Here is a guide to the best way to respond to a negative online review. Take the reviewer's perspective. Online reputation management is a complex process, but it is also tantamount to your business success. To make the most of your online reputation, you may want to enlist the help of qualified and competent professionals like us, SPANCEPT. Contact Us Today For More Information! http://spancept.com/ consult@spancept.com

1. The Best Way to Respond to
a Negative Online Review

2. The Best Way to Respond to
a Negative Online Review
Take the reviewer’s perspective.
Most reviews have some basis in fact,
even if they are exaggerated. Therefore, it
is in your best interest to read between
the lines when examining negative
reviews. It could be a great opportunity
for you to improve your business. Plus,
taking some time to consider the other
perspective is also a great way to step
back and breathe some before formulating
a response.

3. The Best Way to Respond to
a Negative Online Review
Reply.
Take the time to provide a thoughtful
response. Your business will look much
better for it, even in the face of harsh
criticism.

4. The Best Way to Respond to
a Negative Online Review
Leave emotion out of it.
Skip on the defensive, self-justifying, or
offensive remarks and maintain a calm,
friendly, and business-like tone when you
reply to a negative review. Remember
that other potential customers will read
your response, and behave yourself in a
manner you can be proud of down the
line - a manner that speaks for your
business in a positive way.

5. The Best Way to Respond to
a Negative Online Review
Sympathize.
Feel bad that the customer had an
upsetting experience with your
business. You may say something like,
“This business prides itself on
customer service, and it upsets me to
know that you are not happy with
your experience working with us.”

6. The Best Way to Respond to
a Negative Online Review
Provide a solution.
A great idea to offer the reviewer a
coupon and ask for a chance to redeem
yourself (or your business reputation,
that is).
For example, if the reviewer complained that
your representative was late, offer a coupon for
the next service, and promise the representative
will be on time.

7. The Best Way to Respond to
a Negative Online Review
False reviews.
If a review is illegal, irrelevant to your
business, or an outright falsification, then
you can report it to the site administrator
(or flag it) to have it reviewed.

8. Online reputation management is a
complex process, but it is also tantamount
to your business success. To make the most
of your online reputation, you may want to
enlist the help of qualified and competent
professionals like us, SPANCEPT.
We can be reached by email:
consult@spancept.com
or
visit us at: www.spancept.com.