The idea of these storyboards is to show typical user activity before and after the Knowledge Hub. To get an accurate picture of what this could look like, we worked with a number of local authority colleagues, drawing on their experiences to communicate the Knowledge Hub experience and benefits, in language that those working within public services could relate to.

1. ANDY DRAPER
Task
To analyse a new
initiative to cut
costs while improving
performance.

2. 1. MADE AWARE OF A NEW
INITIATIVE BY A NEWS FEED
HE’S SUBSCRIBED TO
Andy is aware from a newsfeed
of a new initiative being used by
another county council. He
decides to analyse it to see if
there’s any benefits for his council.
He’s aware of some of the
previous initiatives implemented
by this council as he benchmarks
his performance with others.
PEER APPROVED AGGREGATED
AND TRUSTED NEWS FEEDS
SOURCES

3. 2. CONTACTS RESPECTED
NETWORK
Andy has a personal network of
respected contacts. He phones
them to gauge some initial
thoughts. He even sets up a video
conference with an ex-colleague
that holds a similar position in a
different county.
COUNTYWIDE
AND EVEN
INTERNATIONAL
NETWORKING

4. 3. DELEGATES RESEARCH WHILE
USING TOOLS TO ANALYSE AND
SCRUTINISE DAA
Reassured that he is on the right
track, Andy delegates further
research to members of his team,
while he relies on his tried and
tested analysis tools to identify
risks and feasibility.
A SET OF TOOLS
THAT OTHERS HAVE
USED AND SHARED

5. 4. STAFF RAISE RESEARCH
BLOCKAGES
Andy’s staff have problems with
their research as certain websites
are blocked. Andy is a senior
member of staff, but cannot
change IT policy for these sites
so they have to omit this insight
from the research.
SINGLE POINT OF
BROWSER BASED ACCESS
TO TRUSTED WEBSITES

6. 5. ATTENDS MEETINGS AND
A CONFERENCE
Over the next few weeks, Andy
attends several face-to-face
meetings where the initiative is
mentioned briefly. He also attends
a three-day conference for public
sector finance directors, but misses
the last day and consequently finds
it difficult to stay on top of the
initiative’s progress.
WATCH CONFERENCES
ONLINE, OR DOWNLOAD
PODCASTS, ATTEND
MEETINGS VIRTUALLY

7. 6. WATCHES CONFERENCE VIDEOS
Eventually he notices a link in the
footer and discovers that each
speaker has been recorded in full so
attempts to watch them but is
frustrated to find that he cannot
stream media at work. He sends the
links to private email so he can
watch them at home.
WATCH, SHARE & DISCUSS SUBSCRIBE TO
PRESENTATIONS ONLINE PROJECT DISCUSSIONS

8. 7. GETS RESEARCH
FINDINGS FROM TEAM
A couple of weeks after the
research was delegated, the
analysis is presented back. He
suspects that some of the data
comes from potentially out-of-date
and unreliable sources.
INFORMATION FILTERED CLEAR IDENTIFICATION
BY DATE, SOURCE, OF DATA SOURCES
TYPE, & AUTHOR & THEIR PROVENANCE

9. 8. RUNS DATA ANALYSIS USING
A NUMBER OF TOOLS
Andy runs his own analysis of the
data and suspects that some
tools can be manipulated to
present more favourable results.
He also finds that the quality and
completeness of data varies
significantly, especially local data
compared to national data sets.
IDENTIFICATION OF MORE CONSISTENT
RELEVANT POLICIES & AND TRANSPARENT
DATA STANDARDS COMPARISONS

10. 9. CREATES AND SHARES
A PAPER
Andy creates a supplementary
paper highlighting suggestions,
risks and improvements based
on the data anomalies found.
He shares this with his team
and then wider. The revisions
put the initiative on a more
robust footing. Andy is invited
to do a remote conference talk
for PolicyTV.
MAKING IMPROVEMENTS & CONTEXT AROUND
INITIATIVES AVAILABLE RECOMMENDATIONS
ON A WIDER BASIS IS AVAILABLE

11. A presentation bought
to you by: