential.
19
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  to	
  edit	
  Master	
  /tle	
  style	
  
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  /tle	
  style	
  
19
IBM:	
  Integrated	
  B2B	
  Impact	
  
Cadient Group©2013. All Rights Reserved. Confidential.
20
Click	
  to	
  edit	
  Master	
  /tle	
  style	
  
Click	
  to	
  edit	
  Master	
  /tle	
  style	
  
DO	
  NOT	
  DISTRIBUTE	
  –	
  CONFIDENTIAL	
  –	
  ©2011	
  CADIENT	
  GROUP	
  	
  
9/23/13	
  
Marke/ng	
  in	
  a	
  	
  
Mul/-­‐Device	
  World	
  
Cadient Group©2013. All Rights Reserved. Confidential.
21
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21
Context	
  Across	
  Channels	
  
Cadient Group©2013. All Rights Reserved. Confidential.
22
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22
Being	
  Responsive	
  
hUp://www.whitelotusaroma/cs.com	
  
Cadient Group©2013. All Rights Reserved. Confidential.
23
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  edit	
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23
Responsiveness	
  {	
  IN	
  ACTION	
  
hUp://www.cadient.com	
  
Cadient Group©2013. All Rights Reserved. Confidential.
24
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  to	
  edit	
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24
Mobile	
  Explosion!	
  
Cadient Group©2013. All Rights Reserved. Confidential.
25
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  to	
  edit	
  Master	
  /tle	
  style	
  
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  /tle	
  style	
  
25
Mobile:	
  Across	
  the	
  Genera/ons	
  
hMp://pewinternet.org/~/media//Files/Reports/2012/PIP_CellAc:vi:es_11.25.pdf	
  
What	
  ac:vi:es	
  do	
  people	
  do	
  on	
  their	
  phone?	
  
Cadient Group©2013. All Rights Reserved. Confidential.
26
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  to	
  edit	
  Master	
  /tle	
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26
Social	
  Media:	
  Solid	
  50+	
  Adop/on	
  
Age:	
  
Cadient Group©2013. All Rights Reserved. Confidential.
27
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  style	
  
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27
DuPont:	
  Measuring	
  the	
  Exact	
  Mix	
  	
  
Cadient Group©2013. All Rights Reserved. Confidential.
28
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28
KCP:	
  GeHng	
  the	
  Right	
  Fit	
  
Cadient Group©2013. All Rights Reserved. Confidential.
29
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  to	
  edit	
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  /tle	
  style	
  
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  style	
  
29
Boston	
  Scien/fic:	
  SeHng	
  a	
  New	
  Standard	
  
Cadient Group©2013. All Rights Reserved. Confidential.
30
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  to	
  edit	
  Master	
  /tle	
  style	
  
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  /tle	
  style	
  
30
Nora	
  Flooring:	
  Finding	
  the	
  Perfect	
  Match	
  
Cadient Group©2013. All Rights Reserved. Confidential.
31
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  edit	
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31
Naviga/ng	
  a	
  Mul/-­‐Device	
  World	
  
Informa/on	
  consump/on	
  changes	
  over	
  the	
  course	
  of	
  the	
  day…	
  
AUen/on	
  
Interest	
  
Decision	
  
Ac/on	
  
Cadient Group©2013. All Rights Reserved. Confidential.
32
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  style	
  
DO	
  NOT	
  DISTRIBUTE	
  –	
  CONFIDENTIAL	
  –	
  ©2011	
  CADIENT	
  GROUP	
  	
  
9/23/13	
  
Measuring	
  What	
  Works	
  
Cadient Group©2013. All Rights Reserved. Confidential.
33
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33
•  Paid	
  is	
  anything	
  the	
  marke:ng	
  
department	
  pays	
  a	
  media	
  or	
  other	
  
company	
  for	
  media	
  placement	
  of	
  
its	
  message,	
  brand,	
  email	
  or	
  other	
  
form	
  marke:ng.	
  Tradi:onally	
  this	
  
includes	
  ads,	
  SEO	
  and	
  direct	
  
marke:ng	
  buys.	
  
	
  
•  Owned	
  is	
  when	
  a	
  company	
  acts	
  like	
  
a	
  media	
  organiza:on	
  and	
  publishes	
  
its	
  own	
  content,	
  on	
  its	
  site,	
  in	
  print	
  
or	
  on	
  social	
  networks.	
  Obviously,	
  
financial	
  and	
  staff	
  resources	
  are	
  
deployed	
  to	
  create	
  this	
  media.	
  
	
  
•  Earned	
  occurs	
  where	
  an	
  customer,	
  
individual	
  or	
  media	
  outlet	
  men:ons	
  
your	
  brand	
  in	
  some	
  form.	
  While	
  
some	
  assume	
  the	
  name	
  connotes	
  
free	
  media,	
  in	
  reality	
  it	
  ocen	
  means	
  
the	
  organiza:on	
  deploys	
  agencies,	
  
PR	
  and	
  social	
  media	
  staff	
  to	
  garner	
  
earned	
  media.	
  
Paid,	
  Owned,	
  Earned	
  Media	
  
Cadient Group©2013. All Rights Reserved. Confidential.
34
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34
Survey	
  says…	
  
Cadient Group©2013. All Rights Reserved. Confidential.
35
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35
How	
  are	
  my	
  acquisi:on	
  channels	
  
contribu:ng	
  to	
  key	
  brand	
  ac:ons?	
  
How	
  can	
  I	
  evaluate	
  cross-­‐channel	
  
aMribu:on?	
  
How	
  is	
  my	
  program	
  performance	
  
rela:ve	
  to	
  my	
  compe:tors?	
  
What	
  components	
  of	
  my	
  
program	
  require	
  op:miza:on	
  or	
  
discon:nua:on?	
  	
