1. Scrum master competency

2. Scrum master
Why do we have the
position?
What do people need
to do?
How will I know if they
do it well?
What competency do
they need?
Facilitate scrum team, make
sure team’s day to day work
according to scrum framework
organizes scrum meetings,
takes responsibility for typical
scrum masters day-to-day
business(small impediments
removing, reporting,
communication…)
Scrum survey result
Build relationship, persuasive
communication, result
orientation, problem solving
Improve team productivity
Setup team productivity
measurement, inspect and
adapt then take effective
approach to improve
productivity
Productivity measurement
metrics
Fostering team work;
persuasive communication;
facilitation; problem solving
Improve team members’
happiness
Inspect and Adapt team work,
work environment in
retrospective meeting, make
sure proposed solution has
taken effect
360 review feedback Facilitation
Maintain quality of
deliverables
Setup team quality
measurement, inspect and
adapt then take effective
approach to maintain quality
level
Quality metrics
Fostering team work;
persuasive communication;
facilitation; problem solving

3. Competency Set: Scrum master
Builds
transformational
relationships
Exceeds all
expectations &
creates profitable
business
opportunities
Drives customer
expectations
and sets CR
benchmarks
Influences across
all levels of the
organization
Resets
performance
benchmarks
Promotes and
builds team
spirit
Solves key issues
to increase
service and
business
performance
Can adopt
different
practices to
organization
Establishes a
collaborative
culture
Actively develops
an entrepreneurial
culture
Exceeds
customer
expectations &
creates long
term
relationships
Promotes &
sustains mutual
understanding &
buy in
Delivers best in
class
performance
Encourages and
empowers
others
Makes complex
plans and
analyses
Understand
Lean principle
Has a proactive
collaborative
approach
Works
independently &
makes creative
decisions
Promotes team
culture of
exemplary CR
Uses various
techniques to get
buy in
Delivers high
performance
consistently
Values and
solicits input to
promote team
co-operation
Sees multiple
relationships
Understand
Agile knowledge
Supports and
engages with
others
Demonstrates
creativity &
initiative
Creates
meaningful
customer
relationships
(CR)
Effectively adapts
message for
maximum impact
Delivers
consistently
Sets positive
team
expectations
and shows
respect
Sees basic
relationships
Apply Latest
Scrum practices
to the team
Responds to others
in a positive
manner
Addresses current
opportunities and
problems
Has a customer
perspective on
issues & projects
a positive
manner with
customers
Successfully
engages in
communicating
with others
Achieves all set
tasks
Co-operates and
is a good team
member
Breaks down
problems and
identifies tasks
and activities
needed
Apply Scrum
framework
Building Relations
Entrepreneurial
orientation
Customer
orientation
Persuasive
communication
Results
orientation
Fostering
teamwork
Problem solving
Scrum/Agile/Le
an knowledge

4. Senior Scrum master
Why do we have
the position?
What do people
need to do?
How will I know if
they do it well?
What competency
do they need?
Develop scrum self-
organized team
Transform team member
to apply scrum practices
simultaneously
Team can run scrum
smoothly with scrum
master’s absent/has
converted at least 3
different scrum teams
successfully/able to
facilitate at least 2 teams
the same time
Building relationship;
persuasive
communication; coaching;
teaching
To have a new/reset
scrum team performing
Coach a new /reset team
to performing stage
The new/reset team
performing
Building relationship;
fostering teamwork;
coaching; problem solving
Spread out scrum, agile
and lean principles
Share Agile/Lean
knowledge inside and
outside team
Write article, active in
social network, hosting
knowledge sharing section
Scrum/Agile/Lean
knowledge; Teaching

5. Competency Set: Senior Scrum Master
Builds
transformational
relationships
Exceeds all
expectations &
creates profitable
business
opportunities
Drives customer
expectations
and sets CR
benchmarks
Influences across
all levels of the
organization
Resets
performance
benchmarks
Promotes and
builds team
spirit
Drives major
changes within
the organization
Can adopt
different
practices to
organization
Establishes a
collaborative
culture
Actively develops
an entrepreneurial
culture
Exceeds
customer
expectations &
creates long
term
relationships
Promotes &
sustains mutual
understanding &
buy in
Delivers best in
class
performance
Encourages and
empowers
others
Follows through
on change
initiatives
Understand
Lean principle
Has a proactive
collaborative
approach
Works
independently &
makes creative
decisions
Promotes team
culture of
exemplary CR
Uses various
techniques to get
buy in
Delivers high
performance
consistently
Values and
solicits input to
promote team
co-operation
Makes change
real for groups
or individuals
Understand
Agile knowledge
Supports and
engages with
others
Demonstrates
creativity &
initiative
Creates
meaningful
customer
relationships
(CR)
Effectively adapts
message for
maximum impact
Delivers
consistently
Sets positive
team
expectations
and shows
respect
Links change to
work processes
Apply Latest
Scrum practices
to the team
Responds to others
in a positive
manner
Addresses current
opportunities and
problems
Has a customer
perspective on
issues & projects
a positive
manner with
customers
Successfully
engages in
communicating
with others
Achieves all set
tasks
Co-operates and
is a good team
member
Speaks out for
change
Apply Scrum
framework
Building Relations
Entrepreneurial
orientation
Customer
orientation
Persuasive
communication
Results
orientation
Fostering
teamwork
Managing
change
Scrum/Agile/Le
an knowledge

