1. Presenter: Chris Conlee Unified Communications Overview

2. Agenda… Why Adopt Now? Why Cisco Unified Communications? Why Cisco? Why Unified Communications?

3. Why Unified Communications?

4. Technology Trends Are Driving Unified Communications Virtualization Software as a Service Global Value Chains Video Everywhere Mobility

5. Unified Communications Drives Business Value Cost Reduction Customer Intimacy Competitive Differentiation Employee Productivity Innovation

6. UC Interest and Implementation Matures; 83% of Firms Are Interested in a UC Solution “ At what stage is your company in the adoption of a unified communications (UC) solution?” 83% 17% Expanding, Implementing, Piloting Source: Forrester Research Enterprise and SMB Networks and Telecommunications Survey, North America and Europe Not interested UC Equipment (e.g., IP-SIP server) Server UC Software Desktop UC Software UC consulting and Implementation Services UC Managed Services Integration with Web 2.0 Applications

7. Why Cisco?

8. Cisco Is Leading Customers Through a Unified Communications Journey Leadership Partnerships Investment Standards Innovation

10. Cisco Collaboration Portfolio IP Communications Customer Care Conferencing Telepresence Enterprise Social Software Mobile Applications Messaging

11. And Enabling New Collaboration Experiences Business Value Technical Differentiation Build Trust with Rich, Reliable Interactions Connect the Right People and Information Accelerate Team Performance Collaborate with Confidence Across Companies Maximize Your IT Investments Real-time voice and video leadership Context: Presence, Session Management, Tagging Integrated Experience Intercompany, Trusted Cloud Openness and Interoperability

12. Cisco Collaboration Architecture Conferencing Customer Care Enterprise Social Software IP Communications Messaging Mobile Applications Telepresence On-Premise SaaS Hybrid Infrastructure Network Storage Virtual Machines Collaboration Services Presence Location Session Mgmt Policy and Security Management Client Frameworks Content Mgmt Tagging Communication and Collaboration Applications

13. Why Cisco Unified Communications?

14. Cisco Unified Communications New Communications Experiences Across Global and Organizational Boundaries Conferencing Messaging IP Communications Customer Care Mobile Applications

17. Managing Unified Communications Through a Single Set of Integrated Applications Cisco Unified Communications Management Suite Provisioning Manager Service Statistics Manager Service Manager Operations Manager

18. Mobile Applications VoWLAN Cisco Unified Personal Communicator Connecting the Right People with the Right Information Extend the Enterprise Network to Mobile Devices—Increase Mobile Employee Productivity and Responsiveness to Customers, While Controlling Costs Cisco Unified Mobility Cisco WebEx Meeting Center Cisco Unified Mobile Communicator

22. Cisco Unified Client Services Framework Provides On-Ramp to Collaboration Cisco WebEx Connect Cisco Unified Personal Communicator 3rd Party EIM Client (Sametime, MOC, Jabber) Cisco Unified Client Services Framework Cisco Unified Infrastructure Services Call Control Data Store Presence Call History Conferencing Messaging

23. Cisco UC Integrations™ for Cisco WebEx Connect and Microsoft Office Communicator Rich Cisco UC collaboration experiences across a range of desktop clients Unified Client Services Framework Audio Call Ctl Presence

24. Virtualizing UC Applications for the Enterprise Unified Communications UC Capacity as Needed Dynamically Move Active Servers Deployment Flexibility Simpler Installs, Upgrades, Backups with Zero Downtime Same Data Center Management Tools as Other Applications Hardware Footprint, Power, and Cooling Management Operational Improvements Hardware Independence Availability Scalability TCO Savings

25. Why Adopt Now?

26. UC Provides Deterministic ROI Strong ROI Across Multiple Verticals and Deployment Sizes 100 Five Year ROI by Vertical (Percent) Deployment Size—Number of Users Five Year ROI by Deployment Size (Percent) Source: Salire TCO engagements historical database; VTG Customer Business Transformation analysis Return Is Further Accelerated by Cost Savings from Mobile Applications, Additional UC Applications, and SIP Trunking