Introductory presentation on using your new Yealink desktop handset with our IPcortex phone system.

1. Telephone System
Training

2. New phones?
• We are replacing our seven year old system
• The new system and all phones are here on
site
• We’re just finishing the setup
• The new system will go live late this week
or early next

3. What do I need to do?
• Expect a new phone on your desk or in
your workroom
• Keep using your old phone until we advise
otherwise
• Look out for updates posted in the Moodle
News and Announcements forum

4. The Phone

5. The Keypad

6. The Display
•§

7. Phone Contacts
• Press the Directory soft-button to access
the College directory of contacts
• Follow on-screen prompts to browse the
list and call contacts

8. Making a Call
• Pick up the handset
or
• press the Speaker button
• Dial 9 if you need an outside line
• Dial the external or extension number

9. Answering a Call
• Pick up the handset
or
• Press the Speaker button to answer hands-
free

10. Mute
• Press the X button to mute the
microphone
• Press the X button again to re-enable the
microphone

11. Hold
• Press the Hold soft-button to place a caller
on hold
• Press the Hold soft button again to resume
the call

12. Ending a Call
• Replace the handset
or
• Press the Speaker button if you were talking
hands-free

13. Voicemail
• Sign in by pressing **1
• Follow the audio prompts
• Press 1 to listen to your* messages
• Sign out by pressing **2
*messages are yours and yours alone - you have your own
voice mailbox!

14. Advanced Features
• Call transfer
• Personal contact list
• Call forwarding
• Call transfers
• Speed dials

15. There’s more...
• Look in the Learning and Development
Moodle course for more materials
• Come along to a drop-in session that we
will be offering after term has started
• Make use of the Hub to ask for help
• Post your tips in the Hub FAQs and Staff
Discussion Forum