Wondering where to go next with Central Desktop? Want to learn how others are innovating with Central Desktop? Great – because we have answers! Come to our next monthly webinar to interact with users like you. In each session, we chat about collaboration, answer your questions and highlight some things you may not know about using Central Desktop. Most importantly, we give you the opportunity to discuss innovative usage with other customers. Ever wondered how to automatically capture the knowledge that’s in your employees’ heads, share it with the rest of the team and use it to increase responsiveness and innovation? That’s the art and science of knowledge management, and this month’s Get Connected webinar lets us all learn from an expert who has literally written the book on knowledge management. Carl Frappaolo discussed knowledge-management principles and how he uses workspace search, workspace properties and other features of Central Desktop’s SocialBridge to index his company’s collective knowledge. This is a can’t-miss webinar for creative agencies, consulting firms and professional-services organizations, where the difference between success and failure lies in knowing what you’ve done in the past and how to apply that knowledge to today’s and tomorrow’s challenges.

1. Get Connected
Customer Spotlight:
Carl Frappaolo
May 8, 2012

2. Who are these people?
Alan
Bush
Susan
Fujiki
• Implementa8on
Team
• Implementa8on
Team
• Central
Desktop
• Central
Desktop
• Former
Central
Desktop
user
• CD’s
first
Aussie
employee
©2012
Central
Desktop

3. YOU?
©2012
Central
Desktop

4. Agenda
• Interview
with
Carl
Frappaolo
• Q&A
• Community
conversa8on
©2012
Central
Desktop

5. What are these calls all about?
• Vibrant,
ac)ve
user
community
• Conversa8ons
• Highlight:
Central
Desktop
and
specific
customer(s)
• Informal
dialogue:
between
all
customers
©2012
Central
Desktop

6. What these calls are NOT
• Not
a
sales
pitch.
We
won’t
try
to
sell
you
on
addi8onal
services
or
upgrades.
• Not
a
forum
for
feature
requests.
Use
the
Ideasphere
©2012
Central
Desktop

7. “I have a question”
• If
you
have
a
ques8on,
ask
it
in
the
ques8on
box.
• I
will
answer
ques8ons
aTer
the
best
prac8ces.
• We
will
also
have
an
open
discussion
session
aTer
the
best
prac8ce
session.
©2012
Central
Desktop

8. Knowledge Management Insights
with
Carl Frappaolo
©2012
Central
Desktop

9. Knowledge Management Insights
with
Carl Frappaolo
Knowledge Management
is the leveraging of
collective knowledge to
increase responsiveness
and innovation.
©2012
Central
Desktop

10. Knowledge Management Insights
with
Carl Frappaolo
Is knowledge management
important for only for large
organizations, or can every
organization benefit from a
knowledge management
policy?
©2012
Central
Desktop

11. Knowledge Management Insights
with
Carl Frappaolo
Social Impact
Consultants
©2012
Central
Desktop

12. Knowledge Management Insights
with
Carl Frappaolo
©2012
Central
Desktop

13. Knowledge Management Insights
with
Carl Frappaolo
Let’s be…
©2012
Central
Desktop

14. Knowledge Management
By
Carl Frappaolo
“If you're interested in
knowledge management (KM)
start here. Frappaolo
synthesizes in one concise and
easy to read pocket book just
about everything you need to
know about KM.”
Available on Amazon.com
©2012
Central
Desktop

15. Thoughts?
Tips?
Tricks?
COMMUNITY
CONVERSATIONS
©2012
Central
Desktop

16. Next meeting
• We
want
your
submissions
• Have
an
idea?
We’d
love
to
showcase
it!
©2012
Central
Desktop

17. CD Marketing
Candi
Anita
Carl Frappaolo
CD Implementation
Services Team
You, our customers!
©2012
Central
Desktop

18. Contact us
We don’t bite!
Client
Services
626.689.4420
success@centraldesktop.com
Alan
Bush
210.767.3101
abush@centraldesktop.com
@alanbush
Susan
Fujiki
626.381.9362
sfujiki@centraldesktop.com
@seburrows
Carl
Frappaolo
carl.frappaolo@fsg.org
©2012
Central
Desktop