Virtual Receptionist Presentation, overview, benefits

1. Virtual
Receptionist
• Streamline your business
• NO software / hardware installation
• Never loose business leads

2. Company Introduction
• Overview
• PC Expert is an Managed IT Services Company
providing a range of Professional ITServices eg.
PC/Laptop Repair, Website Development, CCTV and
Security Surveillance, Bulk SMS, Online Selling of IT
Products and Services and more.
• PC Expert is 1st
IT Company in Rajasthan to introduce
the concept of Virtual Receptionist. This is also known
as CLOUD TELEPHONY.

3. What is Virtual Receptionist ?
• Receptionist
PBX Systems
for your
Business
• Super Receptionist (SR) is a “phone number” for your business
• On calling your SR number, customers are greeted with a
professional welcome message
• Your Customer can speak to the concerned person by pressing the
extension.
– Extension can be set to your present mobile or a landline number
– Customers can leave a voicemail in case no one answers their call
Features offered by SuperReceptionist
Welcome
Message
Call
Forwarding
Call Logs
After Hours
Support
Programmable
Extensions
Call
Recordings

4. Virtual Receptionist - Benefits
Project a Big Company Image - Perception is Reality
You want to impress your callers and convey a big business image, but want to avoid the
expense of a real receptionist. You can create the appearance of multiple departments
and project a professional business image.
Never Lose a Business Lead -Every call is Important
The business is getting competitive, what if a big order was lost because your phone was
powered off when the customer called. From our website, you will get a list of all the
customers who called you and whose call was missed.

5. Virtual Receptionist - Benefits
Get Calls When Not in Office - Business is on the go
You’re out on the go, but expecting that crucial phone call. Enjoy the convenience of
having your calls routed to your home, mobile, or any number - so you'll never miss
another important call.
Move Office but not Phone -Phone Number for Life
Your business is growing; you want to move to a bigger office but are worried about
customers calling old number. Your SuperReceptionist number will go where your office
is. No Hardware – No Software – As Easy as your Email

6. How does Virtual Receptionist Work ?
Customer
Calls your
SR Number
Dials 1 for
Sales
1
Greeted with
Welcome
Message
2
Call connected
to an extension
set by you
Employee
Wait for
Input
Receive Notification
E-mail
Dials 2 for
Voicemail
SMS
Listen to the Call
Call Recording
3
Voicemail sent to
E-mail
4
Dials 3 to
send a fax
Customer
records a
message
E-mail
Fax sent as PDF to
Customer
sends a fax
• Set Welcome Message
•Program Extensions
• Access call Logs
• Set After Hours

7. Advantage over PBX

8. Whats new in Virtual Receptionist ?
Mini-CRM Integration
With this release we are providing an easy to use mini crm for SR-clients to manage their
customers (leads) efficiently. We have created phone-book, follow-ups, lead-status and notes
in the system to be able to provide crm as an effective service.
Click2Call Integration
We are providing the facility of agents being to call customers click2call. This would be a
clickable icon present on call-logs view and contacts view. An agent can directly place a call
from here to the customer. If a customer has multiple numbers, an agent can select the
desired number of the customer from a drop down. This feature would facilitate outcall from
SR and would connect the agent with the customer .All out-calls would be recorded and can
be accessed from the call-logs view.
Custom-SMS-Functionality and Agent-SMS delivery
SR-clients would now be able to configure their custom-sms's for notifications.
Also there would be provision for sms's to be sent to custom numbers and agents who picked
the call.
New Features offered by SuperReceptionist
Mini-CRM
Integration
Custom-SMS-
Functionality
Click2Call

9. Contact PC Expert
Need a DEMO ?
PC Expert can provide you a 3-Day Demo for Single-Level IVR (level 1). You can test features
like call recording, programmable extensions, welcome message integration and more. We
would provide you an Online Web control panel to monitor your call logs and recording.
Email us on sr@pcexpert.in and our Team will get back to you with 24 hours.
To discuss in detail the features, On-Site Demo or more, you can schedule a meeting with our
Team Head Mr. Chandan Maheshwari.
Mr. Chandan Maheshwari can be contacted on +91-9649555564 / +91-9352950800
For any other assistance call 9509-950-950
Delighting Customers

10. Thank you