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ITIL / IT service CMM ,[object Object],[object Object],[object Object],[object Object]
ITIL / IT service CMM ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Motive ITIL / IT service CMM Little formalization; Ad hoc services; Incomplete documentation; No agreements;
[object Object],[object Object],[object Object],Goals Process description ITIL IT service CMM:   Level 2 Image improvement IT
[object Object],[object Object],[object Object],ITIL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Aimed at fast troubleshooting and system repairs Incident log supports effective  other processes Monitoring economic value of IT Monitor and track information CI’s PEOPLE knowhow knowhow knowhow knowhow knowhow Knowledge people people people people People
[object Object],[object Object],[object Object],IT service CMM Level 2: Repeatable Goals, activities and commitments; Parallel with ITIL; Ideal for approach / reviewing IT
ITIL / IT service CMM ,[object Object],[object Object],[object Object],[object Object]

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ITIL / IT service CMM

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