Service Attitude!

1. FEELING GOOD

2. TELL the …
Water Melon Story

3. A vendor was selling water melon
Large ones for Rs.10, Medium ones for Rs.8
and Small ones for Rs.6
A girl had only Rs.2 and came to the vendor. The vendor
said that for Rs.2 she would get a tiny water melon that
was growing in the field. She says she would buy it and
gives him the Rs.2 and said she will come back for the
water melon after 2 months. By then the tiny water melon
would have grown in size.
REMEMBER

4. COVERAGE
ServiceAttitude
RAA Concept

5. Learning Needs
Strive for Excellent Service Attitude
RAA Concept for Achievement

6. How can you
Develop Great Service Attitude ?
TTITUDE
List Down Your Answers

7. REMEMBER
PARCH
TTITUDE

8. SUBSCRIBE . . .
RATER
TTITUDE

9. GOOD . . .
Listening Acumen
TTITUDE

10. RIGHT . . .
Communication Cue
TTITUDE

11. CONDUCT . . .
Fine Decorum
TTITUDE

12. CARRIAGE . . .
Good Deportment
TTITUDE

13. Actions
A T T I T U D E
Expectations
Beliefs
Values
TTITUDE PERSONALITY

14. Great
Service Attitude

15. At Corporate level
To enable the individuals to focus :
Service Philosophy
Business Goals
Direction from the TOP …

16. To Facilitate Performance
To be in place
Functional
Specific and Clear
SYSTEM & SUPPORT …

17. Responsibilities clearly defined
For conformation by the Individuals
Required Skills
Behavioural Level
ROLE CLARITY …

18. Concept

19. Take Responsibilities
as Individuals
ACT OF FULFILLMENT …

20. Respect the Authority
extended to you
ACT OF FULFILLMENT …

21. Be Accountable
for your actions
ACT OF FULFILLMENT …

22. The FISH Story
VIDEO…

23. 1. Choose Your Attitude
2. Play
3. Make Their Day
4. Be Present / Be There
4 Cornerstones of Fish!

24. 1. Play
is synonymous with work
It’s about having fun, enjoying yourself,
being spontaneous and creative
Life is too short to spend it frowning…
and FISH! brings a smile to your face !

25. 2. Make Their Day
It’s about doing something special
For your customers and co-workers
When you make someone’s day
you have given them a special gift
they won’t soon forget
It feels good to give it

26. 3. Be There
It’s about being totally focused
On the moments, person or task
with which you are engaged
When we are fully present with our customers
and with each other, we are listening deeply
and important opportunities do not escape us

27. 4. Choose Your Attitude
It’s about accepting full responsibility
For all of our choices, even our attitude at work
A positive attitude
is a decision we make, moment to moment

28. The FISH Story
EXERCISE . . .

29. Ride the Wave . . .
Catch the Energy . . .
Unleash the Potential!
FISH Finale