6. Company Scrum Coach
Why do we have
the position?
What do people
need to do?
How will I know if
they do it well?
What competency
do they need?
Develop Scrum masters
Mentor/coach scrum
masters
Scrum master has been
developed and improved
coaching; mentoring;
motivation support
Proposes and drive
change within company
organization and process
Coach and counsels
different roles in a scrum
team when implement
change; communicate
with different roles in
organization about the
change
Apply change in
organizational wide
effectively
managing change;
Scrum/Agile/Lean
knowledge;
Spread out scrum, agile
and lean principles
Learn and share
Agile/Lean knowledge
inside and outside team;
participate in
scrum/agile/lean
communities
Write article, active in
social network, hosting
knowledge sharing section
Scrum/Agile/Lean
knowledge; Teaching

7. Competency Set: Company Agile Coach
Builds
transformational
relationships
Exceeds all
expectations &
creates profitable
business
opportunities
Drives customer
expectations
and sets CR
benchmarks
Influences across
all levels of the
organization
Resets
performance
benchmarks
Does long term
coaching and
mentoring to
help others
career
progression
Drives major
changes within
the organization
Can adopt
different
practices to
organization
Establishes a
collaborative
culture
Actively develops
an entrepreneurial
culture
Exceeds
customer
expectations &
creates long
term
relationships
Promotes &
sustains mutual
understanding &
buy in
Delivers best in
class
performance
Coaches
mentors and
trains
Follows through
on change
initiatives
Understand
Lean principle
Has a proactive
collaborative
approach
Works
independently &
makes creative
decisions
Promotes team
culture of
exemplary CR
Uses various
techniques to get
buy in
Delivers high
performance
consistently
Gives feedback
to encourage
Makes change
real for groups
or individuals
Understand
Agile knowledge
Supports and
engages with
others
Demonstrates
creativity &
initiative
Creates
meaningful
customer
relationships
(CR)
Effectively adapts
message for
maximum impact
Delivers
consistently
Gives reasons to
support others
learning
Links change to
work processes
Apply Latest
Scrum practices
to the team
Responds to others
in a positive
manner
Addresses current
opportunities and
problems
Has a customer
perspective on
issues & projects
a positive
manner with
customers
Successfully
engages in
communicating
with others
Achieves all set
tasks
Expresses
positive
expectations of
people
Speaks out for
change
Apply Scrum
framework
Building Relations
Entrepreneurial
orientation
Customer
orientation
Persuasive
communication
Results
orientation
Developing
others
Managing
change
Scrum/Agile/Le
an knowledge

8. Professional skills

9. Professional skills
Mastering Mastering Mastering Mastering Mastering Mastering
Journeying Journeying Journeying Journeying Journeying Journeying
Practicing Practicing Practicing Practicing Practicing Practicing
Learning Learning Learning Learning Learning Learning
Questioning Questioning Questioning Questioning Questioning Questioning
Coach Facilitate Mentor
Teaching/trai
ning
Scrum
Practice
Domain
knowledge

10. Skill Level
Value Level Who
Rates
Criteria
0 Questionin
g
self not sure what the skill is, or why/when it would be needed
1 Learning self know what the skill is, no first-hand experience
2 Practicing self actively using a skill at home, in a class or work environment; you're here if you can
reference more than one resource that you've used to learn about this skill AND if you've
used this in the last 30 days
3 Journeying peers has used the skill in multiple environments, at least one of which is work; peers recognize
this person's competence; you're here if peers from two different environments can vouch
for you AND you are practicing
4 Mastering experts unquestioned competence in a skill, can explain underlying forces to others; you've
practiced this skill along side other experts AND you are journeying