1. The Digital Workplace
in the
Connected Organization
Highlights
in
20 Minutes
Enterprise 2.0 Summit in Paris
February 2014
www.digital-workplace-trends.com
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2. The Digital Workplace
in the
Connected Organization
Data and analysis from 314
organizations around the
world.
Digital Workplace
Scorecards: industries and
industry leaders
Early Adopters and the
Majority: how and what
8th annual report by Jane
McConnell
www.digital-workplace-trends.com
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3. Author: Jane McConnell
Strategic Advisor 16 years > 100 projects for > 60
large, global organizations, management briefer and
workshop leader
Researcher conducting global surveys and writing
annual reports since 2006
American-French living in the deep Provence for 25
years
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14. The two strategic drivers for the digital
workplace:
• Increasing organizational intelligence
• Gaining efficiency and cost-savings
The first is number one for Early Adopters;
the second is number one for the Majority.
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15. CUSTOMER FOCUS
46 % of Early Adopters report that
operational managers have “active
use” of the digital workplace for
their jobs. (Majority =10%)
“Customer or service delivery
tools” are part of the digital
workplace for 57 % of Early
Adopters. (Majority = 19 %)
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16. How easy is it for customer-facing people to
find the information they need, provide rapid
service, collaborate with their customers and
colleagues and in general have a smooth
and efficient work experience?
9 out of 314 “very easy” and 97 “relatively easy”
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17. 90
Scorecard for the 97 that responded “relatively easy”
Level 5
Embedded
(gray ticks = Early adopters)
72
Level 4
Operational
54
Level 3
Organized
Structure
36
Business
Reach
Culture Asset
Individual
Level 2
Beginning
Enterprise Process
Leadership
18
Level 1
Ad hoc
0
0
Capabilities
20
Enablers
40
60
Mindset
Customer-facing n=97 'relatively easy'
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18. 90
Scorecard for the 9 that responded “very easy”
(gray ticks = Early adopters)
Level 5
Embedded
72
Level 4
Operational
Business
Enterprise
54
Reach
Culture
Individual
Structure
Level 3
Organized
Asset
Leadership
Process
36
Level 2
Beginning
18
Level 1
Ad hoc
0
0
Capabilities
20
Enablers
40
60
Mindset
Customer-facing n=9 'very easy'
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25. MINDSET IMPACT
Key to transformation: top
management and
operational management
are twice as involved in
strategic decision-making in
Early Adopters.
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27. Early Adopters in blue, Majority in gray
Question inspired by ‘Culture Assessment’ tool presented
by Sandy Carter, VP Social Business Sales & Evangelism,
IBM, at Enterprise 2.0 Summit in Paris March 2013.
Question inspired by ‘Culture Assessment’ tool presented by Sandy Carter, VP Social Business
Sales & Evangelism, IBM, at Enterprise 2.0 Summit in Paris March 2013.
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32. Success Factors: Be Real
• Get an overall view of your digital workplace: now and in the future
– Get key players in the room together.
– Define vision and strategic principles.
– Agree on implications of the principles.
• Build "persona" based on "how do you work" and not "what do you need
from the digital workplace”.
– Be alert to process dysfunctions. Use them as opportunities to rethink how
people work.
• Do not fall into the ROI game.
– Focus on examples, external or internal, that illustrate business value.
• Work out loud! Especially YOU the project team!
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