  
Analy/cs	
  &	
  Insight	
  Console	
  
Cadient Group©2013. All Rights Reserved. Confidential.
36
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36
Marke/ng	
  Automa/on	
  Maturity	
  
Cadient Group©2013. All Rights Reserved. Confidential.
37
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37
Lead	
  nurturing	
  
Cadient Group©2013. All Rights Reserved. Confidential.
38
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38
Lead	
  Scoring	
  
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39
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  /tle	
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39
Mobile	
  Poll	
  
Cadient Group©2013. All Rights Reserved. Confidential.
40
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40
Let’s	
  get	
  social	
  
Cadient Group©2013. All Rights Reserved. Confidential.
41
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41
Digital	
  Customer	
  Engagement	
  
Influencers	
  
{	
  
Cadient Group©2013. All Rights Reserved. Confidential.
42
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42
Why	
  Net	
  Promoter	
  Score	
  MaUers	
  
Cadient Group©2013. All Rights Reserved. Confidential.
43
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43
Ques/ons?	
  

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  • 21. Cadient Group©2013. All Rights Reserved. Confidential. 21 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   21 Context  Across  Channels  
  • 22. Cadient Group©2013. All Rights Reserved. Confidential. 22 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   22 Being  Responsive   hUp://www.whitelotusaroma/cs.com  
  • 23. Cadient Group©2013. All Rights Reserved. Confidential. 23 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   23 Responsiveness  {  IN  ACTION   hUp://www.cadient.com  
  • 24. Cadient Group©2013. All Rights Reserved. Confidential. 24 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   24 Mobile  Explosion!  
  • 25. Cadient Group©2013. All Rights Reserved. Confidential. 25 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   25 Mobile:  Across  the  Genera/ons   hMp://pewinternet.org/~/media//Files/Reports/2012/PIP_CellAc:vi:es_11.25.pdf   What  ac:vi:es  do  people  do  on  their  phone?  
  • 26. Cadient Group©2013. All Rights Reserved. Confidential. 26 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   26 Social  Media:  Solid  50+  Adop/on   Age:  
  • 27. Cadient Group©2013. All Rights Reserved. Confidential. 27 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   27 DuPont:  Measuring  the  Exact  Mix    
  • 28. Cadient Group©2013. All Rights Reserved. Confidential. 28 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   28 KCP:  GeHng  the  Right  Fit  
  • 29. Cadient Group©2013. All Rights Reserved. Confidential. 29 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   29 Boston  Scien/fic:  SeHng  a  New  Standard  
  • 30. Cadient Group©2013. All Rights Reserved. Confidential. 30 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   30 Nora  Flooring:  Finding  the  Perfect  Match  
  • 31. Cadient Group©2013. All Rights Reserved. Confidential. 31 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   31 Naviga/ng  a  Mul/-­‐Device  World   Informa/on  consump/on  changes  over  the  course  of  the  day…   AUen/on   Interest   Decision   Ac/on  
  • 32. Cadient Group©2013. All Rights Reserved. Confidential. 32 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   DO  NOT  DISTRIBUTE  –  CONFIDENTIAL  –  ©2011  CADIENT  GROUP     9/23/13   Measuring  What  Works  
  • 33. Cadient Group©2013. All Rights Reserved. Confidential. 33 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   33 •  Paid  is  anything  the  marke:ng   department  pays  a  media  or  other   company  for  media  placement  of   its  message,  brand,  email  or  other   form  marke:ng.  Tradi:onally  this   includes  ads,  SEO  and  direct   marke:ng  buys.     •  Owned  is  when  a  company  acts  like   a  media  organiza:on  and  publishes   its  own  content,  on  its  site,  in  print   or  on  social  networks.  Obviously,   financial  and  staff  resources  are   deployed  to  create  this  media.     •  Earned  occurs  where  an  customer,   individual  or  media  outlet  men:ons   your  brand  in  some  form.  While   some  assume  the  name  connotes   free  media,  in  reality  it  ocen  means   the  organiza:on  deploys  agencies,   PR  and  social  media  staff  to  garner   earned  media.   Paid,  Owned,  Earned  Media  
  • 34. Cadient Group©2013. All Rights Reserved. Confidential. 34 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   34 Survey  says…  
  • 35. Cadient Group©2013. All Rights Reserved. Confidential. 35 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   35 How  are  my  acquisi:on  channels   contribu:ng  to  key  brand  ac:ons?   How  can  I  evaluate  cross-­‐channel   aMribu:on?   How  is  my  program  performance   rela:ve  to  my  compe:tors?   What  components  of  my   program  require  op:miza:on  or   discon:nua:on?     Analy/cs  &  Insight  Console  
  • 36. Cadient Group©2013. All Rights Reserved. Confidential. 36 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   36 Marke/ng  Automa/on  Maturity  
  • 37. Cadient Group©2013. All Rights Reserved. Confidential. 37 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   37 Lead  nurturing  
  • 38. Cadient Group©2013. All Rights Reserved. Confidential. 38 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   38 Lead  Scoring  
  • 39. Cadient Group©2013. All Rights Reserved. Confidential. 39 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   39 Mobile  Poll  
  • 40. Cadient Group©2013. All Rights Reserved. Confidential. 40 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   40 Let’s  get  social  
  • 41. Cadient Group©2013. All Rights Reserved. Confidential. 41 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   41 Digital  Customer  Engagement   Influencers   {  
  • 42. Cadient Group©2013. All Rights Reserved. Confidential. 42 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   42 Why  Net  Promoter  Score  MaUers  
  • 43. Cadient Group©2013. All Rights Reserved. Confidential. 43 Click  to  edit  Master  /tle  style   Click  to  edit  Master  /tle  style   43 Ques/ons?